Ken S.

Boost Mobile touts that they are a no contract pre-pay phone service but not the case. If you join with them they will lock your phone till you pay for 12 months of their service, or your phone will never work again anywhere.

We were a long time customer with two phone at Virgin mobile a division of Sprint. Boost mobile took over Virgin and we got transferred into their service. They emailed us and offered us new phones with $100 off on the iPhone 11. Went to a Boost store and was charged $1600 for two iPhone 11, and when I asked why they did not give me the discount offer, they said because I was not a "New Customer" since I was previously with Virgin. I received no receipt, contact nor any kind of paper work at the store and was informed it would be emailed to me. It was not, did not receive anything via email.
After two months of bad service and poor reception, call getting dropped and text not going through we decided to move to another service provider, but found out we could not since our phones were locked for twelve months, since now Boost considers us "new customer".
We are in the process of file Better Business complaints and FCC complaints and would like to join a class action suite if one is out there.
Take my advise and stay clear of this company. Boost mobile and Sprint, one of the same.

Ken Shaw
SR Computer Support

My order took 12 emails to complete and then arrived wrong with billing issues, and was a surprise when it arrived as I was told it was canceled.