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Cancelled our villa 8 weeks before we were due to fly, despite knowing it was cancelled for a month before contacting me. No comparable alternative offered, and basically 'you can have a refund in 7-10 days and go away - bad luck on your flights, not our problem'. Absolutely shocking service and you can't leave a review to warn others if you haven't stayed with them.
Jo N.'s review of Booking.com earned 2 Very Helpful votes
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
