Boost Mobile

Crime organization
Boost Mobile and the insurance company is a crime organization. I sent my phone to get screen fixed and they sent it back with no Sim card I changed my number and that's when I found out my Sim card was cloned and turned on from with in the company. I literally had 2 numbers for one phone. They broke in my cash app account and changed setting to emails. They leaked my information to the dark web. I called both companies boost said call live wire and live wire said call boost. Please stay away and pass this on. This Company changed. They laughed and hung up in my face. I could not believe how bold they were in committing this crime. I guess they knew that nobody would do anything. I called fcc. I wrote supervisors I am getting no help meanwhile they have everything that was on my Sim card. This is so disgusting and disappointing and to get someone to look into this is like trying to drive the moon to the sun. You would think that all the trust we put in these phones they would at least check it out. We trust these cell phone companies with everything. We do business, upload pics and important documents on our phones and it's so easy for a worker not even a common theif but a worker at work to take your Sim clone it send my phone back to me with no Sim card and completely get away with it. Nobody looked in to this. I even call the president of boost mobile. I want justice this is unfair and mean to do this to a client that been with boost 20 years. Please pass this message and Stay away from Boost Mobile. I never got anything solved and they tried to break in to my accounts again. I called police attorney General no one did a thing. Please take my advice and stay away from this evil organization trust me you won't get any help. If I can stop someone from going thru this that is justice. I'm stuck and don't know what to do about this 😕 please any advice will suffice

It is very difficult to obtain accurate information from customer support. Recently our hotspot stopped working. The first agent told us it was an advanced technical issue and someone would call us back. The next person said that they don't call people back but that we could keep calling to check the progress - of what I don't know. Heading into our 3rd day with no hotspot, we were told that BOOST now applies the first 12 gb of phone use to the hotspot even if it is never turned on. So you lose access even if you never turn it on. And the 4th person told us that it was a problem in our neighborhood! Nobody really knows anything; BOOST really does not care about customers or their experiences. This is only one of several times when BOOST failed to address a problem. Since there are always problems, I urge you to look elsewhere.

I have been with boost mobile for a long time and over the past and now that they contracted with likewise insurance, I am ready to take my services somewhere else due to the insurance company giving bad services and boost mobile is assisting LIKEWISE scam their customers if you see this review, please do not deal with boost mobile try another prepaid phone company they do not repair phones like they use to my phone was sent out for a repair and it too a month and the phone is still defected and boost nor likewise do not have any better solutions for their customers please take your business somewhere else and thank me later. Oh by the way boost insurance went up from $7 to $12 for what this has to be a scam the $7 dollar insurance was way better the $12 insurance is very bad and a rip off pleases save time and do not I repeat do not do business with boost while they contracted with LIKEWISE INSURANCE

The coverage was not good. Kept dropping calls. Internet was slow, and wouldn't work in areas my last carrier easily was able to service. Their app wasn't too interactive and not as easy to use and navigate. But the worst was their customer service. It took me two separate calls and at least 30 mins to an hour on the phone each time to get them to cancel my account and text me a port code so i could take my phone number back to my old company. The last girl actually found it funny that she was wasting my time by not texting me my port code and instead kept trying to offer me stupid "deals" to stay with them. After i told her i would never stay with them due to the issues listed above. But that didn't stop either of the CSR from wasting my time.

2 months after i had canceled my account, they attempted to charge my credit card. Luckily my citibank fraud dept noticed it and blocked it. The charge was over a thousand and i have no idea what it was as my account was canceled and i have no access to it.

Not a good company to do business with.

If you're looking up reviews on Boost mobile and or the comparison statistics for Boost vs any other company, you will be mislead! Boost mobile service as far as reception on your phone, terrible. I've had quite a few plans with different companies, and aside from the government offered companies, Boost has by far been the worst on reception and up front honesty on phone plans. Take what you want out of this review, but you can only ACTUALLY go by personal experience. Since I've switched to Boost mobile, my personal experience, with my iphone15 and Boost's reception, is AWFUL AWFUL AWFUL! Not to mention the misleading information I was regally given to get me to switch companies. They're all a bunch of frauds and should be held accountable.

Terrible customer service. I have ordered online the new iPhone with their service. It said that I should get a tracking number within 24 hours and they will ship it within 72 hours. The order was on November 14. On November 18, I chatted with them on their website. I asked the whereabouts of my order. The agent told me that the order is still in progress, that I need 3 business days to get the tracking number, and that it will arrive by the end of tomorrow. So, I asked her if I would receive it by November 20, and she confirmed.
Of course, by November 20, I did not receive anything, so I chatted on their website again. The agent repeated to me the same thing that the order is in progress. So, I asked her to cancel it. She said she cannot cancel in progress orders. I asked for a supervisor. The supervisor did not arrive after 10 minute wait.
On November 22, I received the tracking number, and on November 25 I got the new iPhone by UPS. Again, I chatted with them to cancel it. The agent processed the refund, said that I will receive the email with instructions, and that I have to pay for the shipment back. I tried to explain, that I received the phone because of their negligence and should not pay for return shipment. Of course, she was saying no, so I asked for a supervisor. While I was waiting for supervisor, I saw the email, and it had a prepaid shipping label attached to it. Amazing, isn't it? I chatted to the agent how can they be so incompetent. She said that I should choose my words better and keep it professional. Well, I said yes, let me still talk to your supervisor about professionalism.
The supervisor started that I have to pay for the shipping. After I told him that I already have a shipping label, he goes: "Oh, then yes, we will be paying for it". They lost a customer because of their incompetence and negligence, Avoid that company.

They do not have the phones they sell in stock to ship out within a good time frame! It takes them at least a week to even ship, even though they took the money from my account! What the heck? Phone service is good. Their customer service people suck too, even supposed supervicer. What the heck. Phones bought and paid for in total or payment they have for them should be able to ship within 24 hours for a big company like them. Seems like they have to order it, then ship to the custer!

I have been a customer for 20 years plus
Awful service now
Can't boost up anymore, service is horrible, problem solving is awful so disgusting
No help, customer service has gone down hill.
Overall hate my experience after so many years, what a shame!
5 phones and I am looking for a new carrier

I went almost 2 months ago and bought the RZR prime flip phone. I woke up the other day and there was a black dot running up the screen.

Called boost and they sent me to Motorola who has done nothing but try to charge me money to either fix or replace the phone.

I'm beyond frustrated with this service already and have only had it since April.

Boost Mobile now is very very bad super unreliable.drops calls,drops internet,will not send text messages half the time. My job depends on me being able to access the internet and using Texting and making phone calls... Boost Mobile has dropped the ball on this for me. I'm switching services as soon as I can... If you don't care about making any phone calls,texts or half of the time having access to internet then this is the service for you.

They have no coverage, they lie, they have no one qualified to help customer service. Or maybe they were in India. Hard understand. Just want service. If they can't provide, stop misleading people. Please stop

I have insurance won't accommodate...
I have reported to customer care about my phone being damaged and they keep telling me to call the insurance they work with its been about 2 weeks and states I dont qualify for a new phone.

Anytime you call customer service they connect you with a foreign country and you have a language barrier problem in addition to your original problem. They're really bad at helping you with anything.

Can I rate it less than one star? Please do not go to boost. I am a bare minimum person when it comes to phone needs but this carrier is absolutely horrifying. The customer service people are 0 help I pay 75 a month for "unlimited data" because I doordash and just simply need my music and GPS but the "unlimited data" was only strictly working on WiFi and when I called the customer service help line said well it says your good so you should be good and left me on my own with any sort of help. When I finally got it to work. Unlimited data just means. 30 GBs. They simply lie. I'm switching to a much cheaper line that has much higher reviews and benefits. Never again will I speak anything positive about this provider. Absolutely disappointed and wasted so much time, money and lost work hours due to not having data when I paid for it.

Very frustrating. On hold for ever. Just switched to Google fi. I called them twice before switching asking questions. Spoke to someone in less than a minute both times. They were helpful. Porting my numbers only took 5 minutes. I highly recommend Google Fi.

This company, and its independent stores, all are the worst you'll find, they try grab as much money from you, so you stay with them. Even a cheap monthly, excuse me, yearly plan, isn't any good if it isn't working, most local stores offer crappy service, are open when they decide to come there. Again never, ever fool with this company, even carriers that are smaller offer better service. Also they're coverage, way overrated.

So, on February 23,2023 Boost Mobile's Customer Service Telephony crashed. Customers were not notified of this problem. The way customers did find out was when they tried to access 611, or the Boost Customer Service numbers. Boost gave a typical bland Corporate apology and rhetoric. This did nothing to settle this author's concerns. I chose to cut my loses and go elsewhere. However, I am unable to keep my number because Boost Mobile can not access it's customer's accounts. Which brings this author to the security concerns. If, Boost Mobile is having this much difficulty with this platform, then what about the personal and/or sensitive information. I, for one do not feel secure with Boost Mobile. Today is March 4,2023 and the problem still exists,

Boost Mobile suspended my account without warning on Tuesday, I spent the better part of the day trying to figure out who to talk to and trying to understand what they were saying, they tell me to email someone else, basically saying they can't help me in any way shape or form, and when I finally get an explanation of excessive data usage on Sunday evening! Excessive data usage on a plan I pay for! How does that make sense? I do not recommend this piss poor service to anyone at all!

Where do I begin? I've wasted 3 days working with employees who have been saddled with an inadequate system. I have spent hours and hours on the phone with people moving me from one department to another without addressing or fixing the problem. They have charged my account for two months when I have just begun...no one can answer that question or fix it! The last stop was with their technical department which left me with a phone that could not even make phone calls after they worked on my phone remotely! If you want to save money make sure the company has stores in your city and not just mailing you a SIM card.