Boost Mobile

They were professional when I added a second line. I went in with a few questions about my phone because I paid taxes on a free Moto g 3 x fast... im happy with my phone. Can't afford the insurance but me and my hubby won't get disconnected**** thanks to Boost mobile best plans honest people. Nothing ever boring. The reps and Oroville manager is spectacular chic! Better believe it***** dig.

Can't access your Boost app or website? Make sure to turn off your VPN, as Boost's new software does not play nice with this layer of protection. Boost help was not aware of the issue, and it's not mentioned on their website. You'll save yourself much frustration. Their rates are low, their online service confusing, physical store clerks are actually very helpful (but less convenient as you need to go there...)

I returned to Boost Mobile because I was so impressed with their customer service. Their website is almost as good, but there were some issues.
I found a phone and started the process to purchase but the system would not complete my transaction. I finally had to call their customer service and the gentleman there took care of me. He was great, knew the products and helped me find the best deal.
The website is easy to navigate and the photos are clear. I really like the product descriptions and filters for search.
Not sure what went wrong with the transaction, but the rest of the site is great.

I've been a Boost Mobile Customer for more than 10 years. Overall, the customer support is very good and the representatives in the stores are very helpful and accommodating. However the sales representative in the Fayetteville, NC at the Sycamore Dairy Road location is not customer friendly and very rude. Hopefully someone will be able to assist him in learning the value of customers who support Boost Mobile and the value of being more customer friendly. Inevitably, the store needs customers customers. It is easier to keep a customer than to get a new one!

I went in & Bianca was so sweet and so understanding of my situation. She took the time
Out to help me and fix the issue i was having with the "SOS NO SIM". It was such a headache for me and she really took that off my back. Give my girl a raise or something (yuba city boost mobile location)

I was in Orlando on business and dopped my ph in the toilet. I knew it was a matter of time before i couldn't use it. Rushed to the 4477 vine store where mike assisted me. He was patient as i am not a techy and the most pleasant person as i needed to get up and running since i was here on bussines. You saved me. Thank you Mike.

I am beside myself because of how poor Boost is at everything. It has been nearly a week since porting my number to the carrier but nothing is happening. Every Boost employee says a different thing and no one seems to know what they're doing.
Unfortunately, I've had to buy the SIM card for another carrier for a burner number to get me through the holiday season while I figure this out.

We constantly have issues with our service, whether it be bad connection or data consumption. When trying to figure out what the problem is they rush to be done with us and often times treat us as if we know nothing. Their store representatives are often ignorant of anything that has to do with phone service and will stick you on the phone with another rep because they know absolutely nothing. Boost really is a terrible phone company. The only reason it has any business is because it's cheap. I suppose you get what you pay for but at this rate pay extra and go elsewhere. They really are pathetic.

Where do I begin? I've wasted 3 days working with employees who have been saddled with an inadequate system. I have spent hours and hours on the phone with people moving me from one department to another without addressing or fixing the problem. They have charged my account for two months when I have just begun...no one can answer that question or fix it! The last stop was with their technical department which left me with a phone that could not even make phone calls after they worked on my phone remotely! If you want to save money make sure the company has stores in your city and not just mailing you a SIM card.

I'm currently on day 12 of trying to get my phone on. I was supposed to receive a great phone, cheaper bill, etc. When switching to boost. And bringing my number. Like most carriers advertise. I did this online. Because the ad was on FB
I paid my month up front and fees. And was told my phone would arrive in about a day. They had me give them my number and account number from other provider. Which of course ended my service with that company.
It took 5-6 days to receive a much cheaper phone than promised. And everyday since I received the phone. For 12 days now. It's a different reason it can't be activated.
All while playing various games. Such as Pete and repeat.
They win. They can keep the 100+ dollars. But the part that hurts. That number has been my business phone for well over a decade.

What's the difference between a robot and a customer service representative from some third world country employed by boost Mobile? The person is a lot more rude but the results are always the same, they are not allowed to differentiate from their printed protocol in front of them. They are not allowed to use common sense, logic, reason, or decency, and what's worse is that they will lie. I had two customer service Representatives promise me a refund, when I checked back, there was no such record of that so I ended up paying boost Mobile money that they didn't earn or give any services for. They are liars and thieves and I don't understand how they manage staying in business. Don't get boosted by boost Mobile.

I've been a loyal customer of the same cell service since 2012. Since Dish Wireless purchased my previous carrier in 2020, I've had nothing but problems with this company. I was treated like my long-time business didn't matter. I was forced to purchase a new phone when the merger happened, despite the fact my brand-new phone was compatible. I was forced to pay for sim-card insertion when anyone with two brain cells could perform that task, and then when I was finally fed up with up enough to leave, when I tried to port my number to a new service provider, I had to fight for it and threaten to sue in order to do so. I haven't such terrible experiences with a company in quite some time. They treat their customers like their business with them doesn't matter, and their practices seem incredibly shady. This company caused me so much stress in the past few years that I truly hope they fail as a business. If you can afford better service, don't go anywhere near Boost.

Boost Mobile promises all kinds of things but once you buy their phone they will never ever unlock it so you can use it with any other carrier do not believe the salesman they are horrible and they have no repair or support service unless you want to take it to one of their corporate stores which are far and few between.

I was a new customer and within first 30 days lost me as a customer. They overcharged for services, removed money from my bank account without permission. I repeatedly called customer service her mistakes they made fixed and every single time they just went in and charged over and over again until it cost me 200.00 in charges for a 60.00 unlimited data plan. I have all paper documentation, customer service texts and adding it all to my letter to CEO. I will be suggesting they train their staff better to learn what not to do to lose a new customer in first 30 days.

For the past five months or so Boost Mobile has offered abysmal and ineffective customer service, overpriced billing for what they offer, and poor coverage in many places that I visit. They do not work with you at all. Something changed and it changed for the worse. Avoid and find another service; that's what I'm doing.

Ever since t-mobile took over boost turned into a terrible company. I was with them for 9 years no problem until t mobile took over. I was tired of the service they provided so I wanted to switch companies. I talked to 6 customer service operators and every single one said they had to transfer me to another department because I wanted to change companies. One operator told me it was illegal for him to give me my account number. I do not recommend anyone go with boost mobile. When before t mobile I would've said they were great.

Dont get brought in on a thought.I am one who thought they were a great company.got charged a 100.to set the right sim card...And twenty dollars for the card.and this 150.dollar phone came with all the bells and whistles.Run.Run.Run..

Both local stores are so clueless as to what customer service is. Unable to talk direct via my phone to Boost so when to the stores with my data issues which have just started happening. Short story... last one advised me to get another service! That should tell anyone what they need to know about this service.

Supervisor let me wait for 2 hours to answer me and them can't resolve my data issues. I can't believe that. Them after 2:30 halftime offer me $5 dollars credit for the inconveniences. Another insult to my self.
You paid for a service unlimited and then they said data is limited - why they don't mention that when you add a services. Not recommend Boost Mobil at all.
Add a picture how long customer services let me wait for 2 hours 38 minutes