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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Twice I ordered from them and was sent wrong parts this last order was my upper and lower ball joints.
They send two different lowers and the uppers were wrong size after asking them to confirm fitment which they didn't do.
I only realized they were wrong once I started work on my Jeep which was past the return policy so am unable to return them and they offered me a 15.00$ Gift certificate and even within the policy they will still give you a hard time on returns. I'm gonna let as many people know to stay away from this Co.
I paid for a spoiler, $250 two months ago, it was backordered, I have called them 3 times asking the status of my order. Today I called and they said, oh, yeah, the manufacturer cancelled the order due to it being backordered. I asked them when they were going to let me know that the order was cancelled and got no response. Crap company, I hope my review is seen by people and that they don't use them.
Dear Susannah,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I use carid often and have gotten many good items from them, but if you ever get a defective item prepared to get $#*!ed on the returns. I was sent a part that, when installing it, a poorly installed bolt snapped off within seconds of beginning to screw the nut on. Customer service $#*!ed me by saying, since it broke during installation, I can't even exchange the item. $200 gone
Dear $#*! R.,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
As per our return policy, we are glad to accept returns within the regular 30 days return period if the part is still in a brand new condition (never installed) and with the original box. In this particular situation, unfortunately, we cannot proceed with returning the product since the return period has expired.
In case if the product was delivered damaged or defective, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part).
You can also find more details regarding the damage claim here: https://www.carid.com/terms-and-conditions.html
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Do yourself a favor and stick with your local auto parts stores or even Amazon. This was my first time trying CARiD and I will never again. One and done I guess. I purchased some parts on Sept. 25th and their website said that they would arrive to me by Sept. 28th. This was perfect because I needed them by Oct. 2nd. I waited around on Sept. 28th and nothing arrived. I checked the status and one package shipped with a new arrival date of Oct. 5th and the other package was now rescheduled not to ship until Nov. 5th! This is crazy! I chatted with them and had them cancel the package shipping Nov. 5th but the package that had already shipped I am stuck paying the freight to return it. I tried to ask them via the chat why I had to pay the freight and they quickly disconnected with me. WTH! CARiD missed their promised arrival date and I get stuck with the freight to return it! Who does that anymore... really only shady companies. Learn from my mistake and look elsewhere for your car needs!
Dear Pete,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
DO NOT ORDER PARTS HERE! They'll send the wrong part, then charge you a restock fee and shipping! Their "no hassle" "easy return" policy is a bull!
Dear Jennifer,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time.
According to our return policy, all products in brand new (unused) condition and in the original box are gladly accepted back within 30 days from purchase. See details at: https://www.carid.com/help-center/product-return.html.
Usually, when customer claims the wrong part was delivered, we have to follow the Manufacturer's instructions. In the event of fitment, flaw or defect pictures may be necessary to complete your request.
We would appreciate an opportunity to look deeper into the issue and improve your experience with us.
Unfortunately, I was unable to locate your order in our system. Please contact me directly at mila.pa@carid.com and we will do our best in order to smooth the situation.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They sent me faulty tire sensors then wouldn't let me return them, the worst experience I have ever had!
Dear Ben,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Car Id offered a J W Performance ultra Bell for 519.00 and FREE SHIPPING on their EBay site. I made the purchase and placed it on my charge card. Proceeded to check out and Car Id added 17 dollars and change for shipping. I contacted Car Id and was told there was nothing they could do about the added shipping charges. Why does EBay let companies operate on their site and allow companies like Car Id screw people? EBay offers no way to contact them and complain about companies like Car Id. EBay made their money so why should they give a flying $#*! about the customer using their online site?
Dear Kevin,
Thank you for sharing your experience with our store!
I understand your frustration but the shipping cost varies on the destination as well as the taxes. After adding the parts to the cart you put the shipping address. The system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at (the closest so that warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.
Only if the grand total works you can proceed with the order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices (of course, if you find the same part for less we match the prices for you).
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Received item in box with correct item# but incorrect part inside. Tried to return... given run around (emailing pics etc.) takes weeks just to get shipping label and then they wait for receipt of item and then that's only time they say will issue a refund! A MONTH or more before u can get a refund on a customer who just tried to give them business. BAD COMPANY AND WHAT A WASTE AND AGGRAVATION. GAVE 1 STAR just because there's none lower. I wouldn't want these to happen to someone else out there.
Dear Angelito,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I spent days looking at wheels trying find just the right ones for my truck and finally decided on a set that Car ID had on their web sight. I purchased the wheels plus a $125 shipping charge. I was excited About my purchase until three days later when I received an email from Kevin Ng stating that not only did they not have the wheels in stock but they had been discontinued by the manufacture. In Kevin's email he proceeded to suggest wheels that looked nothing like what I had ordered. Apparently he was only concerned about saving a sell. I promptly replied telling him I was not interested in buying anything from them at this point and to refund my money. Five days later he finally responds to that email to say he was sorry to hear he had lost my business and that it would take another 7-10 day to get a refund. So now I have to wait to get my money back so I can get wheels from an honest retailer. I won't ever buy from them again.
Dear Rod L.,
Thank you for sharing your experience with us!
We are terribly sorry to know about your unsatisfactory experience with our store.
We would appreciate an opportunity to look deeper into the issue and improve your experience with us.
Unfortunately, I was unable to locate your order in our system. Please contact me directly at jesse.ba@carid.com and we will do our best in order to smooth the situation.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
So, I was looking for a hard to find part and was delighted to find out that they carried it. It showed online that they had 3 in stock and when I called, Allan checked with the warehouse and did confirm that they had 3 in stock. I placed the order (9/20) and asked when I would get the part. He said it would be shipped on 9/22 and I would have it on 9/23 or 9/24 at the latest. On 9/22 I began to use the track my order function on their website and it still showed processed, but not shipped. The next day (9/23), it still was not shipped and I sent an email inquiring about it and was told, "let me check with the manufacturer" and they would get back to me in 48-72 business hours. I was also told that the person who helped me before was wrong when he told me I would have my product by the end of the week. That it takes anywhere from 3-5 days just to ship the product. I replied, why would you need to check with the manufacturer if you already had 3 in stock? They're not making anything, they're simply going to put the product they already have in a box and ship it. Their response was "sorry about the inconvenience and we'll get back to you in 48-72 business hours." I ended up getting an email from them on 9/24 apologizing again but the product (which they had 3 in stock when I ordered) is on back order. I could continue to wait and they would check with other suppliers but it would take 3 to 5 business days to process that order. Funny thing is, if you go to their website right now, it now says they have 5 IN STOCK. I asked them to just cancel my order and refund my money. I read quite a few negative reviews about this site, especially about shipping, but I decided to give them a try anyway. It's pretty apparent to me now what they were talking about. Not sure what's going on with this place but it seems very disconnected. Either way, it's difficult to get a straight answer from them. My advice, keep looking for your part somewhere else.
Dear Omar,
Thank you for sharing your experience with us.
We are truly sorry we were not able to satisfy your automotive needs. Please find a separate email that was sent to you on 9/27 regarding the solution to the issue with your order.
I look forward to your response.
Have a good day.
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a part on 9/2 that had an expected delivery of 9/10. They do have a caption on site and confirmation stating it could be delayed 3-5 days due to covid. I requested update after 14 days of no communication. I was told they didn't know where order was and would have to check with manufacturer and they would get back to me within 36 hours. They gave me a $15 coupon to use on their site only (which is essentially useless to me). No response since and it's been 8 days and they sent my money back without any warning or explanation. I asked why and they said they couldn't fulfil the order so sent refund. I asked if this was normal practice to have zero communication with the customer and kept getting canned responses over and over. Pathetic customer service. I will not be ordering again. They could have alleviated my frustration with a simple email or call saying they are sorry and just providing an update. One and done for me.
Dear Matt,
We sincerely want to remedy the situation and make things right for you.
I kindly ask you to email me with your order number to eric.kr@carid.com, so I could assist you further.
I look forward to your reply.
Buyer's beware, do not purchase high dollar items from Carid. I ordered a bed cover for my 2021 Ram 3500. It was over $1500. 00 after unboxing, I had noticed damage to item. Contacted the manufacturer direct as instructed on paperwork. The manufacturer redirected me back to Carid since the purpose was through them. Carid was very unprofessional and said they could only offer me $100.00 to keep it. If I wanted another replacement, I would have to pay for another one. After filing a claim through PayPal, I won my case and reimbursed for the full amount. Carid lost a customer for life and no longer recommend this company. A complete joke of a company.
Dear Ronald,
We sincerely want to remedy the situation and make things right for you.
I kindly ask you to email me with your order number to eric.kr@carid.com, so I could assist you further.
I look forward to your reply.
Sincerely,
Consumer Relations Department at CARiD.com.
A month and a half of dealing with this trash company. CARiD refuses to take their product back and will not discuss it at all. CARiD has sent "spacers" claiming the wheels will fit if I add them. The lug bolts needed have not been sent, I was sent lug nuts. I am taking all of this to a tire specialist just to be told that the wheels I have are for a larger model vehicle. Before you ask, yes, the wheels and accessories were ordered to fit. Matched on CARiD website. If I wanted to play darts drunk, I would go to the bar. A lot less expensive than dealing with CARiD.
I purchased wheels for the vehicle they were specified to fit. When wheels arrived, took to tire shop for balancing and installation. First, CARiD sent lug nuts. My vehicle uses lag bolts. Second, the wheel have almost twice diameter of vehicle hub. Vehicle manufacturers service center shows that wheels would fit different model. This company refuses to provide refund and claims to send the needed parts to make it work.
If you are not a mechanic and/or do not know how to machine in order to alter CARiD merchandise. DONT BUY FROM THEM.
Then again, if you alter a wheel it loses warranty...
Don't deal with this company. They sell items that may or may not work and will make you look like an idiot to every mechanic you go to.
The product says it will fit a 2018 HRV, BUT IT DOES NOT FIT! It would be impossible for this bulb to fit! I told customer service rep the issue and she told me the bulb fits a 2018 HRV. THIS IS 100% FALSE ADVERTISING! THIS IS WHY THIS COMPANY HAS A LESS THAN 3 STAR RATING. IT IS RATED 17TH IN ONLINE AUTO PART STORES. At least i'm getting a refund ( wish they would have been honest, now they lost my business).
Dear Steven,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time.
Usually, when it comes to fitment issues, we have to follow the Manufacturer's instructions. In some cases, pictures or additional proof of the flaw or defect may be necessary to start the return process.
We would appreciate an opportunity to look deeper into the issue and improve your experience with us.
Unfortunately, I was unable to locate your order in our system. Please contact me directly at mila.pa@carid.com and we will do our best in order to smooth the situation.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I made an order (floor mats) for my wife's Cayenne August 18 and due to some reasons right in 10 minutes we decided to cancel this order. A month has passed but I still haven't got my refund in full. Carid always saying wait 2-3 business days and blablabla. Never will buy from them again.
Dear Andrey,
Thank you for your feedback and for bringing the issue to our attention!
We are sorry to hear about your frustrating experience.
Unfortunately, the cancellation request did not go through before order has been shipped out. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected.
Indeed, we had a significant delay in communicating with the manufacturer regarding the cancellation of your order. We have already facilitated the process and refunded your account in full.
Please, check your inbox for more details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com
Vendor cancelled order and issued credit at my request. They attempted to make it right but was not enough.
Beware they don't ship your items. I paid over $200 for my hitch and they never shipped it out. I have never dealt with such a poor company. Customer service is useless.
This company lies about your shipping until they get your money. Saying next day delivery or 2 days…its been a week now and i still dont have my parts and my truck is sitting home brokedown. First and last time using this bull$#*! company. They charge ups or fedex fees and send packages thru regular mail
Dear Carlos,
We apologize for the delay in shipping and any inconveniences this situation has brought to you.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we understand that due to the immediate nature of some changes - the correction of any errors and aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered an item (Order #*******) that was supposed to ship internationally which CARid would receive and ship to my international location. The tracking number provided by Fedex shows the item has been delivered to someone at CARid but they are telling me the item is lost. I have requested for a refund which was supposed to take between 8 business days to complete. Now I have been waiting for almost 3 weeks and anytime I contact them they tell me to wait for additional 3-5 days. Their customer service always close the chat before you are even done typing. This is my worst experience ever buying from overseas. I would not recommend CARid to anyone. Beware
Dear Enoch,
Thank you for sharing your experience with our store!
We are terribly sorry to hear about the unpleasant experience you have recently been through.
Due to peculiarities of the lost package claim, the investigation has to be completed, in order to proceed with refund or replacement. Please, accept our apologies for the inconvenience.
However, we have rushed the process and the full amount of refund for the missing product was already issued to your account.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Purchased a set of wheels and tires from CARiD in May. After delays I received the set in late June. Was disappointed to find the front wheel weights rattling around in the front wheels not attached. There also was damage to one of the wheels and the tires pressure sensors would not connect to my car. Finally and most disturbing was that the rear tires that were delivered had a load rating of 98Y when my car calls for 102Y. I tried repeatedly to get CARiD to stand behind their sale here but in the end they did not. I am stuck with the rear tires that are not rated for my car, fronts that need to be rebalanced, sensors that do not work and damage to one wheel. They do not stand behind their product and will screw you at the first chance they get. Never doing business with them again.
Dear David,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I was described a certain spoiler and I what I received was completely different! It was not a flush mount it stuck up it had these ridiculous wings and it was twice the size I wanted. When I tried to return the item promptly in the original packaging I got told five different things from five different people and the shipping label never came. I got a complete runaround and then they started telling me finally that I could return it but I had to pay the shipping even though I had manufacturer description of what I was supposed to get versus what I got! I gave them multiple pictures everything they requested and they still wouldn't accept the return and pay the shipping! This company is a joke! Their customer service is horrendous! Go elsewhere and save your money! Do not do business with this company!
Dear Joe,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.