Boost Mobile

I literally paid my phone 3 days ago 4 days ago tops and my internet is already slow down I can't get service anywhere

/I'm with T-Mobile now. I use my phone for work. I can't play games with Boost Mobile about my bills/.

I brought my phone to boost mobile they went out of their way to get my phone up and running I love them

Since boost infinity was formed. I have been having issues with my phone. I have been with boost for several years. Yet it is time for a change.

Hello All, let me tell you a story about Boost Mobile. I first started off in this past December by purchasing two (2) Samsung Prevail cell phones and only paying $55.00 plus $5 for insurance and everything is unlimited, text, internet, calls, pics, ringtones, navigation and more. Sounds like a great deal and I thought so too. Well, I tried to download apps and because the phone comes with its own apps there is very little room for your apps and immediately runs out of space, so now you cannot update your apps, there is no space, you cannot delete there apps. I have absolutely no space for any apps I want, so, I went out and purchased a ZTE smartphone. Plenty of storage for all the apps you want but now I have another problem and this time it very very bad reception and the volume on the phone is low and I can't turn it up any further. I call up warranty department and the first person tells me she will email me everything I need to know to send the phone back. Well, I get the email and the bottom half is gone, so I have no mailing of the unit. I call back another day and this time the person keeps asking me the same questions over and over and I then told him to write it down. He too said he will email all the information and I waited and waited and waited and you get the idea, NOTHING. I have had it, now I go back to apple and get my Iphone and whatever else I need. Done, and I mean done with Boost Mobile. Boost Mobile called me at home and wanted to make things right and I said you could not because I will still be dealing with the same people. NO. I can only warn you not to go cheap because that is what you get, at least at Boost Mobile. And I lived happily ever after. Bye, Bye for now. Stuart S. Reporting

I used my Boost app for Boost Mobile I pay for the $50 unlimited plan my plan details clearly State word for word mobile ultimize streaming videos games and music unlimited data on the expanded Network unlimited music streaming no data yet at 35 gigs of data when there was no data charges boost completely shut my internet off I have no data now I called them they tell me it was an inconvenience and it's a misunderstanding that they'll give me two gigs for free if I would accept it I said yeah sure they charged me $10 for it so Boost Mobile horrible compared to straight talk cuz no matter what you pay you can only get 35 gigs of data from them you can go to AT&t pay 65 a month you get unlimited everything I'm pretty sure straight talk's like 55 a month unlimited everything $45 you get like 45 gigs or some crap like that so everything from coming to get your hands on is better than boost that's really sad super disappointed in Boost Mobile for telling me I had no data charges for music and video and then charging me hands down do not buy boost

On Tuesday September 8th I sent a friend of mine to Boost Mobile to sign me up. Because I could not make it. While he was there, he had the person on Phone with me and all he asked was my IMEI number. Not once did he asked if I wanted a new phone.
Only found this out afterwards that if I was with Verizon that if I switched into boots mobile I would get a new phone. What back in and spoke to the person on Friday and he told me it was too late I had to get a new phone when I signed up. I explain to him that he never asked me If I wanted new phone and that I could get a free one because I was coming from Verizon. He offered to show me another phone and I told him why should I pay for something I was supposed to get for free so do. On September 12 I called Boost Mobile at 12:00 p.m., and spoke to Rashmi. She assured me she understood my situation and sent me to a store in Farmville and they would give me the phone. When I got there the woman said that there was nothing she could do for me. I came back home and called Boost Mobile again At 4:30 p.m. After explain to this new person what was going on, I was put on hold then disconnected after a 1/2 hour. I called back again at 5:35 p.m. Again, explaining my situation got put on hold and disconnected 24 min later. Called back again at 6:00 p.m. I was told this time by the gentleman after I told him the situation that someone would call me back here it is almost A-day later and no call back. Went on boost Mobil web site chat and tried to resolve my problem after over an hour on line still the same problem. They do not care about their customers once you sign up. Going back to Verizon I can not do busines. With a company that does not want to do the right thing and admit there representative made a mistake. My opinion id Boost Mobil is a terrible company and would recommend every one to stay far away.

I've been with Boost for years. Overall good service until recently.
I have the family plan (2 lines). My son's phone was stolen so I purchased a replacement at the store. We both waited in the store for the clerk to cancel the stolen one and activate the new one. While we were waiting, I received an email informing me that a family member had left the family plan and that my new balance would be less due to there only being 1 line on the account. I showed it to the clerk and she called customer service. She then t told me that they said for me not to worry about it because they were transferring phone lines to a new system and that the reason I received the email was because mine was transferred already but the other one hadn't been yet. 3 days passed and I still hadn't received an email showing the correction, and being concerned about how to pay the bill that was due the next day, I called customer service to ask. After speaking with 2 different reps, I finally found one that spoke English clearly enough to be understood. This one told me that boost didnt have a family plan anymore. The rep.the next day told me that it would be transferred before my bill was due. The next day being the due date (and unable to accomplish anything through customer support,) I went back to the store to try on their end again. This time a different clerk called her supervisor who informed her that I would be given a credit for the other line which would keep it on if it wasn't transferred after the due date. I paid the bill and left. It's now the day after and my sons phone, (that he depends heavily on for his job) is now shut off. Called customer service one last time and was told that it takes 24 to 48 hours to transfer the line. I told him it's been 6 days.
I'M DONE

The manager was very nice, knowledgeable of all the products, and very professional! He kept the store very clean!

Worst ever company on the planet. DONT Do IT. This company is the worst in my 48 years in business. The worst of the worst.

This company is a scam. They took my payment 2 times in 1 minute! Now I have to wait weeks for refund. That's called stealing.

Doesn't work anywhere I go...can't send texts. Going back to metro. Paying same as motor but half the features. No caller id sux too.

Just topped up and lost internet service. Store can't fix ask if so wanted to buy another phone. They suck!

Cant obtain call records for insurance purposes big flop do not recommend. This service is terrible.