Boost Mobile

It says connection but isn't poor customer service I kept given money and my hot spot still will not come on

This is by far the worst pay-as-you-go cell service I have ever had. Terrible. Virgin Mobile was much better.

Poor reception, very poor, and poor English speaking reps, send me to technical support where of course the call gets droped.

The first thing that is annoying about boost is that many of the stores are not open during the hours stated, you can't call them to check reliably, and the central customer service line doesn't know. So if you need to go into a store you have to drive around until you find one that is actually open when it says it is. This can take a couple hours.

I recently bought a new phone used, and, after getting the sim and activation realized it needed repair. To get a functional sim for my old phone and activate it would cost $55 total on top of the $55 I just spent for the sim and activation on my new phone. Then, when I get the repaired new phone back, another $55, for a total of $165.

For someone who just needed their phone repaired, and got a loaner phone like I did, you're in for an additional $110 on sims and activation just because your phone needed to be sent out for repair.

I know it's just the sprint network (which boost still uses) that makes people activate a new sim for every phone, but it's an expensive "feature" and the charges seem extremely excessive.

Make sure you know and write down your account number somewhere secure at the beginning of your relationship with Boost. If you don't have an active sim in your phone you can't get your account number (It's not on the website in your account portal ANYWHERE). Telephone support says to go to a store, store says to call telephone support, another store says you have to go to the original store you purchased service at (which is never open) you get stuck in a loop. No-one wants to give you your account number.

I will miss the inexpensive boost hotspot. I will not miss the poor voice quality and not getting my voicemail messages until 24-48 hours later. Fingers crossed they eventually port my phone number to my new service because it's been 36 hours and Boost seems to be dragging their heels on that, too.

Overall I would say it's worth paying an extra $10-$15 (or more) for another pre-paid plan with the hot spot added on in order to avoid the frustration of dealing with Boost, and, if you need to temporarily switch phones- boost is sure gonna sock it to you with the fees for sim cards and activations!

EXTREMELY poor customer service every time I've had to deal with them, which is almost every month unfortunately. I have the $35 plan. This low cost is the ONLY reason I have stayed as long as I have. Last month I had used all my data so I purchased a ONE TIME $5 data pack add on for an additional 1GB of data. My monthly payment was due yesterday 7/17/23. I logged in and paid my $35 like every other month. However, it showed I owed an add'l $5 for this month. I reached out to a rep via chat yesterday and questioned this. She stated I had purchased a RECURRING $5 data add on. This is not true. I have email confirmations showing the $5 add on was a ONE TIME purchase. The rep apologized and told me that would "reset" at midnight last night and the $5 charge would "fall off". Did that happen? Of course not! Lol. Today I receive a text that my account has been suspended due to non-payment. What a joke! I have back to back texts from Boost saying "Thank you for your payment! " then a text showing "Action needed! We're here to help get your bill paid and restore your account." Make it make sense! I then reached out via chat again today and asked why this was not corrected at midnight like I was told it would be. Started chat at 9am and just finished at 11:10am. I was given no explanation why this happened. My account has been restored which is ultimately what needed to happen. But I should not have had to spend hours of my time with customer service due to some "glitch" on their end! My account still shows I owe $40 for next month too even tho I'm enrolled in the $35 plan. The supervisor tells me this will "fall off" before my next payment is due. We'll see if that actually happens this time.

I've been with Boost since January 2020, when they took over Virgin Mobile (which I was with since December 2012). I've been pretty satisfied up until the changes made November 2022.

First, they decided to shift my account to a new website, which I didn't find out until I was trying to pay my bill, and I had trouble getting it set up.

Then I find out that my due date is now technically the day before it's due, because they shut you off the day-of if you haven't paid (no longer giving you the courtesy of waiting until end of day, just first thing in the morning) so that's false advertising. Which I could ignore, since I can live without my phone for a day or two, except...

Now I find out that I'm locked into autopay... which defeats the entire purpose of having a no-contract phone. Because sometimes I need an extra day or two for my paycheck to hit before I can pay my bill.

This means I'm about to get hit with an overdraft because I get paid the day after my next due date, and won't have the money in my account.

There is no option to disable autopay or remove your payment type to prevent autopay.

Yet another irritating development is their attempts at forcing me to download a $#*!ty voicemail transcription app that has 1.9 stars in the app store with numerous complaints of it messing up voicemail services. I have no need for this app. I don't want the app. Yet I can't dismiss the download prompts, or properly access my voicemails now because they're still trying to force it on me.

Finally, despite the fact that I was receiving emails previously, my email is now listed as [my phone number]@noemailsboostmobile.com and there's no way to update or add an email.

As soon as I have the money saved up, I'm jumping ship and switching to another provider. I've been a loyal customer for years, but I've had enough of Boost and their poor choices these last few months.

Here was my customer service experience reply to Boost Mobile:

I bought a renewed iPhone 8 online that arrived defective and they did everything they could not to replace the defective phone with another one. I Went through there likewize phone insurance program and they denied my claim when the phone was bought on 9/26/21. I Was told on 10/4/21 that was a mistake, but never got a replacement after spending my money on the phone that Imy wife need for work. Because of this incompetence I had to go to another company to get a working phone thus losing money on a trade in when the simple fix could have been to overnight another phone to a local store near me. I take the defective phone to that store to switch it out. Problem fixed and you guys can resolve the issue thus retaining business of a long time customer. No one from customer service associates to supervisors can think outside the box. I took 10 hours or more of my time waiting on hold and hang ups to speak to associates and supervisors to get a properly working phone only to be told that corporate will need to review the claim for a replacement phone. As of 10/11/22 nothing had been approved and the phone was bought online on 9/26/21. Also if I was told that if I wanted to return the phone for a refund, I would have to pay the cost for shipping and handling back to Boost Mobile even though you guys shipped me a defective renewed I phone 8. The customer service departments, on both sides, need a complete overhaul as this is worst experience after a purchase I have ever had. I will file complaints with consumer advocate agencies and every chance I get I will tell my friends, family and associates to avoid Boost Mobile, and will continue to share the experience I had with your company. Because of this I transferred my 4 lines of business to another company that completely know how customer service is done.
Boost Mobile sucks!

As soon as my month is up, I'm divorcing you boost mobile! What's up with that voicemail obligated app request?!

Boost mobile and the people that work for them have been saying "5G is here!" for quite some time. I have not seen 5G on my toolbar yet. Since I replaced my sim card for the free"5G" card, my phone is running slower, many more ads pop up, probably the only reason for the sim card switch.
I requested the new card three times before I finally received it. I went to three different stores and asked for the new card they tried to charge from $12 to $37 for the swap and I was asked to show them the ad on the Boost site, I walked out.
It was almost a month before I could use the service. I bought the phone and was told to call customer service to activate the the phone after two hours of troubleshooting, the attendant sent me home to call customer service, two days later I took the phone back to the store, still with no service, I left the phone there and five days later, still no service but sent home to fend for myself again. A competent friend was able to complete the activation. I was given true unlimited data service at $40 a month for life but with the new 5G service the lifetime agreement was not in my file and either I pay $50/mo with a cap on data or my service would be terminated. I asked to speak with a supervisor, I did not get to speak with anyone, I was put on hold and left. Anyone had that happen? It's only my opinion that Boost management has instructed and trained the reps to fend off anticipated problems with loyal customers. I don't care to go into any more of the many complaints I have with Boost. I don't care to associate or do business with liars. 1.3 star customer rating tells the truth about Boost management values. It's only my opinion, the lone customer.
The joke is on you Boost, I'm leaving.

I haven't changed services for over a decade and had a perfectly fine working phone, but during whatever merger they're going through, they made me get a new SIM card. For some reason, they wouldn't just send me one. Chat said my phone was still compatible at least, which is the only reason I decided to stay with the company. I went to the store, because their online chat wouldn't just send me a card. The guy in the store told me I wouldn't be charged for the SIM, but when he tried to insert it, he said the phone wasn't compatible.

For some dumb reason, I didn't just find a new service then. Like a fool, I ordered a new phone. So I went to another store to get a new SIM, which was completely empty by the way, and they said I would be charged $25 for PUTTING A LITTLE CARD INTO A SLOT AND BECAUSE I WENT TO A PHYSICAL EMPTY STORE. I was livid. I was late for something and seeing red, so they got me for another $25.

So now I'm out nearly a grand, and I'm struck with this company until I can find a company willing to go through the trouble of unlocking my new phone, or until this one breaks. You got me, Boost. I hope you enjoy what's left of your miserable existence. Because if you keep scamming your long-time customers, it won't be long.

I love boost mobile on the Blvd in the old Levines building. The manager Shane is the best and helped me tremendously with what i needed

I brought a new phone March 30,2023, I paid my bill April 1st 2023, it's been 41 days still no service, they give you the runaround, they won't let you speak to anyone higher up, they lie telling you that you'll have service and still no service, they fake what they said they have in place just to get you off the phone, the next person you get claim to understand but just does the same thing, bottom line go elsewhere for phone service because boost Mobile is trash. 4 different times I was told I was going be given a refund on May 8th then May 12th cancelled, after that May 17th /I put in twice both lied about refund and again on the 25th of May, they also lied twice saying they sent refund, I believe the people who now run boost are scammers, a boost Mobile store owner told me this been going on for months now and a lot of people having the same issue. I forget I was on phone nearly 2 hours waiting on supervisor and the girl I was speaking to told me my supervisor told me to hang up now, if that doesn't say $#*!ty service I don't know what does

My resent experience with Boost customers service was horrible. They all foreign one blatantly lied to me and say I couldn't speak to a supervisor they have to same tool he has. I had to ask you this line is record for training purposes. Anyway here is a little of the back story. On 4/9 I changed my phone bill online to a cheaper plan. When I did it the plan changed but the autopay payment for the old plan was still due. The next day boost tap my debit call for the auto payment it declined. So later around 2:30 ish I go to a local Boost store. I explain my situation to the nice lady. She says she see what I did but don't understand why it's saying the old payment. I was told to pay the new plan and wait for the to expire that night. So I did by 3:30 my service was suspended. I called customer support and went back to the store. The nice lady was busy help customers so I wait. While waiting I'm speaking with a foreign customer support representative. She says their system went down because of an update. She couldn't access my account call back in a hour. The nice lady system went down a few minutes after while helping customer. So I wait an hour, just to be told to same thing. Now I'm frustrated I call back there system seem to be working the rep seen and told me everything thing I did with my account. It just didn't update because to system was still up dating. So with a sigh of relief think everything will be fine in the morning. The next morning comes and my service still suspended now I'm frantically calling. This is when I was lied to wasn't supportive at all. After talking to so many foreign customer support representatives from boost for hours the store finally opened. I had to pay the remainder of the old plan to start new plan. But I got the new plan coverage. Basically Boost got me for my money I'm switching next month. The bad part about all this is I've been with Boost for 10 years plus. I alway recommend people to Boost bragging about my services I just recommended a friend last week to Boost. Now they trash after all these years and great service.

In every way, Boost mobile is as bad as it could possibly be. From phone service to customer service, even if it were free it wouldn't be worth it

Boost has gone to the $#*! worse service ever since they changed carriers don't buy a phone youll regret it

Can't text internatiinal message blocking is active. Might as well call it dish now not boost mobile