Boost Mobile

I was cut off permanently for a number boost says I was calling but not once provided the number that was in question then they sent me another message telling me my phone bill wasn't paid when it's on my bank statement and a customer service rep at the 800 number could see my bill was paid I called a 385 area code number which is in Utah salt lake city but no one I mean no picked up the phone and explained nothing to me customer service everytime I called and explained the text messages I was receiving every rep could not see in the system what I was speaking about so how and why would I believe any of this was true if customer service couldn't explain or could provide any information it was always I don't see what u are talking about then to cut me permanently and refuse to return my money back for a bill I just paid on the 4 th of June it's due date is wrong boost needs to be investigated by the government and what they are doing to their customers and I will file a claim dish been a boost customer for 20 years unbelievable then when I go into the store and explain to a boost rep what just happened I explain the only long distance number I every called was my prayer line number which is a Utah salt lake city number area code 385 the rep tells me you are the 12 customer who came in the week that got cut off for calling a prayer service unbelievable if being Gods child and worshipping my father is a problem for boost mobile who is now own by dish network then I will no longer want to give you my money

This is a fraud with insurance! This is a scam I've been paying insurance for 3 years every month, I finally broken my phone. I need a replacement and they're refuse to help me! The gentleman was insisting that I give him a specific date when I broke the phone I couldn't remember! So I said any day just to give him a date. But I called previously two weeks ago to get a replacement phone! I didn't have the money at the time to pay for the replacement phone so I waited until I had the money! Then called back! They're using excuse, that I gave them the wrong date? So now I'm not eligible to get a replacement phone wow! Can you believe this even though I pay insurance every month on these phones they're telling me I cannot get a phone this is stealing people's money what is the point of having insurance if we can't use it? What does it matter about the time and date that I broke the phone you guys are receiving in my insurance money every month regardless, the pandemic must really have these companies in a tough situation if they got a steal people's insurance money for their phones! I feel like I've been treated like I'm lying like I'm a thief like I'm pulling some type of scam when I'm paying for insurance, what do I need to lie for? I'm paying for it anyway! Stop treating people like they're stealing when they're actually paying for their stuff! You're stealing from us and you guys need to stop it! I'm a single father with two kids I pay my taxes! Want to pay my little money and get my phone actually I should get a free phone for paying insurance for as long as I have! You guys should be ashamed of yourself, this is low down and dirty this is filthy this is grimy this is petty!

I ordered a phone feb 22nd. Decided the next day that I didn't want it, because I wanted a different phone. I Called and was told by a slow rep that I couldn't cancel the order and that I had to wait until the phone was delivered to me in order for me to send it back for a full refund. Phone was suppose to be delivered feb 28th but instead boost sent a request to ups to return the phone back to them the day it was to be delivered to me. I received notification that boost requested that the phone be returned instead of delivered. Called boost and spoke to a goofy slow rep who said I had to wait until they receive the phone back and once the phone was received I would then get a refund. The phone was delivered back to boost March 1st. I called and multiple slow goofy reps stated that I had to now wait "7-14" business days for a refund. They also confirmed that they had received the phone March 1st. It's now March 26th. I called yesterday and all of a sudden now the slow goofy rep said that they never received the phone even though I have tracked the order and know that the phone was received by someone named "REY" at the dock. Then I spoke to another slow goofy rep who said it hasn't been 7-14 business days yet and that I need to continue to wait for a refund. Lol. It's funny because I did research before even deciding to go with this weird company but I wanted to get my own experience instead of listening to all the other terrible reviews. I wish I would have listened and saved my money. SMH.

I bought a Celero 5g back in November and it's never worked quite right I made a claim about it and I've just gotten the run around and my claim denied and now since I dropped my insurance the dumbest thing I have to have ACTIVE INSURANCE TO MAKE A REPORT AOUT A MANUFACTURE WARRANTY THAT IVE BEEN TOLD SEBERAL DIFFERENT LENGTHS OF TIME THAT IT ENDS ALL BY BOOST every number I've been given for "wingtech Celero" is either fake nonexsistant or a completely different company my phone has became basically unusable now and is literally causing issues with my marriage go to any other company but boost

I have no cellular network several times a day. This is unacceptable. Boost is lousy. I will never go to this provider again.

If I could rate this lower I would. It started when some hacker hacked into my bank account and stole my life savings. He took everything and I couldn't afford to pay my bill until I got my situation sorted with the bank. I called boost to request an extension on my payment and they said they were not allowing extensions at this time. I explained to them my situation and asked if there was ANYTHING that they could do to help as my money had been stolen. They said no, and advised they'd be shutting off my service if I couldn't make my full payment by the due date. I was upset enough as it is, but this really pushed me over the line. Their lack of empathy and willingness to even try and help was just deplorable to me. So I decided to switch to TMobile. When getting my plan with TMobile they told me I need my account number and a number transfer pin in order to port my old phone number, neither of which I had. So I called boost and got absolutely nowhere. They claimed they couldn't find me in their system and wanted the IMEI and ICCC among other various things despite finding me not even 2 days prior with just my pin when I called for the extension. I must've called about 50 numbers and been transferred who knows how many times. I got nowhere. Eventually I go into the store and I explain to the employee the situation, thinking being face to face with someone would surely be more helpful than what's happened so far. He didn't even bother to try and look me up in his system, just points to a phone number on the wall and says "have you tried giving them a call?" Yes, and about 50 others! He did give me another number to call and this agent was FINALLY able to give me the information I needed in order to port my number, but the process for this was utterly ridiculous. They don't care about their customers in the slightest, getting a hold of anyone helpful is almost impossible, in store employees don't even try to help claiming there isn't anything they can do without even trying, and their system is a mess. I regret being with them for 10+ years, and so far I am enjoying T-mobile. I won't be going back, and I advise others to do the same.

Worst customer service agents their trained to say NO I CANT AND WILL NOT HELP YOU NO NO NO HORRIBLE COMPANY CUSTOMER SERVICE NO NO NO I WON'T HELP YOU

Purchased SIM at Target since it was on sale for $14.99 for 3 month service vs. regular $45. Thought, can't beat the price and website confirmed phone was compatible. Porting in was fine, but thereafter, no incoming calls came through; could make outgoing calls, but each call took 30 to 40 secs to connect and ring. Called customer service (definitely not U.S. based) and was informed that an expedited request to fix the issue was submitted to the tech department. Waited about 6 hrs and no fix. Decided to buy Mint's SIM and port out number from Boost. Called CS to request port out PIN. As I could not receive any incoming calls, they could not call my phone to verify and issue a PIN. Hence, they asked for the ICCID # from the SIM card envelope. Unfortunately, I had thrown out the envelop and asked if there was any other way. CS informed me that my only option was to go to a Boost store. Asked to transfer me to a U.S. CS department which I know exists as I was transferred for my initial tech issue, where I was informed that the first people who answer the calls are their "first-line" reps. Long story short, I was not transferred to a U.S. rep but to another foreign supervisor, who when I again asked to transfer me to a U.S. rep, hung up. When I attempted to call back (twice), coincidentally, after the automated message said "transferring you to a rep..." it just hung up both times. Fortunately, googled ICCID # and found out that you can retrieve it from your phone in Settings. After calling back from a different number so that I wouldn't be hung up again, I was able to get through and by the grace of God, gave my ICCID # and received PIN. Switched out to Mint the same minute.

I have been around the block and few times in my life and encountered a lot of different circumstances and people, but Boost Mobile takes the price for a whole host of issues. If you are smart, choose a different cellular service.

I have used several different cellular services over the years and they all have difficulties from time to time. But, Boost Mobile ALWAYS has some kind of issue going on. I bought a new phone from there the other day and I was in their store for well over 3 hours, and the phone still wasn't activated. So, I left and went back a couple of hours later, still no phone. Finally, after about 5 hours, I left with my little bright orange package that was to include the phone, hard case, glass cover, and my receipt. When I arrived home, I attempted to make a phone call and was told there were no minutes on my phone. You mean to tell me after I just spent 5 long hours, $170, and I still could not make a call? So, I phoned the store and was told to wait for another full hour and try again. The hour went by and I still had no service, and to top that, there was no receipt for my purchase in the package. I called the store again and was told that they put the receipt inside the box... and I told them no they did not. When I asked why I still could not make a call, I was told to wait another 30 to 45 minutes and then try again. Needless to say, that didn't work either. So I called back again, and this time I got some RUDE man that told me they were having problems... really? Gee... I would have never guessed.

When I expressed my disappointment with the whole transaction, he told me to have a nice night and hung up on me.

If you have Boost Mobile... I suggest you go shopping... If you don't have Boost Mobile... DON'T get sucked into their BS.

Needless to say, I am already shopping for a different service. Boost Mobile needs to get their act together, and while they are at it, they need to hire people with manners.

The worst customer service ever. Especially the porting department. I would not recommend this service to no one.

Rule #1: DO BE NICE TO THE CSR! I've been with Boost for a loooooong time. Other providers started offering twice as much data for less money. I called Boost the first time and followed all the prompts to FINALLY get to a CSR and the gal put me on mute then sent me to CLAIMS when I was calling to adjust my plan. That was unskilled professionalism. I hung up and dialed back, pressing the heck outta "0" and I got an AAWESOME CSR named Lorenzo, who actually cared about my call! He reviewed my account (which was past due by one day, and service was already restricted), told me that he saw how long I had been with Boost Mobile and asked me to wait for him to check some options. I got that far with the first CSR, so I was hopeful but not expectant. Lorenzo came back with a deal better than I contacted them for and I WILL remain a Boost Mobile customer.

Remember- always be nice to your CSR- they're just a person trying to pay their rent, too. And always be hopeful. Each person's account is unique and there are different options for each caller. I used to be an inbound CSR for nearly every American (and many Canadian) businesses. It did give me the "warm fuzzies" to say goodbye to someone I'd helped and related to- we are all people. :)

The government made available a plan for people with financial difficulties to obtain internet access or & plan service through phone carriers. Boost Mobile seems to have used this to bring more customers to their website. Not only do they have links to their own website advertising this option, but if you try to look for other places to communicate about their non-compliance with that program those websites ultimately take you right back to Boost Mobile to sign up for their regular plans.
I initially followed their instructions to apply for this program which took me next to the government website. I then applied there & was accepted. I was told now to let Boost Mobile or some other carrier know that I had been accepted. Boost Mobile asked me for my e-code. I talked with the government rep who said no such code was necessary or existed. He said all that was necessary to tell Boost was that my application had been accepted & give my application number. When I returned to Boost Mobile to tell them this, they now said they had no record of my application. They said that I needed to apply for one & upload my information which I had done before.
In other words, even though the government said I was accepted into the program, Boost was not going to accept that government acceptance and enroll me in the program.
What seems to be going on here is the infamous & illegal 'bait & switch' game where a business will use one item to draw you to their business & then that initial option will not be available. Next they plan to sign you up (in this case) to their regular plan. You will never be able to get the government program coverage.

I have called to complain about an extra service not working, monthly over payments taken by boost on an account that is at least six years with boost auto pay. The answers given are from a guidebook, when you ask to speak to a supervisor you get put on hold (until you get sick of waiting or they cut you off) When you ask their name again they give you and "Americanized" name that they can not pronounce. Ask where they are in the World, they won't answer. Ask to talk to someone in the US they give another runaround repeating what was said earlier. They have stated many times they will make the corrections and I should see the credits the next billing period the next month. With Dish buying Boost Mobile the FCC said the monopoly that T mobile had when they bought out Sprint and Boost was the sub service it had to be sold off. So Dish bought it, however they did not make it known until March 2022 that all the Boost subscribers had to change phones as their old phones would no longer work as of the end of March 2022. What a run around and headache that was. The local Boost store the clerk was an a** on the phone. Saying he had no idea if and when the Motorola moto plus would or if ever be available at that store. When I said I am a resident at a nearby nursing home, his answer was "We don't deliver or ship" I spoke later that night with a relative and forwarded the email Boost sent me. They went into a store in Texas (I live in Wisconsin) and they had no problem getting me the "FREE" up grade phone. Which turns out to be another 4g lte phone, probably on a different set of frequencies and NOT a 5 g phone. To me it sounds like the reuse of, new old stock, soon to be out of date phones.

The service is crap and not worth the money. They do not help with your issues. This is one of the worst mobile service I have had.

Lost my phone on July 31 went to the store on 2832 w 63st and talked with manager named Jay and told him my situation losing my phone I so purchase a Moto g 5g 2022 for 245.00 dollar he didn't give me a receipt I asked for my receipt he told me it would be in my email then I was told the phone want be on for 2 hours so after the 2 hours I call customer service and I was told that he installed the wrong SIM card so called the store and he told me he closed and went to the store on 69th and Pulaski so the next day I went back to the and ask for my money back and was told I couldn't get a refund so I did a research about the phone and found that the phone cost 199.99 so first I had my phone stolen and then this guy stole money and I never received the email with my purchase