Boost Mobile

Purchases $200 sim on 5th Nov 2020 and to date 20/11 can not activate sim. Customer service is via chat and I have now "chatted" to 3 agents. All of which stated the same thing. Went through a lengthy verification process and then long waits until they say yes all activated. Still NOT activated. Either they are incompetent or simply will not activate for some unknown reason. Maybe as I have already paid for the sim upfront there is no obligation to connect as that would mean they would actually need to provide a service.

Boost Mobile is a joke... my phone didn't work right for over a week and a half. Called several times over that time period and kept getting hung up on or they would promise call backs and never called back. All I asked was for a little compensation for my phone not working correctly and the horrible customer service (which I don't think is too much to ask) they pretty much told me they didn't care about either issue and to just deal with it. I never had these issues with Virgin Mobile before Boost took over!.

And... they definitely have not heard the last from me.

I purchased 2 phones from boost! This was in May! Well the phones barely. I miss all types of phone calls. I have had a person to tell me I have called you 5 times? Phone never rung. During phone calls service breaks up! When trying to make a phone I can't call out. On my second phone it is always saying server unreachable! I am so fed up.Turning the phone off and back on do not help. After a min on the phone the person on the other end says they can not her me! Bills are paid on this $#*!ed up lines yes I'm piss. Boost / sprint your services are bull$#*!!

On Sunday 5/23/21, I went to Boost Mobile on Division. I had to get a new phone. Mandy K. Was who helped me. Not only did she give exceptional customer service, she did it while enduring the high pitched screaming my son was doing the entire time I was there. I was very happy with the whole transaction! I will be staying with boost because of the outstanding customer service I received! Thanks Mandy!

Ordered service and a phone over a month ago. Received the phone and have now talked to over 20 different people about the fact that it does not work. Every one of them has promised they fixed the problem and my service will work within 48 hours. You can not get service in store if you order online unless you want to pay twice as much. At this point, I have a $1,000 iphone paper weight and am still paying my verizon service on my old phone. This company is awful.

Ive been a boost customer for over 10 years. I'm trying to help anyone who may be considering a new cell service. After dish/T-Mobile took over boost, it has gone right off a cliff. Large areas of "no cell service", including in large cities and/or major roadways. And, no one has any answers whether you try to contact boost customer service by phone (which you can't get anyone), or you try and go face to face at a boost location, no one has answers. They will talk to you about buying new phones with "expanded coverage", but the service only further depreciated. They sold a lot of phones that way. I'm just trying to help. I would not recommend Boost any more. It once was a great cell phone company.

I've been a customer of boost for over 5 years with no complaints but in the last two months everything has changed on my plan. I can't use my reboost cards anymore, I have to go in and pay or call boost to pay my bill costing $4 extra, after turning my phone back on it took a whole day for my data to kick in and when I went back to the store to ask what was wrong I was treated like an annoyance. I'm switching phone carriers next month to say the least. I'm very displeased with the company and their new policies.

They suck all the way around, Your service don't work half the time, I have unlimited internet but still have to connect to my Wi-Fi in order to get on apps. Also they do not do payment extensions as where if you go to Metro pcs they give those kind of things, in other words run and run fast cause their service suck.
Also you can never get anyone that speak proper English very frustrating.

I used up the data on my thirty five dollar plan. I was told I could pay ten dollars for an extra two g worth of data. I payed, it didn't even last two days just checking my emails. That is not the point, the issue is when I tried to renew my subscription I was told I had been placed automatically on a forty five dollar monthly plan. Just from buying an extra 2 gig! If that is not dishonest and underhand what else can it be called? I have found them very sneaky with information and I wonder why they are allowed to treat customers with this type of less than fair behavior

I have had nothing but trouble every month with boost mobile. Terrible company that only has employees from India apparently. They can't ever handle any simple requests I have and are only there to get as much money as possible. Complete $#*! company

I dont even know where to begin... Cant make calls without wifi... Spoke to 2 people bout getting new sims cards a month ago... Still nothing... Over charged me for like 4 mths for a family plan... Wont unlock my phones so i can switch... I paid $402 out the door for 4 phones and service and the service is $#*!ty... Like come on people get ur $#*! together!

They seem really slow so I tried to give them business. BIG mistake. I ordered some new cases for my phone, but they are garbage! They barely come up over the sides of the phone. No lip. Little, IF ANY real protection for the glass. The manager refused to return them, even though I was still in the store. She said they don't do refunds on accessories. She should have warned me to begin with, that their cases are cheap garbage! If they don't protect, what good are they? You can see in the picture that the case would not protect the glass. Hope they go out of business so others aren't screwed like I was.

My recommendation: go somewhere else!

On hold for 1 1/2 hour. They took over sprint. Boost is owed by dish network. That explains the horrible customer service. As of March 2022 service is almost nonexistent. They claim they use AT&T network. I have one AT&T cell. Works no problem. Three boost, they don't work where I live. Customer service told you need a new phone. So $300 later still no service. Would not refund or unlock the phone. So I have a Samsung A71 useless phone. I did manage to get a $10 credit. I have three business cells with them. Two cell phones at home. So they lost 5 phones. Switched to AT&T. You would think they would take back the cell phone. Only lose two accounts. Nope would rather lose five accounts. Bad business. The A71 phone is a very nice phone.

I've been with Boost for about 12 years, and it was the best thing going. Great service, great price, affordable phones. Now with the company takeover, I can't login to my account, my service keeps roaming everywhere I go now. I was looking at new phones, and anything that can accommodate my needs is now over 500 bucks. And calling customer service is a joke. They say they'll help, and tell you everything is good, but it's not. I haven't been able to get in my account for more than 6 months. I used to love this service and recommend it to all my friends and family, but not anymore. I'm shopping for a new service.

My hotspot data was close to running out and I needed it so I bought an extra five gigabytes or at least I thought I did, but when it didn't come on and I talked to customer service they said that it's only applicable to high speed data, despite the fact that their website says that's the five gigabytes can be applied to either high speed data or hotspot. After that lie, the customer service supervisor said I should upgrade to the $60 plan which has 30 GB of hotspot. And so I did. What did I receive for the extra money that I paid? Absolutely nothing. They never could get the hotspot on and though I was promised a refund, when I went to check its status no such thing had been applied for.

I've been a longtime Boost customer & I'm truly unhappy with the lack of data they provide with my service. I guess it's time to move on. I've been a good paying customer for 13 yrs, but find my internet lags and every month I'm told I've used all my data when I'm mostly using my cable wifi at home. Boost should take better care of the people who keep them in business!

I've had boost for over 2 years. I have a tower that I can see from my house. Since they were bought out by dish my service is horrible. I'm seriously going to drop them and go to someone else. Definitely not T mobile since I have neighbors that have the same problem. Don't get Boost

I've been waiting a month for my service to work. Agents won't help or fix the problem! I have talked to many agents some find my account and others say it doesn't exist, some put me on hold. The answer is wait 24 hours each time or pay more money to work ¿? The app and website it's messy.

First off the new app is non functional, it constantly buffers, when you finally get to log in it's in your face with trying to get you to earn coins and receive money off your bill.
Half the time you don't get the coins!
Or they just disappear.
I don't want to deal with all that hype to start with, just give me an easy to use app, boost most certainly has not done that.
Their unlimited data is a joke, you run out and required to buy more at 5-10 $ a pop. They discontinued the option to restart your plan if choose, so now you will definitely pay more!
Boost also took 65 $ without my permission, I am currently trying to get a refund, will see.
Customer service is useless, they don't know what's going on … the previous app worked great never a problem with it, I've been a boost customer for 8 years. I going straight to Verizon tomorrow!
Read the reviews before you ever consider boost.