Boost Mobile

I've been a customer for years and when I go into a store for help or to make a payment I get extra charges or bad service

Boost mobile makes having a phone not worth having! I strongly dislike this service all around TRASH!

I have been a boost mobile customer for many years. Buying several phones for children, spouse, my self and even parents. I have had one problem not recieving a online order of a galax6y 8 plus phone that cost me 375.00 for a prewoned phone. It did NOT come to my house, i called boost and they refused to replace or refund my money, telling me to go file police reprot? The police didnt take my phone, they did not recieve my 375.00 why is it MY responsiblity to file a report? Where is boost responsiblity? This is outrageous. I am physically not able to walk to police station I do not have a car and they want me to do thier work? How can i get my money back or a phone to replace my lost package? I do nto have alot of money, I can not affford to buy another phone. And why should I? Boost fraudantly kept my 375.00 and did not give me a phone, if it was sent, i sure didnt get it.

This is the worst phone company, My internet don't work and I can't receive calls, and Customer service sucks

Don't lose your pin # or you will have to remember what you ate 10 years ago, who you were with and what were the political events at that time.

Boost mobile company is so bad! Almost 2 weeks without internet! I prepaid for unlimited data, but they cut it.

The app goes down for days on end. Automated customer service offers no help or advice why it's not working

Boost service used to be pretty alright. I've been with them for about 6 years now, and through that time have always had auto pay enabled. Was quite a shock to wake up 3 weeks ago to my phone lines disabled due to lack of payment. Just to find out that a new website had been constructed and needed my payment information re put in on the new site (with no email, text or push notification to this). Original reason for going with Boost was as an introvert, i prefer being able to self service when available. Now with the new website, you cannot even do that. No more option to change your number, activate a new phone yourself, nothing except pay your bill or shop for more crap. Bit the bullet and called to transfer a new phone onto my line since my daughter broke her old phone... Longest hour of my life that ended in the rep telling me to use random items to try and basically force her iphone side storage open (all while admitting they are not liable if using a random sharp item not created to be shoved into an iphone hole causes damage). After 45 minutes, rep said it was good to go, put me on hold and then disconnected. Got the feelings things were not in fact good to go, called back and sure enough? The "retention" specialist was like welp, ya she didn't do any of the stuff she said she was doing while keeping you on the phone that long. Sucks, but ya you need to basically risk breaking your phone to get them swapped (despite having used this as a back up phone a dozen times over the years and never had to swap anything out of it). Icing on the cake? Was talking to the store rep about why all of a sudden its like our data is being throttled, to the point i cannot even open an app outside of wifi. Was told that due to the recent acquisition? The terms of agreement have been altered and the unlimited data that we have grown very accustomed to with Boost? Is a thing of the past, and they have choked the life out of boost customers to try and get additional data pack purchases added to lines. Wouldn't advise coming to a company that has the most deceptive predatory practices against its consumers, and quite a shame a good company now is trash.

I ported over from Cricket to Boost Mobile not even a month ago. My internet never worked only was able to access 2/4 hotspots that was giving to me & my family plan. I called numerous of times & troubleshoot the issue. Just got off the phone today they said "I used my data & hot spot" when it never worked from the start. How? Not only that I did not sign up for slow internet I could've stayed with their competitors who has unlimited no slow speeds for the same exact price! Are you kidding me? That was not explained to me in the store. I was told oh yeah we are better same thing you get with cricket is what we give that's why they don't want you to switch. Ok so I'm gullible & switch plus needed a new phone end up paying over 400$ to buy 2 phones & switch over 2 phones. Fast fw, today I spoke with a total of 4 people for 1 hour. The supervisor Gel transferred me to an account specialist who was clueless as to why lol I guess she didn't want to resolve a new customer issue. I then retrieved my pin & account number from the rep, I asked to be transferred to a Different supervisor. She gets on the line "oh I see you got your pin you didn't tell the rep your concerns can you tell me" I'm like lady are you guys not notating the account I've been transferred 4 times. This supervisor Name is Michelle. So I proceed to keep talking to her about my experience she says oh the last supervisor explained this to you. I said hold up I thought you had no clue? She stared oh she is right here. & let me make this quick so I don't waist your time lol. Basically you waisted your money even tho o complained from day one my data does not work but now is used up its nothing she can do. So yeah if you wanna give away money, unanswered questions, & lack of customer service go on down to Boost Mobile. I am porting over today I will not!

I have been a loyal customer of Boost Mobile since 2010. I have had a hacker on my cell phones and computers for six months 24/7 and have been the unfortunate victim of this sociopaths cyberstalking and cyberbullying who has taken total control of my 3 cell phones, 3 computers continuously. I am aware of the victim's identity and have some proof of his cybercrimes. I have had a report with the Sarasota's Sheriff's Department, yet they told me I HAVE TO GET DOCUMENTATION FROM BOOST MOBILE REGARDING THIS HACKER ON MY CELL PHONE BEFORE THEY WILL HAVE DETECTIVES INVESTIGATE. I CALLED BOOST 5 TIMES AND KEEP GETTING DISCONNECTED. HOWEVER, I ASKED THEM TO CALL ME BACK IF THAT HAPPENED AND THEY DID NOT! Also one representative said she couldn't help me!

Boost mobile does not care about its customers. After paying my $35 bill my service was not working 3 days after paying my bill and when I contacted Boost about this issue about 1 week into the issue they said towers were being worked on. Upon calling boost 1 day prior to my next bill being due I was told they could credit my account only $5 and I still did not have an estimate on when my service would work as its supposed to. As a result boost expected me to pay the equivalent of $10 per day for service and be OK with that. That works out to an average of $304 per month with the way this past month of service worked. It would've been literally cheaper to go through any other service provider and have a contract with a $1000 phone. In the past I've bought phones through Verizon for example as well as AT&T that the phone costed $1000 that the payments were wrapped up in my bill plus my service fee came out to a fraction of what boost mobile essentially charged me for per day for service and then with no estimated time for my service to be corrected and boost only willing to credit me $5 somehow boost expected me to be ok with that. I will 100% be transferring service providers and be notifying people to steer clear of boost mobile since boost is willing to take your money but isn't willing to ensure that the money they take is spent accordingly. If I pay for a month of service I expect that I get my month of service or money back equivalent to the service lost. You don't get paid for a month just to provide service for 3 days out of 30 ie. 10% of what was paid for. An appropriate refund would have been $32.50 as that is 90% refund. You provide 10% service you receive 10% pay not 10% service for almost 90% pay.

I'm a current customer of Boost and have been for many years with multiple phones. I've seen a drastic decline in my service since Sprint sold to Terrible Mobile. The Word Unlimited is used a lot in mobile phone service but you really Never get it! I use to get 35gb phone data and 30gb hotspot data but Not anymore. I was Told I would get Better service if I got the New SIM card provided by Terrible mobile to use in my boost phones and I HAD to do it to keep service with Boost. I'm here to tell All that is Not the case. I've received Many offers to move to Terrible Mobile ie; free phones, activation and discount price but have chosen to stay with Boost because it just a hassle to switch. I've voiced my concerns to Customer Service (which is based in India I believe) and they don't really understand and don't know a lot of the time how to respond to a English speaking person. I'm Very Unhappy with Boost/Terrible Mobile and will be moved to Another provider Soon! I Do Not recommend Boost/Terrible Mobile to Anyone! If you actually Use your Data daily it will Mysteriously disappear Faster than when Sprint owned Boost, using my Data the exact way I did with Sprint/Boost Mobile! Buyer Beware!

I do not know what happened when they switched me boost to boost one. I don't recommend then at all.

DO NOT AND I REPEAT DO NOT SIGN WITH THIS COMPANY! Their customer service is HORRIBLE and if you don't pay attention they will overcharge you for everything!

Good and the best of boost mobile wireless phone service I ever had in the past in the years I know it