Booking.comReviews 4,267

Used booking.com to book a room at the Quality Inn Merchants Drive in Knoxville, Tenn. Their promotion clearly advertised free cancellation and pay at the property. My confirmation came back with a $189 cancellation fee if I cancel the room. Some days later my card was charged $220.30 for the room. I am sharing the room and did not want to have charges on that card. I only used it to hold the room. Through slow correspondence, I was finally informed that the room cost more for free cancellation. I never saw that option. But I can live with that. I responded asking about being charged for the room. It's been a week and I have had no response. I will never use or recommend booking.com again.

I stayed at the Super 8 Amusement Park in Charlotte NC. My first warning should have been when I saw police constantly circling the parking lot. I came back to find the police there with a young man handcuffed on the ground. I went out the next evening to return to several customers complaining about their room only to have the desk clerk call the police on them. The hotel was supposedly no smoking yet my room smelled like smoke. The sheets were dirty with cigarette burns in the blankets. There was a large hole in the wall for the cable hook up to the television. The ice machine did not work. I paid too much for this.

Crossland economy studios in Durham North Carolina is the most filthy, disgusting hotel you can think of. We arrived on may 12 at 11 pm after driving for 13 hours. We got to this place wanting to shower and rest but as soon as we opened the door to our room, the smell of cigarette was so stron that we could hardly breathe. There were holes on the walls, the kitchen and counter were yellow and you could see something that resemble mice droppings on top of the stove. The tub was yellow and full of hairs; there was even an insect that looked like a centipede crawling inside the tub. There were black stains behind the bathroom door as if someone had thrown a dark liquid onto it. Under the bed and all over the room, there were bottle caps, candy wrappers, bread crumbs and dark stains on the floor. Furthermore, there was so much dust that it looked like the room had not been cleaned for a long, long time. I literally felt sick. We had to leave at 1 am to find another hotel. It was a nightmare. I don't recommend Crossland Economy Studio and neither Booking.com.

Booking com is full of abusive representatives who obsessively steal payments for my reservations. Booking com Amsterdam finantial department allow account manager to perform finantial malversation, to steal my payments and to remove my property in order to steal about 7000 euros of my payments. We were one of bestsellers property in my City. Booking com CEO Gillian Tans never responded to me, completely support discrimination, torture, finantial malversation at Amstaerdam Booking com office, support abusive, arrogant and aggresive account managers, customer relations support. Booking com company trained representattives to be tyrant. Account manager Srdan Honovic made falsificated criminal, abusive statement about me, falsificated all property documentation and finantial reports and refused to pay for my reservations more than 2000 Eures. Srdan Honovic planned to take and keep it unpaid about 5000 euros of my reservation, planned not to pay me. All of this crime, falsification and unpaid reservations has been approved by Viktor Yanchevsky Customer relation executive who is person who legalised crime on Booking com. That is the best description of Booking com from my side. Booking com pay representatives to abuse, discriminate, to steal reservation payment and they are organised like tyrant who torture and torture.

I have been using booking.com for over 8 years now and I've observed that what you see is what you get. I most often got better deals through booking.com than when I go directly to the hotel/apartment website. I also find the trail of customers' review on booking.com very helpful as it at least provide some guidance on which properties or locations to avoid when searching for decent hotels/apartment. The search and filter engines are also great for quickly narrowing down your search.

I booked a hotel via booking.com in Sweden and the hotel had mistakenly cancelled my reservation. I called the booking.com helpline and they took immediate action, called the hotel, volunteered to take care of finding an alternative. It was the first time that I thought it is actually helpful to book via a page like booking.com because had I been left to myself in the hotel I would have had to deal with them myself and they werent very forthcoming at all (and tried to blame the whole situation on me).

Recently booked a room that was display at $99.00 per night in huge, bright colored font. When through the various pages of entering information. Summary page before booked displayed same rate of $99.00 per night. Once I clicked 'Confirm', in the same huge, bright colored font it displayed $209.00 per night with a line under in the same size font saying $99.00 per night plus $100 cleaning fee and taxes. WHY was the $100 cleaning fee NOT displayed in such obvious font size and color before hand? Because they didn't want you to know until you Confirmed a Non-Refundable reservation. So my $99 dollar plus tax stay for one night turned into a $209 dollar stay for one night. THESE HOTEL BOOKING SITES NEED TO BE SUED!

I am a genius member with booking.com for many years however they let me down and Ive decided I rather use other booking website and agent instead of booking.com. The reason behind this is because I went on a trip with my partner and booking a hotel but it is actually an apartment like air bnb in europe. We've been abusive by phone call before we arrive through the owner of apartment so we decided to stay in other place (again, book through booking.com) and we contacted booking, com hopefully to get a refund as the owner's attitude is unacceptable. After many emails, booking.com support owner all the way and ignored the fact that we were being abused over the phone. So we lost all our money and what we got is a abusive phone call and threatened us if we dont pay the extra money we unlikely will get the key get into the apartment.

Good bye booking, com, I will not allow you give the opportunity to treat me like this again.