Boost Mobile

Well I've used boost mobile for the past 8 years… I moved to a new place to live in September 2022. This is shortly after they switched to T mobile towers. There was no service at my new place… I was currently paying on an I phone with my boost mobile plan as well. I was halfway done with the payments. I wanted to bundle my phone service with my cable company spectrum, at least for better service at the new home. So I called boost and ask them could I take my phone with me. They said yes ok that I would have to pay out my iPhone balance witch was $315 dollars. So I go into our savings for the money( at very least for better phone service) and I pay the phone out for a total of about $650 for the iPhone. So I go into Spectrum store expecting my phone that I completely paid for to be unlocked and ready to move with me to whatever phone company of my choice which is spectrum. (At least for better service) which is my phone and my choice either way). Spectrum tells me that my phone is still locked. I called boost mobile and tell them that my phone is paid for but you have not unlocked it. I can tell right away that the lady was waiting on my call as if there were notes on my account already of my intentions. Because she was immediately saying hold on let me check to see if you eligible to be unlocked. I told her that when I called the other day they said to just pay the phone out to be unlocked. She kept talking over me saying "let me see if your eligible" I say " why wouldn't I be"? I bought the phone. She was rude and it sounded like she was playing a joke on me by saying hold on let me get a manager to help you. Sounds like she was laughing at me. I'd wait while the music played for 5 min and she'd get back on the phone saying please wait in a sarcastic tone as if it was funny. This went on for about 25 minutes. I'm humiliated in the spectrum store of about 20 people waiting in line. I had just paid that money to boost mobile thinking that my phone would be unlocked and I could switch to spectrum to bundle and have service at my home and boost just took my money and laughed and I seriously couldn't use them anymore. So this is awful. Be careful if you're buying a phone from them because they switched up on me real fast by coming up or telling me after I made the full payment that I had to wait a year before I could take my phone away from their service.

Unlimited data means unlimited data not capped at 35.2g should be illegal. 2 weeks out of the month

The worst company I ever dealt with, bar none. I had 2 phones with another carrier that I needed to move somewhere else so I made the terrible decision of using Boost Mobile.

It took about 3 days to get my phones working again after they screwed them up, and the second one never worked right. They put the wrong kind of SIM card in it and it's a known issue that this phone (Alcatel 4052R) can lose all access to contacts if a 5G card is put in instead of 4G. Went back to the store (6th time - having spent maybe 5 hours there and driven 240 miles total). They said that is the only card they have and insisted it is working (tried to sell me another for $10). I finally said OK it might be working cause I can text and call but it caused other problems. They were useless and offered no help.

During this several day abortion I must have been on the phone over 5 hours and just as long on chat. Good luck trying to get a human on the line and then if you do they will pass you around and most of them don't seem to care at all.

I have already (as soon as I could) switched to ATT who has done great, but even trying to move my numbers to ATT Boost held up the porting of one number so that the ATT employee was on hold with them for an hour or longer, having to call them several times.

After my first phone was finally working I went to the website and logged in. I felt things would be OK so I signed up for auto-pay. Later when things just kept getting worse I logged in to turn off auto-pay and guess what? You can turn it on but you can't turn it off. THEY have to turn it off for you. I wonder if this is even legal.

I paid them over $100 for less than a week of service with all their fees (it was a $15 a month prepaid plan). Since have filed a complaint with the FCC, BBB and elsewhere and I want my money back.

The store personnel seem untrained and most don't seem to care a bit. During one visit there talking to their rep trying to get things right I suggested I might even picket out front and someone else waiting in line behind me said "I'll be right there with you"...

PLEASE at least check reviews before losing your money and phone service with this place that should not exist. Phones are important to most people, sometimes it's even life or death.
If you've had issues with them PLEASE submit a complaint to the FCC, it's the only way to stop this! Only takes a minute to do.

Never again under any circumstances will I do business with Boost Mobile or their stores in Salisbury, MD

Aldus Huxley would be a little smug and very disturbed over the newspeak dystopian world Boost Mobile has created. The account number you need does not exist. The generated number you need to port your phone number is a short lived computer generated code for one time use to flee their system. As of 10-1-21 you have to keep asking the chat person to give you your account number, takes 20 to 30 times till a sign in box appears. Click sign in box to go to a page that you supply your phone number, actual account number, and pin number. This generates a 6 digit number, NOT faux account number. This 6 digit number is used to generate the fake account number that is suppose to get your phone number ported. Boost gives you info backward so it is not useful. I abused the no service personnel, yelling and saying they where lying and telling them I would keep it up till I received the fake account number I needed. This took over 2 years. They offered a lower rate over 2 years ago to install an upgraded sim, Boost lied, no lower rate. I tried porting to Track phone, tried to for days, did not figure out there convoluted system. Then I tried to port to Tello, could not penetrate the system built not to be penetrated. Boost stole over $1000 in this way. The current convoluted system will be changed to make it harder to penetrate the system. I also created great anxiety in the Boost staff so they would want me out of Boost, so Boost will probably try to insulate the staff. If you are not using boost do not use them unless you are willing to walk away from the phone number you use with them. If you are trying to port away from Boost, My next step would have been to contact my US Rep and Senator. I am in a progressive state and they have good constituent services. That will not work in states where the citizen has no real recourse. If you want to use my advise on creating anxiety in the Boost personnel so they want you gone, have the company gaining your business call Boost on a 3 way call. The other phone companies get right into the Boost system and you will compress the time line and reduce your wait time. This also works to put constant irritation in the Boost people so they will want you out of Boost. Welcome to Brave New World, as Huxley predicted. The site asks me to tell you who I am. I was an electronic repairman in the service. I have an undergraduate accounting degree and MBA, Practiced for 18 years. Have done thousands of tax returns and compliance information. I taught myself 7 trades to operate my print shop for over 2 decades. I currently operate a very slow, pandemic economy, antique store. My proof of purchase are credit card entries that I do not know how to get a picture of into this computer. I do not use a computer for antique store, thus those skills have deteriorated since the print shop has been closed

B

Barely ever see two bars. I can't access websites or even the Boost app!Ready for a new provider!

Fui a la tienda de Boost mobile que esta en la Calle de Florida de Hemet, Ca y me vendieron un chip, que supuestamente me lo activaron, sali de la tienda porque la persona que me atendio, me dijo que a veces tardaba, pero que en una hora estaria listo, paso la hora y tuve que regresar a la tienda y me dijo que no se podia activar porque el telefono que lleve tal vez estaba bloqueado. Le dije que preferia cancear y me contesto que no habia "refund", le pregunte que en donde estaba el letrero que lo indicara y me dijo que en su sistema...jajaja acaso soy tonta y no pude al menos imaginar que en su sistema decia eso?...Aparte de grosero es estupido. Yo creo que estan acostumbrados a enganar, Quiero cancelar y no encuentro en los telefonos que marca, la opcion para hacerlo. Ya basta de abuso.

Pagas a tiempo la mensualidad del servicio de tu compañia telefonica,al dia siguiente se pone superlento el sistema data,,porqueria de compañia boost mobile,,vayan y chinguen a su puta madre.

Compras las tarjetas de prepago,y si no canjea pierdes el dinero y no les importa nada y no es ilimitado

Yo pago 60 dolares de mi plan y a los 35 GB empieza a ponerse super lento mi Internet mala cobertura