Steven K.

Has anyone ever seen the movie, "Groundhog Day"? Round two goes to CARiD.COM for not taking care of their customers. I ordered two different brake rotors, and did receive both. However, one of them was defective. I called and explained that both rotors had been installed, and that my eye caught the mistake after they were installed. One side of the rotor was thinner than the other (1.3mm to be exact). I sent images of the measurements. They did agree to send a replacement rotor. That being said, I drove the defective (but not dangerous to the extent of brake failure) for the week it took for the replacement rotor to arrive. I would not have any transportation otherwise. Taught to be honest as a child, I felt compelled to call and explain this piece of information. When they found out the part was installed and used, the refused to accept the defect. This WAS a factory defect. Would they have sold it to another customer? Possibly. Would they have shipped it back to CHINA? My guess is nope. After waiting two days and an hour of going back and forth with an extremely arrogant manager, she flat out denied my return request. I will NEVER use CAR.iD.COM in the future, EVER. They take your money, and if there is a problem, they WILL NOT help the customer and DO NOT want to deal with it. First time, shame on me. Second time? Shame on THEM! Be forewarned. I'm beginning to see a new "ANTI-CUSTOMER SERVICE" trend from these online parts geeks.

This is the second time I've purchased from RA.com and the LAST! Customer service is NON-EXISTANT! There are NO HUMANS available to speak with. I ordered two brake rotors and was expecting delivery within one week. Too much to ask? YES! I had to get the parts locally, as the rotors took TWO WEEKS to arrive! After contacting RA.com through email, I received two identical responses from two BOTS who declared, "We're sorry that you did not receive your package on the date the carrier expected. Transit times and "Receive by" dates are estimates by the carrier and, while usually accurate, are not guaranteed by RockAuto.". Additionally, they REFUSED to provide a return shipping label. For anyone who supports RA.com, let these facts be KNOWN! If you do purchase from these scammers, MAKE SURE YOU PAY WITH PAYPAL! Paypal will pay for return shipping, as long as you sign up with them PRIOR to making any purchase using THEM! RA.COM, you get the award for THE WORST CUSTOMER SERVICE EVER... CONGRATULATIONS FOR YOUR LOW PRICE GUARANTEE. You may have VOLUME SALES, but you have lost this customer's LOYALTY! NEVER, EVER AGAIN!