Brian M.

Car ID sold me a set of rear coil springs that are incompatible with my vehicle after their part finder specifically said it was. The model year was off by one. So my vehicle was an entire generation off from being compatible. This was due to an error in their database.

I was outside the 30-day return window by 15 days. It took me a while to get my work scheduled
Because my mechanic was booked.

My mechanic took one look at the springs and told me they were wrong. I immediately halted the work and called CarID to try to get a return.

The product barely left the box and was put right back in, no tool marks or any damage whatsoever. They original box is intact ready for resale. I provided photos proving this.

CarID responded by being uncompromising despite the fact that they were the cause of the error. My only error was trusting CarID to get me the product I needed.

I'll gladly revise my review if they make this right but this is honestly one of the worst customer service experiences I've encountered. Everybody knows that exceptions can be made in unique circumstances. They simply don't want to own their mistake even though it's entirely possible.

CarID - correct your database! Consumers: be wary - other websites had the correct information. Shop around.

One month later they have a 60-day return window for the holidays. So clearly, they could do it if they wanted to.

Order # *******

Edit: CarID issued my refunds. I wish they had responded to my very human phone calls explaining the situation instead of reacting to a bad review. Based on a lot of the reviews, they seem to have a practice of this. The thing is, I would have accepted a restocking fee, or paid shipping out of my own pocket. I would have owned my side of the street. They offered me no resolution whatsoever until I left a bad review. So they actually spent more money issuing a full refund and covering shipping than if they had initially offered a compromise. Treat people like humans and you will get better results!