Until recently I have had nothing but positive things to say about Boost Mobile. I enjoyed the customer service, the phone service they provided, and the ability to upgrade my phone for free each year. However, my most recent experience has left me wondering whether or not I want to continue being a Boost customer. I recently decided to upgrade to the iPhone 16 Pro Max. My troubles did not begin until my new phone was set to arrive, and I was informed that I would require someone to be home to sign for the order. Unfortunately, the item was shipped with UPS, and they were unable to provide a specific delivery time window for me, so when they tried to deliver, I was at work, as it was a weekday, during the day. I reached out to UPS to see what options there were, in terms of waving the requirement of a signature, or potentially me picking it up at the UPS store, and they informed me that the shipper (Boost Mobile) had placed restrictions on the shipment, so the delivery options could not be changed whatsoever. But they did tell me that the shipper (Boost) could call them, and waive the restriction, but I could not do anything on my end. I then decided to reach out directly to Boost, and was shocked when they told me that hey were unable to provide me with any option whatsoever. They could not even cancel my order, and allow me to have it shipped to UPS store for pickup. The only option they offered me, was that when UPS tried to deliver my item again, if I was unavailable, my product would be sent back, and I would get a refund. They offered me no option in terms of getting the item picked up from a UPS store, or potentially pickingup from a Boost Mobile store. I find it extremely shocking and inconvenient that there are literally no option other than me having to take an entire day off of work, so I can sit around and wait for UPS to arrive in order to receive my item. I have bought several high price items over the years, and I have never run into an issue like this. Typically there is always an option to either pick it up at a retail store, or pick it up at the shipper store, or even wave signature requirment, but none of this was an option to Boost Mobile. This experience has left a really bad taste in my mouth, due to the lack of their ability to help me whatsoever. Now I am tasked with the difficult choice to take the entire day off of work, simply so I can receive my new phone. And am questioning whether or not I want a customer with Boost. It is not realistic for companies to expect their sit at home all day, waiting for their orders to arrive. I understand these policies are enacted with the security of the customer in mind, but it is completely ridiculous that I did not even have the option to reschedule my package for a different day, or get any update on the timeframe my package is delivered, due to the restrictions placed on UPS by Boost. There is no security risk whatsoever involved in allowing me to reschedule my package be delivered for a different day.

I tried to order Boost Mobile unlimited Plan as a second line and they kept trying to send me a sim card - no I don't want a sim card sent I want to use the eSim feature. They do not have support but made sure to piss me off and make sure I will never come back by wasting my time with their stupid Waste Your Time bot because you don't matter. So any company stupid enough to needlessly waste my time with their piece of crap ridiculous bot can go F*&^ their self.

I really do not see what is so difficult that if you do not have support to at least just ask for a return email and let someone take 10 seconds to actually tell you what their issue is and be done with it.

Why do all of these stupid MORONS think that annoying potential customers and wasting their time, telling them basically that their time doesn't mater to you, with these DUMBASS F*&^Tard Chat bots is a good idea?

News Flash, it's not, it never was!
These Annoying Low Quality pieces of Garbage only show how shallow an under trained your wanna be web developer is for not explaining this to you and then building you a Grade D low quality site!

These things are a mockery and a sign of pure disrespect to your customers since they never let you actually ask your question, state your concern etc.

JUST PLAIN IDIOCRACY, Bad Business, it's just morons following other morons who have their heads shoved to far up their own butts and have IQ sizes lower than their shoe sizes. They fail to realize they should pay attention to making customers happy and providing a great user experience on their website instead of following Moron Trends created By Frankie F^*^Tard the drop out Loser or who ever comes up with this annoying counterproductive crap!

Endless time wasting run around that never lets you send your question through to some one to be answered, even answered at a later time.

Boostmobile has been scamming me (overcharge/ double charging me) since April. I was doubled in April 10th than May 10th in stead of them using the extra payment to credit for May, I was triple charged. I reached out to boost Mobile customer service who informed me that I needed to handle the refund with my bank. So that's what I did. My bank was able to refund one of the months & the other month fell off so they didn't have to do anything with that then on June the 10th same thing I went ahead and made my payment then on July 1st my services were suspended even though I had paid for the full month my services were not restored until July the 10th even though they also triple charged me again I made a payment on the 1st the 5th and also my auto pay pulled on the 10th. Now here we are July 25th and again I've been waiting for an important call all day and then I find out my phone has been suspended again 15 days after I made 3 payments. I called Boost CS & I had to sit on hold for an hour waiting for a supervisor who informed me that because of the refund / charge back from Mays extra payment that Boostmobile CS rep told me to handle with my bank That I shouldn't had my bank refund me I should have reached out to them. (which I did) and I told the supervisor this he said was told wrong (poor CS training on there part) now because there rep gave me wrong info I'm being punished basically I advs he could pull the call from May 10th he apologized but inorder to restore my service I had to make another payment which they said they're going to refund me but I'm not (smh doubtful) I still haven't received my refund from April and then my extra payments that are already on there from this month because they keep taking my money & turning off my services this is beyond ridiculous this is scamming at it's finest somebody needs to do something about that because obviously this is an ongoing issue with many customers. I am beyond stressed out I have heart problems and I don't need to be all upset over this ridiculous situation. They need to be forced to give me back my money that I paid but at this point I should have months and months of free payments because of the overcharge and I haven't been compensated for the the 10 days of paid for service they basically stole from me. Here is my payments but it won't show me months prior to May. (Hence the only screenshot.) I wish I could leave zero stars. Boost use to be a great company but man have they went down hill. SMDH I'm currently looking for another provider.

First, if you want to port your number AWAY from Boost, don't tell them you're canceling. Tell them your employer requires you to use another carrier for your employer's phone with your number, and you are getting another number with boost for the original phone.

If you use Boost Mobile, you're out of your mind. T-Mobile & others have prepaid service that's cheaper for more High Speed Data. Go somewhere else other than Boost. Anywhere! (Unless I'm mistaken, last year when I was in Montevideo Uruguay, if I read the agreement correctly, I could get better, cheaper service from Antel in Uruguay than I've gotten from Boost.) IMHO, everything everyone at Boost Mobile customer service says is a lie. Also, it's not unusual to have to wait 90 minutes on hold to get a Boost agent on the line. I've spent at least 6 hours on the phone this month trying to resolve problems. I've been told at least twice that a credit was forthcoming. Never got them. The final stage where I'm at today, I want to cancel my cell service account for a dedicated WiFi Hotspot. But first I wanted to remove my auto payment because, IMHO, they have lied to me about this before. But I can't do it on line because to access my account, the site says they have to send me a verification code. Except there's no way to receive a text message at a dedicated WiFi hotspot. So I called them. First one agent says my account does not have Auto Pay. I checked my bank statement. Auto pay was made 4 days ago. I called again. This guy says he can't remove Auto Pay and they can't cancel the service in less than 60 days. My experience with these liars tells me that what they're trying to do is just get me to not notice I'm getting charged for another 2 months. (BTW, my bank tells me that the only way to stop an Auto Pay is to cancel my credit card & open a new account.) Finally, after telling this guy about all the lies I've heard, he swears he has removed Auto Pay and they will try to cancel my account within 48 hours. So I'm going to call my bank, cancel my credit card & get a new card. Then I'm going to check in 48 hours to see if my account has been canceled. If not, I'm going to go downtown, find a homeless person, and give them a WiFi Hotspot that will give them & all their friends free data for the rest of the month.

Long story condensed for respect of your time:

I purchased a phone on the Boost mobile website thru a promotional email sent to me by the company AND while signed into my account on April 29th, 2023. [Saturday] The total for phone and overnight service was $333.83.
Tuesday afternoon, after the phone didn't arrive, I called to find out the tracking number and what the delay was. So, I began my nightmare with Boost customer service. I was told the order never finalized because the charge didn't go thru. Looking at my banking info, I verified the charge DID go thru, and the order confirmation email supported that fact. I was told to give it a day and assured that the tracking number would come in the email that night.
Nope. Called Wednesday, same crap. No email, no tracking number. Thursday, i was told the order was canceled by Boost, no explanation, refund coming soon with an email. Nope. Called Friday, told the phone in fact had been sent, BUT was sent back to them, my information (address, etc) must have been entered incorrectly by me. Checked AGAIN, nope. Told to call UPS so they could figure out the problem. Not doing that, it's not a UPS problem, plus a phone was never sent, or I would have received a tracking number email, right? According to Boost, nope- even though that's what they told me. I wait a few days to see if the refund shows up - well, no, it hasn't. I call again, and again, and again... more excuses and reasons why my money hasn't shown up and never a clear reason why they screwed up my order. Supervisors are just as inept, over 9 hours of my life so far on hold, waiting for a rep, and then waiting some more and STILL waiting on my refund. It is May 26th, 2023. I had to go into a Boost store last week to purchase a phone, ( needed a phone- whole reason for the purchase) I was still charged activation fees, and by the way, the store CANNOT help with ANYTHING you purchase or do to your account online. Absolutely nothing.
When I called two days ago inquiring why my refund hasn't arrived, I was informed they are doing an investigation on this situation and because THEY are investigating themselves I may have to wait ANOTHER 7 days for the refund. I'm beyond upset, I've been with this company for many years, and NEVER have I experienced this level of stupidity with ANY businesses I have dealt with. Not one single company has EVER jerked me around like this about refunding my money when they have failed to honor a purchase. I also haven't purchased anything online with Boost before, and I won't ever again. I'm taking my business to ATT, and if you are smart, you will take your business somewhere else as well. If you are reading this review to see if you want to deal with Boost- do not do it! Buyer Beware, and if you go with Boost anyway - well... you were warned. At this point, I do not ever expect to see my refund, but they sure as he'll won't see another dollar from me. Reporting also to the BBB, Attorney General, and anyone else who will listen and attempt to resolve this, and yes, I sure reported it to my bank as a dispute. This has been a nightmare, and I do NOT appreciate the way Boost Mobile has jerked me around. I haven't even mentioned the nightmare in buying that phone at the store and how I have two accounts now - one in legacy and one in the "new" system and how it now takes them 55 minutes to even FIND my account information?

I paid my bill of $80 I was not aware of my daughter who had a line on my bill phone was cut off but I already paid the bill so I called them immediately and said phone was no longer in service so I asked them to refund me my $30 back cuz my bill is only $50 they gave me a ticket number of cancellation for the phone and gave me a ticket number for the $30 refund I made the payment on May 1st May 9th I called back to see where my refund was at they put me on hold ask me to supervisor they told me they would read for me my money back then they told me I have to go into the store which Boost Mobile stores are like Mama and pop shops they open one minute and close the next minute I've been with boots for over 20 years pay my bill every month and now they try to rob me for $30 I do not have I am a disabled woman unable to walk as much as I want blind and on a fixed income I do not have $30 to be giving away to anyone and now they making me run around for $30 of my own money I just got off the phone with Boost only for them to keep telling me they going to keep writing these tickets and then when I called them again then say old they say you don't get a refund my phone bill is not $80 it's $50 so why am I not able to get a refund of my old $30 so you just keep $30 I don't have and Boost Mobile is stealing from their customer they refuse to put you on the phone with a supervisor I want my $30 back from boost or credit it to my account because I refuse to lose $30 of my money stop robbing your customers Boost Mobile and the only reason why I'm giving them one star and I wish I didn't have to but it's a requirement cuz they don't deserve no stars

The Palatka Florida Boost store screwed me hard with ACP PROGRAM. Devon the manager, did something shady by telling Sam to change something on the screen she was porting my number and promotional phone. She did as he said, lost everything of mine, especially my number I've had for years, and their reaction was, it's all gone and number gone forever. Sam had to start over with my application and conviently for them, they charged me 20.00 a month and not the free plan. They wanted 90.00 upfront too. Gave me a crappy phone that doesn't have contact less pay and I have to carry 2 phones now. The stress of changing my number for everything in my life for years, has been difficult. And now I'm paying 50.00 a month I wasn't prior to Boost from moving ACP Away from my internet and the 20.00 Boost takes from Devin's shady change to my application. He tells me to come back after 3 payments and he can fix it so I don't have any payments. I go back April 1, and he is "clueless" about all this. He tells me there isn't any free plan he's aware of on ACP, YET, theirs a giant poster with it saying just that. He also said "technology" can mess up. That's not true in my case. Technology was messed up by his human voice of direction to Sam telling her something that completely wiped my info from screen. He calls someone to inquire, she gives me a reference number, says up to 72 hours before hearing back, and never heard anything. Call ACP directly who can't find the reference number. I*******063 Called Boost Customer service 3 times, Noone finds it. Acp themselves can't find it. And I'm just pissed as hell and feeling so violated by this whole Boost situation. It seems a commission is the motive to take advantage of ACP applicants coming to Boost. I trusted in them and all I got was, losing my original number forever, money taken every month and a crappy phone to keep my old was with Boost from the time it started until 2014 when I got sick,couldn't work and afford it anymore. I always was treated great, with respect, and valued as a customer. This is a whole new Boost and not at all the same. My Boost elayed apps don't work on this crappy phone phone, everything I restart phone, my default apps revert to the setup ones, and worst Samsung phone I've had. And I'm a Samsung loyal owner. All I want is, no monthly payment, refunded the payments I was conned into paying and the right Samsung phone promised, and taken away from Devins shady move. I have made myself accept my ported number is gone but,it still bothers me how it all happened. I don't want to file a complaint to ACP AND Fcc,but, will if all this isn't made right in next few days.
I went to store again today. Martiza, was awesome. I told her my situation and what I was signed up with ACP. She made a call and explained things. This is fir st time anyone has told me to follow up within 72 hours. She had to escalate my case AGAIN, 5th time since April. My bill was due May 4th and service turned off. Noone should pay from Boosts employee actions. I told the girl in phone that and asked for a credit to get service on. I was refused while my case is being processed. That's unacceptable and just wrong. I wouldn't accept that, she had the ability to get my service back on, but girl on phone adamtly refused. I got upset and huge let down. Martiza, the store clerk, felt so bad she wanted to make my payment herself. ONLY PERSON OUT THE 12 I'VE SPOKEN WITH, THAT ACTUALLY cared about my situation and wanted to take from herself, to make my very wronged situation, right by Boost mobile. What a real great employee she and should be valued as such. I couldn't allow her to pay whole amount so, I split it with her. I still have to wait tho, for my plan change.
I found 2 emails I saved from my sign up. The first says I WAS ENROLLED IN FREE Plan and ported number setup completed. 2nd one says 20.00 monthly was an ADD ON and phone number changed. This proves Devon lied and deceived myself and ACP program. My number wasn't lost forever and it appears, this was a shady move to earn commission. Why did he tell me after 3 payments he can get the 0 a month plan for me? Then he conviently forgot who I am and my ACP SIGHN UP?
ALL OF this has caused so much stress, and anxiety in me, unnecessarily. It needs to be made right ASAP

I wanna start with saying I do like their service, it's a great price and they don't price gouge. But sometimes things go wrong with mobile services, and every time anything has gone wrong, I've (very politely) reached out to Boost Customer Service to ask for a solution. Normally they'll start with something like "Okay, I am pulling up your account so that I can look for solutions to your problem that can be solved by my looking into your account, so I would just like to confirm that you need a solution to your problem with your account so that I can start looking for solutions and by pulling up your account I should be able to see the problem and look for the solution to the problem with your account to further the progress of finding solutions." Every sentence is just "filler" - I got stuck in a call like this with an agent for 40 minutes where he was just BS'ing and filling time. The issue was, I have two phones (one for me and one for my daughter) on a single plan, and I got a text message saying I had gone over on my data. I needed to know if it was my phone that went over, or my daughter's so we could adjust how she uses data. For 40 minutes I explained this again and again and each time the solution was to put me on hold, come back, and tell me that he was looking for a solution. I asked if he had my account pulled up and could simply check data usage - he wouldn't answer. Just kept saying things like, "I understand that you want to know which line used the data, and I understand that you would like a solution in knowing how the data was spent" And I kept saying No, I just want to know which phone went over for data usage. He kept putting me on hold. Would come back and say he was still looking into it. 40 minutes later he says "You can look in the app and see your data usage" I said I know this, but it doesn't show which line. It just shows all data as one line. He then said that I could use that to determine how much data was used. Right, I know that. I can see how much data was used. I needed to know, again, which phone used the data. I know when I was with Verizon they'd simply tell me in less than a minute. He said "There is data being used by both phones and the data from your daughters phone is part of your plan." At the end I asked, "You can't actually see my account data usage on your end, can you? Nowhere in my account is there a screen that shows data usage for both lines? It's not on a screen in front of you?" and he said, "No. But I am very happy to help you and I do understand that you would like a solution to..." and I said "Why couldn't you just tell me that 40 minutes ago?" I called again today with a new issue, but knew full well that Boost CS wasn't going to be able to help me but I had the time so I figured I'd try. My daughter's line is not receiving text messages today. Her messages are sending, but none are being received. I called and was transferred a few times, waiting to get to someone who would tell. Me that they can't help. Sure enough, the same issue as before. Just beating around the bush for 10 minutes saying that they are here to help in about 400 different ways. The same sentence repeated in different orders so it seems like they're having an actual conversation with the customer. The last person I was transferred to said "She would be happy to help me with the issue and will be solving my issue today and is here to help me find a solution to my problem." lol okay - so I give her my information and tell her "I told the last person I was speaking with that I do not have my daughter's phone on me to troubleshoot, and he said you would be able to see what the issue is and fix it anyway." The girl said, "I'm so sorry about that you've had problems with the service. I'll be happy to help you troubleshoot without the phone. Can you look at her phone and tell me..." and I said "I don't have her phone on me" and she said "Oh I'm so sorry that you don't have her phone on you (why would you be sorry about that?), i can help you troubleshoot this without the phone and we can find a solution to your problem. I'm going to give you some steps to take once you have her phone" I'm like "Since I don't have her phone on me, can you just email me the steps?" She says "No. We do not have access to emailing you" WTF lol okay. And I said "I can just tell you my email address now, or you can look at it if my account is pulled up on your screen, and simply write me the steps to use later when I do have my daughter's phone" and she started the long winded "I'm so sorry that we cannot email you but we can solve the problem of your issue if you have her phone on you and any further issues that we can solve we will solve so that you are happy with your service." So yeah. Never solved anything, just spoke in circles and nonsense sentences about how they were there to help people. I've never had a phone call that ended with "Oh, that's exactly what I needed!" but instead they will keep you on the line to tell you how much they love solving problems for hours if you let them lmao if they like it so much, you'd think they'd know how to solve one by now.

I logged into my account and ordered a phone from their website. I called to activate it and they said sorry, this is a black sim card phone and you have a white sim card. You cannot use this phone. I said say what now?! Never heard of this. I said why did you sell it to me then? I said no where on the description does it say that this phone only takes a certain color SIM nor does it say when I log in what color I have! THIS IS ABSURDITY AT ITS FINEST! I said can you send me a new SIM? They said NO, a new SIM would mean I would have to get a different number and a different Boost account. Um. Ok. So I asked to return it. Here's where is got hairy. So, as every other reviewer states, the customer service reps are poor English speakers who seem to know nothing about your issue and don't want to actually help you. It is a legit scam. I got put on hold many times for just the creation of a return ticket. Then was told after ONE HOUR ON THE PHONE WITH THE SAME PERSON that I should call back later because he couldn't create a ticket. I said nope, connect me to your manager. Only then did I get someone with a brain who seemed as confused as I was why the phone was sold to me and but...before he can create a ticket...the call MYSTERIOUSLY dropped! The phone lines to the phone company aren't secure?! That should be reason enough for you to run. Or did he hang up on me on purpose? I call back and another manager finally gets my call and she creates the ticket, reads it to me, and call drops again. I had even asked her can you call me back if you drop it again and she said NO WE CANNOT DO THAT. LMAO! Why? No good reason. I then call a third time and it took one agent 30 mins more just to confirm my ticket number and email and info for the return. Now, he said I will get an email in 24 hours with my return label etc. But then he recanted and said 24-72 hours. I am only 42 hours in but no sign of it yet. Been a customer for about three years, from when they bought Virgin Mobile. That's when they really became crappy. This company sucks. Do not. Do not. I only spent $100 on the phone. Thank God. I spent 2.5 hours on the phone and I don't think the return will happen. I just wish I could do something with the phone but I think I have to recycle it. What a Shame. Will update review if they actually allow me to return it AND refund all my money. BTW they said white sim card is for TMobile customers and Black sim card is for AT&T. So why does Boost care if I have Boost? Also I know for a fact you can ask to change your number online or at least when it was Virgin you could. It doesn't require a new sim. Lies.

SCAMMERS! Don't even mess with these lying thieves. You'll see the photo below is the same one that's on there homepage of their website. It's a lie. It says that you get unlimited talk text to data for new customers. You get unlimited talk and text and then they give you 5 gigabytes. In my case after 5 days they completely cut off your service for no reason and refuse to give you your money back. They pulled a bait and switch on the sign up plan. Then the next thing they did is after 5 days of my phone working just fine and having service at 7:00 p.m. last night the phone worked perfectly fine just as it had been for 5 days. At 7:15 it stopped working. No internet and no calls. Forget getting any help from their customer service people because they're either stupid or they are liars. They tried to tell me first that my phone was incompatible. It's been compatible for 5 days. It was compatible at 7:00 p.m. and then incompatible at 7:15 p.m.? What a ridiculously asinine lie to tell. That doesn't even make sense Then they asked for the numbers on my telephone, the numbers to see if the phone is compatible, and they told me they're not the same as the numbers on my account. That is not my fault. I have nothing to do with how they enter information on their computers. It is exactly the same phone as when I called to see if my phone was compatible and their customer service representative told me that it was compatible. It is exactly the same phone I have been using for 5 days. Those numbers do not change. That's a ridiculously asinine lie for them to try to tell. Of course my phone is still compatible. Then they told me that the SIM card was not compatible with my device and they sent me the wrong SIM card. The SIM card that had been working fine for 5 days. The very same SIM card that worked at 7:00 p.m. and the very same SIM card that didn't work at 7:15 p.m. once again that's a ridiculously asinine lie that doesn't even make sense. Now, they won't give me my money back. I paid the bill in advance for next month and now they won't give me my money back. Do not deal with these people. They will not help you. They'll tell you all those stupid things that they told me to try to hold you off from getting your money back. None of those things make sense in regards to troubleshooting why my service suddenly will not work. And they bait and switch on your plan too that's a big one. Don't mess with these people. You won't won't get anywhere with them after they bait and switch you on the plan, take your money refused to give it back and give you stupid reasons that make absolutely no sense and are complete and total obvious lies when they shut your service off for absolutely no reason. And you can't get any help forget it you're not going to find anyone in this company who can help you. 10 chats and multiple phone calls after waiting on hold forever every single time. And you'll get the same lies in the same stupid excuses that will solve nothing. They're all scam. I'm filing with the attorney general in my state. The consequences for scamming the elderly and the disabled as well as veterans in my state are more severe. Bait and switch is illegal. It's illegal to sign somebody up for a service cut them off for absolutely no reason, refuse to fix the problem give them bull$#*! lies for what the problems are and then still refuse to fix the problem provide them service or return their money. I'm contacting the Attorney General in my state. In my state scamming the elderly disabled and veterans makes the consequences far more severe. There's a special statue just for people who are happy to scam those people. I am elderly, disabled, Homebound and very ill. These people have had absolutely no problem leaving me without cell service and plan nothing but games with me.