CARiDReviews 7,317

I completed all the details to identify my 2014 Ram limited 1500 and needed to replace both headlights and taillights. Those suggested did not work because they only had one wiring harries and the OEM part has two. All I asked was to send back and replace with the more expensive OEM product. I would have had to pay to ship back, pay more to order the new parts and they refused.

This place is a flat out scam. The parts they suggest are wrong and they make it impossible to get the right parts. Do yourself a favor and dont try at all.

This company is a scam. They take your money and then when you cancel your order they say 3-5 days and then when you call them on the 5th day they decide to contact the manufacturer about getting the refund and then you have to wait another 3-5 business days before it hits your bank. Luckily for me I had the lady from our bank on the phone while I spoke with them and she even heard the guy say 3-5 business days and she also told me if it is not in our account in 3-5 business days then we together will take further actions. I am so thankful for Bank of America. They are an awesome bank but CarID is nothing but a scam. They don't care if you get what you ordered they only care about the money.

I will never but from CarID again. Absolutely the worst customers service and they make excuses for their suppliers when you call the supplier and they give you a complete different reason why you ordered a part 2 MONTHS ago and it still hasn't shipped it yet. Then when you go to cancel the order because you find out from the supply company and they tell you they received the order 3 weeks after you ordered the part(the original ship date) before they received the order from CarID. Shop you're local auto parts stores even if they are a little more but you will have a refund on the spot and not take 2 weeks to get your 3-5 day refund that I was told.

I used to always look at carid whenever I had an idea of a car I wanted to upgrade. For years! Never had the opportunity to really customize a vehicle more in part i didnt have the right vehicle to suit up. Until this year i purchased my first project car and naturally I went straight to carid for exterior and tires and rims. I get order the tires and rims and wait a month for them to get in that's fine covid i expected delays. I had put them in my garage for safe keeping know when it was time to open them the car was completed. Excited I was just a few days ago to finally finish the process of my car. I unwrap the packaging and that's where my excitement ended. I was shocked the rims and tires were dented scuffed scratched. I couldn't believe it. They neglect of care they had in packaging them ID mind blowing. Common sense would tell you to wrap the rims and protect them mostly for shipping. Not wrap them up tightly rim to rim causing the damage. I would call customer service and wait 40mins to and hour just to speak to a representative just for them to not have any full answers. I'm currently now in the process of getting my full refund. It took 15 mins for them to take my money. But I have to wait 24-72 hours for the claim to go through wait another 2-4 business days for ups to come get them oh and they can provide a true date or time when they would be able to pick up the damaged products. So I basically just have to be in the area. Or have someone home if I'm not working. Get this the man said that I could just leave it on the front porch with a note. PURE COMEDY I live in a well neighborhood but no way in hell would I leave that to chance. Then I got to wait another 10 days for a refund to be sent. I have never seen such inability to have a better system in place for this. I should have read the reviews from ordering and best believe I will from any place now. I wouldn't recommend this to anyone. I basically have to call everyday just to get some information. I'll buy local for anything like this as well. I just tried to get a piece of that feeling I had being young and wanting to get something from this place. What a way to leave a sour taste in someone's mouth.

I have had the worst customer service with this company, I have made many messages with this company they have refunded me 200 dollars of my 500 dollars I have paid to get a hood from them. The hood arrived with multiple cracks and chunks out of it. The top of the hood was pushed in and it popped out while I was looking at it. I did not accept it and returned it right away it is not right to take someone's money and not give them something in return that they gave the money for. I am very upset about this situation. I just want either all my money back or a hood without cracks and chips in it.

I placed an order, #*******, last week. Brake parts to include rebuild calipers, with a $90 core charge. Per carid website.
"Locate the plastic packing slip envelope that was included with your product."
No packing slip envelope was included.
"Print the prepaid shipping label (sent to you via e-mail) and insert it into the plastic packing envelope."
No shipping label was emailed to me. So I contacted CS via chat. I was told the shipping label will be sent to me in 3 to 5 days. REALLY? But it gets better.
From carid website.
"Once we receive and inspect the returned product your deposit will be refunded to your original form of payment."
This is a lie. CS told me I have to return the cores to powerstop, not carid. And if they feel the calipers are rebuildable they will issue me a paper check for my $90. In one to two months!
And, carid doesn't even have UPS pick up my cores, as other companies have. I need to drive to the local UPS store and deal with them. And I'm willing to bet powerstop says my cores are not rebuildable, in their opinion, so no $90 check for me. And if I insist they send them back to me, they refuse or tell me i pay shipping.
Carid SHOULD have mad all of this clear BEFORE I made the purchase, not after. This was my first and last purchase from this deceptive company.

I am updating this review, which was negative and one star, to 4 stars, because the issue has been resolved.

This was the fault of the shipper and not CariD, so I was wrong about them.

It freaked me out that CARiD couldn't track the delivery, as it said it was shipped but the shipper said it had not received the item. This made me want to cancel and get a refund, because the uncertainty made me uncomfortable, and when I was told by CARiD this couldn't be done immediately, this made me more uneasy.

In fact the item arrived, shipping box badly damaged, but the item was fine. I don't know if this was part of the issue, but the information CARiD gave me was correct and the shipper was incorrect.

So 4 stars, I'd say 5 but the inability to track a large and expensive item did cause me some stress, I hope they can fix that between them and the shipper.

I bought a windshield for my Chevy truck on April 12 and now it's May 20 and it is lost and I've not been issued a refund and every time I contact carid all I get is I have to wait till the investigation is over for my refund so please people all I can say is stay away from this company unless you have this problem cause your not going to receive a refund until they fill like it. I've argued this over and over and over again and I get the same answer. So like I said think twice about doing business with them cause if you have a problem then it's your problem not there's.

First and only time i will use this company. Ordered 10 items my first order all the items i ordered arrived except the trabsmisson fluid. When i went to check tracking always said unknown shipper. After 3 weeks i call to ask... they tell me its been delivered. When i say no and ask for refund... they ask me to start looking at my neighbors the trash can, basically anywhere else other than were my 4 other boxes from the same order landed... after 1 month of waiting for a refundm. It still hadnt been issued. I call back in they say some snag it will take 1 more week for refund. 2 days after that contact get an email saying fedex refuses to take responsibility so my refund is never happening... call to speak to a supervisor afrer 30 minutes of telling them its theft and they are taking advantage of me for someone else lack of intelligent brain function and not knowing how to preform their job. They finally issued a partial refund... 1st and only time i will ise these childish little crooks.

DO NOT PURCHASE FROM THIS COMPANY. THEY EITHER SHIP DAMAGED OR THE WRONG GOODS AND IT IS TEDIUS TO RETURN TIRES/WHEELS. ONCE THEY SCREW UP AN ORDER THEY NEVER FULFILL IT CORRECTLY. WE ATTEMPTED TWO TIMES TO PURCHASE FOR CARiD. BOTH TIMES WERE A BAD EXPERIENCE. CUSTOMER SERVICE IS THE WORST. THEY DON'T ANSWER CALL AND WHEN YOU DO GET A CUSTOMER SERVICE REP, THEY CAN'T HELP! I RATE THIS COMPANY A MINUS 5 STARS.

I made an order, didn't receive order or shipping info for over a month. Called, was told manufacturer is on back order with no ETA on when it would be available. They confirmed I would get a refund, then a month later, no refund. Chat will blow you off and phone call means getting transferred to multiple people for hours with no resolution and no refund. They took $771 dollars from me, cancelled my order, then promised refund, but refuses to actually process it. My last chat was with Alicia Crane. She did nothing bt waste time.

I ordered 2 skyjacker shocks for my 2010 f150 placing the order went fine. Down a steep hill from there. I received the shocks and when I looked at them they did not have the bushings in them. There was a open plastic bag with one. The one shock looked as if it had been beaten with a hammer. I called customer support to get this taken care of. Was told the shocks don't come with the bushings ( I know this to be a lie) and that I would have to take pictures of the bad one wait 3 to 5 business days for them to look at it and figure out what to do. The other one would be a week before they looked at it. So now it's been 3 weeks and no return label for the one and no money back for the damaged one. Keep getting different stories. Long story short this is not the way customer service should go. I will never order from them again and I hope you think about it to before you order

Spent 500 on a bumper cover that 3 body shops will not touch because tit just to many flaws. Pure garbage.

This site offered a good price on the part I needed but I was in a time crunch. I confirmed via their online chat AND a phone call to customer service that if I paid for expedited overnight shipping ($70+ on a $150 part) I would have the part the next day. They did not even ship it for two more days. When I received it, the box was falling apart and barely held together with packing tape. They refused to refund the shipping cost and charged me a restocking fee on top of that. This is a total SCAM site with outsourced customer service that doesn't know if what they are telling you is accurate or not.

First order was placed on 4/08/2021 and order was delivered to wrong address. Finally received that order. Secord order that was placed on May 2nd, still have not received. Every time I call you get some other answer as to what is going on. Like, the UPS truck has no room for you order. Bull$#*! -- UPS trucks have plenty of room. It is now May 14th and still nothing and still no update on tracking numbers from company; tracking only says a label has been created since May 3rd. The customer service people are rude and can't help; they just say check back in 24-48 hours for an update. I WANT MY MONEY BACK! Next step is to get a lawyer involved? Highly ticked off!

Have only ever used CarID twice - recently and about 4 months ago. Ordered some basic and simple parts then for cosmetics, and figured I could step up to ordering complete shock sets for the front of my 2008 civic. I ordered 2 but was only sent 1, ensued after was a long debate with several customer service chat reps about whether or not my product was really delivered (that is, when the reps didn't immediately "drop" the conversation right after hearing about my issue!). UPS came to pick up the 1 shock that I received, as I had switched to asking for a refund rather than to originally have the missing part sent in as they took forever. Now I'm being asked in another email to send in the other shock I never received, which instantly made me lose any and all trust in this company. The rep I spoke to said this company sent everything out in a single package, which just isn't true. They stated this extra email telling me to send in the part I never received was a "system error", but if working as a systems development analyst taught me anything in my undergrad, it's that if there's an error now with processing whether I did receive the part or not, then there's definitely going to be an issue by the time they get around to initializing a refund (if it ever even manages to reach that point). Glad I used a credit card for this purchase, if this continues I will just hand over as a charge back. Never doing business with this company again, please save yourself the headache and just buy your parts in person.

This might honestly be the worst company in the automotive industry. The customer service and business practice is just atrocious. With my order, I ordered on a Saturday a set of wheels. I then realized 20 min after my order that they wouldn't fit my vehicle so I sent an email titled urgent to cancel the order, this should have been more than enough to get the order cancelled as it was expected to ship on the coming Tuesday. Monday rolls around and I receive no reply from them. I decide to try to call in and I'm placed on hold for several hours, I then get through to the biggest jackass in the wheels department who pretty much tells me there's nothing they can do to cancel the order and I'd be responsible for return shipping. This doesn't even make sense, the wheels do not fit my car and there is a 100% guarantee of fitment, shipping was also free yet they're saying I have to pay return shipping? How does this make any sense, I will be telling everyone I know to never associate with carID and will go out of my way to tarnish this $#*! company's reputation even more.

Ordered items that nevered shipped. Cancelled order and requested refund. Was told 5-7 days 04/28/2021. On 05/07/21 request confirmed. As of 05/12/21, was told to please wait another 5 days. They don't have a reason for money not being sent back. Will have to proceed to the next step. They take your money fast however, don't want to give it back.

I ordered four rims, when the website said there were four in stock. After a week, I'm told they aren't in stock and will be shipped in another 2 weeks. On the ship date, they are still out of stock. A week later, they are in stock but have not shipped. A week after that and still no shipping, I cancel the order. It has now been a week since cancelling and it is still "cancellation requested". Every time you call customer service, you are told all they can do is email the manufacturer and "wait 3-5 business days for a response". In the month+ process, I have sent 4 requests to the manufacturer and have not heard a single one back. Horrible service, they are just a middle man who have no control over the products they sell. I would say go literally anywhere else for parts and services.