Not easy! You have to go through too many automated prompts and keep hitting the zero when you find the right prompt that will connect you to a living being. Even then only during customer service business hours.
The representatives are all yes people that will not solve anything for you.
Easy, BUT communication is horrible. Almost 4 months and I am still waiting on a return label to send back a phone sent broken that was purchased on the Boost website.
You can get anyone on customer service it is if they don't transfer or hang up on you cause they don't want to do their job