CARiDReviews 7,317

I bought a bed liner for my truck. They admitted that they sent me the wrong one. All I wanted to do was to return it and get the correct one but they did not have the one to fit my truck. Even though I went through the drop down boxes to find the fitment for my truck they're online guide directed me to and two options an 8-ft or 6 ft mine was definitely a 6 ft. Long story short it didn't fit so I wanted to return it. I requested a return authorization on the 8th of December I did not get it until the 27th this bedliner set in the middle of my living room all that time cuz they kept delaying me and delaying me and delaying me. They told me that I had to pay for the shipping because they said it was my fault that I ordered the wrong one. They admitted it was their mistake they even gave me a $15 gift certificate for the trouble. The shipping was going to cost me $800 because it was a freight ship which is way more than the product they wanted me to ship it to Pittsburgh even though the bed liner came from a local Warehouse near me I offered to return it to that warehouse but they wanted me to ship it to Pittsburgh which was a subsidiary of the company whom they obtained the bed liner from. Giving me no choice but to keep the bed liner that did not fit my truck because I was not going to pay $800 for shipping I'm going to file a complaint with the better Business bureau

They are very good at offering a resolution but do not follow through with any correspondence to you after the initial answer (STILL A INTERNATIONAL MAIL ORDER FRAUD COMPANY) the US can't touch them because all of there service(if you want to call it that) is based in the Philippines

Used another site to gain information on a part that would fit my nissan frontier vehicle radiator support, purchased direct from carid, its not a correct part as stated and mentioned to all i spoke to at carid about the issue, but its quite clear they don't follow up on changing the listing as mentioned or better yet, care! This one falls on the CEO to clean it up, listen to the buyers that need to send back wrong parts and wait for ever to be refunded, terrible run operation from my point of view. Call the manufacture to obtain the correct information, not this company, they have no clue, best part was its a month and still listed on the Big site online as a fit. Buyer beware

I had to return 2 parts that were wrong. The part numbers didn't even match what I ordered. I have been trying for 2 and a half months trying to get a refund. I did get refund for the cheaper part but not the 1 for $100.70. I would give them a negative 5 stars if I could. I will never order from this company ever again and I hope nobody else does either. I don't want to see you get screwed like I did.

I ordered wheels and tires to be mounted and balanced on November 27th was given a ship date of December 7th here it is December 22nd and have yet to receive a ship date or any type of a tracking number I've made several phone calls to their lack of customer service department and have been told constant lies of ship dates and then when I mentioned the fact that I would like a refund they try to tell me that the tires are already mounted on the wheels therefore I cannot be refunded. However the company or as they call it fulfillment center that is mounting these is in Orlando Florida approximately 2 hours from my home that fulfillment center has had my wheels and tires for almost 2 weeks now and yet I still have not received any type of a tracking order. They gave me a lousy $53.50 refund on my second phone call however that was two weeks ago and I've called just about every day since and again I sit here with no tracking number. My vehicle these wheels and tires are for is sitting in my garage on jack stands and has been for approximately 2 weeks now waiting for these wheels and tires. And every time I ask for a supervisor conveniently there's not one available. They have constantly told me I will get a response within 24 to 48 hours and have never received that response I absolutely despise this company and the way they treat their customers and will advise anybody to steer far away from these people they are a freaking joke!

This company has return policies that are theft at best. Bumper I ordered was made of poor quality and they wouldn't refund my money unless I sent pictures of the item not fitting my car. I explained that the bumper was poorly made and I ended up having to buy another bumper to have the painted because the body shop needed the car out of the bay. Their vendor delayed the delivery by over a week and a half. I paid for shipping and the part. Without the pictures I'd only be refunded the part cost but I would have to pay the return shipping. The shipping was more than the part, that's how badly made the part was. This company is a total P.O.S! P.O.S! P.O.S! P.O.S! DO NOT BUY ANYTHING FROM THEM.

This company is horrible with shipping they told me I had to wait 18 days for my product which is cool then they said I had to wait another full month due to backorder when the day finally came I was told I had to wait another week it's ridiculous I asked for a discount or something they told we'll refund you $30 I was like ok cool it's something they then sent me a 25 dollar discount instead like if I'm ever going to shop from them ridiculous

Zero stars! I never leave reviews and I wish I read these others before giving this place my business. Gave this company opportunity to make things right and they don't care. They sent wrong sensors installed in my new rims and tires and won't pay to cover my cost to find out. Now they don't have the proper ones in stock so I am just going to get credited to have non compatible sensors in my tires. Never get my business again. Bad experience all around. Just go somewhere local folks save time and money!

I bought a set of headlights from carid with in three days the front lens just fell off.Contacted carid they pictures I sent the pictures. A week later they wanted a picture of the sticker on the back of the light. It's been well over a week now still have no light or notice of when I might get one. I strongly suggest you shop else where.

Bought car seat covers based on photo… covers arrived and looked nothing like website pics. Called to exchange paid them the $115 price difference and they said they would send me return instructions and get the other seat covers out as soon as they received mine. Have contacted them 4 times since and they have sent no return instructions and refuse to refund the $115.,. Seems like they use a call center for customer service so who knows if they get the messages but ultimately it's their business and they are really doing their customers a disservice. There's hundreds of other suppliers online…. I recommend trying any of them before CARiD. Clearly they are not interested in providing service to their customers

Purchased car seat covers 800$ charge on credit card. 230$ from ups customer service representative was uneducated on every aspect of the call said we have to pay to return it and pay the 120$ shipping charge! Second time this company has added hidden fees sending carseat covers in 3 different packages 80$ each box it's theft

Need calipers and found some on CarID. It said they would fit my vehicle and ship same day. Shipped 4 days later. After waiting a week for calipers that should have been there in 3 days I tried to install them and found out they DID NOT FIT. After contacting customer service they tried to give me ideas on how to make it fit. After that didn't work I tried to return it and they wouldn't take it back because I installed it. $500 gone for junk I can't use. THIS IS A SCAM

Update: Emailed the person who replied to me and they have not helped at all, they have just repeated the same garbage they've been saying to me so far. Also before I realized how trash their customer service was I ordered a different set of calipers. They fit however they sent me two left sides. I then put in a return order which they accepted saying I would have return info within 1-3 days. It has been two weeks and I have gotten nothing. Reached out to them after a week or so and they said 1-3 more days. Reached out to them a week after that (yesterday) and they said 1-3 days. I'm just going to contest both of these on my credit card at this point these people are scammers

Sent wrong equipment, no replies on issue and I'm out close to $2,000 with stuff I cannot use. Do not let the great looking website fool you.

Don't waste ur time or money
Ordered brake shoes.i was sent different shoes that were advertised. I ask to return them many times by email and phone I just keep getting emails saying we are working on it. Please don't give your self the headaches or from a reliable company that put customers needs first and try to order though amazon

UPDATE 12/12/2023
This issue remains UNRESOLVED and CardID offered no solution to my problem. They do not care about their customer!

I spent around $1800 but I NEVER got my packages. It has been 2 months back and forth with CarID. I have tried to work with them and explained my situation, but they REFUSE to help me. They claim they are trying to help me, but the fact is they are doing ABSOLUTELY NOTHING to help me. Now I am out of $1,800 dollar on top of all the money I had to spend for rental to get to work. I would stay away from this company and use a more reputable site, that cares about their customer.

STAY AWAY FROM THIS SHADY BUSINESS.

Their website show in stock with quick shipping...once order is placed you are notified of delay... Tried this site twice...I'm personally done

Car ID sold me a set of rear coil springs that are incompatible with my vehicle after their part finder specifically said it was. The model year was off by one. So my vehicle was an entire generation off from being compatible. This was due to an error in their database.

I was outside the 30-day return window by 15 days. It took me a while to get my work scheduled
Because my mechanic was booked.

My mechanic took one look at the springs and told me they were wrong. I immediately halted the work and called CarID to try to get a return.

The product barely left the box and was put right back in, no tool marks or any damage whatsoever. They original box is intact ready for resale. I provided photos proving this.

CarID responded by being uncompromising despite the fact that they were the cause of the error. My only error was trusting CarID to get me the product I needed.

I'll gladly revise my review if they make this right but this is honestly one of the worst customer service experiences I've encountered. Everybody knows that exceptions can be made in unique circumstances. They simply don't want to own their mistake even though it's entirely possible.

CarID - correct your database! Consumers: be wary - other websites had the correct information. Shop around.

One month later they have a 60-day return window for the holidays. So clearly, they could do it if they wanted to.

Order # *******

Edit: CarID issued my refunds. I wish they had responded to my very human phone calls explaining the situation instead of reacting to a bad review. Based on a lot of the reviews, they seem to have a practice of this. The thing is, I would have accepted a restocking fee, or paid shipping out of my own pocket. I would have owned my side of the street. They offered me no resolution whatsoever until I left a bad review. So they actually spent more money issuing a full refund and covering shipping than if they had initially offered a compromise. Treat people like humans and you will get better results!

I PURCHUSED A $356 REAR LIGHT BAR FOR MY 2022 CHEV SILVERADO AFTER CUSTOMER SERVICE ASSURED ME THERE WOULD BE NO PROBLEM RETURNING IT IF I WAS UNHAPPY WITH THE LIGHT BAR... AFTER THE INSTALL, I NOTICED THAT THERE WAS SEVERE INTERFERANCE WITH OUR COMPANY TRUCK 2WAY RADIO. AFTER CALLING REPEATEDLY, AND NEVER GETTING A CALL BACK, I WAS TOLD THAT THEY WERE AWARE OF THE PROBLEM OF WHITE NOISE INTERFERANCE WITH 2WAY RADIOS... IF THEY HAD PUT THAT IN AN AFTERNOTE WITH THE DESCRIPTION, I WOULD HAVE NEVER PURCHASED THE LIGHT SYSTEM. SO LONG STORY SHORT, I ASKED TO RETURN THE LIGHT BAR THE NEXT DAY AND WAS TOLD THAT SINCE IT WAS INSTALLED, IT COULDN'T BE RETURNED... SO MUCH FOR THEIR SATISFACTION GUARANTEE... I WAS A GOOD CUSTOMER OF THEIRS FOR YEARS AND COULDN'T BELIEVE THAT AFTER COMPLAINING THEY SAID THEY WOULD EMAIL ME A RETURN SLIP TO SHIP IT BACK FOR A REFUND... NEVER GOT THE RETURN SLIP... I'LL NEVER BUY ANYTHING FROM CARID AGAIN AFTER SPENDING 1000'S OF DOLLARS WITH THEM IN THE PAST... I DO NOT RECOMMEND CARID DUE TO THEIR HORRID CUSTOMER SERVICE AND FALSE ADVERTISING.

Order a set of rims and received a set that was not what I ordered. Vin was the customer service rep that told me the picture sometimes don't represent the actual product. Why have a picture of a different product. Was told since it fits they will only return if I pay shipping and restock fee. Do yourself a favor and stay away from this company. Awful customer service