Booking.com

BUNCH OF COWBOYS. Please read all the reviews about them before even attempting to book through www.booking.com. A shameful service, they are offering various deals, upon booking with them, which actually cannot be materialised. For my booking they advertised that on my booking of over £300 there will be a free airport Taxi, nothing was mentioned under terms and conditions. Upon getting the hotel accommodation, when we tried to book the Taxi then we found out that a minimum 48 hours notice was required to avail that offer. The customer service advisors are highly untrained, when they find out that they cannot sort out the problem, they simply put the phone down. So, in essence, an offer, which we cannot avail and have to pay for our trip from Airport to hotel, absolutely dreadful experience. I have now canceled my account not to deal with these jokers again.

As owner: worse customer service ever. They do not understand your email, they take decision without your consent, you call them and they are rude on the phone, telling you off every time. They seem having this internal policy that they can t say certain things so they will never be able to help you.
They charge you 15% for the worse service. AirBnB charge you 3% and customer service is slightly better (got worse last 2 years)
Please help to share the disgrace of their service and let s make a petition to close this website!
Use other platforms.
If a very high position manager can contact me I will be happy.

Worst hotel I have ever stayed in, no service, booked through booking.com at £80 a night, no breakfast included, one pillow per person, 4 coat hangers in cupboard, have to ask for toilet paper ( no spare rolls) in bathroom and they don't make the beds or clean the rooms. What am I paying for? Shocking and bad beyond belief. Booking.com does its reputation no favors keeping a hotel of this low standard in its list of hotels through which it portals bookings. Carol Theron. Booking no: *******595; 6092.

They took 500 dollars out of my account and said they can't refund it. Then they proceed to say go to the store and purchase a card for another 500 and then they would cancel the complete refund in 90 business days. Who has $1000 to throw away. I have kids and bills. I just don't understand thieves. My hard earned money stolen. No refund.

DISGUSTED with this company. I am an apartment owner and it was nothing but terrible service from the first booking, which was a scam booking, although they still tried to charge me commission. Terminated my agreement with them but said I would honour any bookings already made so long as clients paid in full. One cancelled - Booking.com still trying to charge commission. When there was a problem with an apartment their customer service was awful, and just got some woman shouting down the phone at me. Yet they are not meant to interfere the booking is between myself and the guest. Offered guests a partial refund, even though they threatened my property manager, and yet Booking.com took it upon themselves to give said client a full refund and then try and charge me for this plus commission.

I read through the other reviews too late and I suppose mine isn't as bad though I did pay for 2 nights and didn't get refunded though clearly didn't stay at a woman's dorm.

Called customer service and kept
Getting hung up on after a promise
Call back. Absolutely ridiculous 🙄

I am an airbnb host and booking.com does nothing to assure you are getting valid payment info. People check in with bad cc's and you don't find out till checkout and they could care less that you weren't paid. I have removed all my listings from them. The guests that book through them are basically knights inn quality. Avoid like the plague.

I had the most abysmal experience with Booking.com. We booked a car rental through their platform, and upon arrival, the car rental company denied us service. The reason? We had the audacity to inquire why the car they provided was not the same as the one we had booked.

The ordeal was frustrating enough, but what makes it even worse is that the car rental company promised us a full refund. However, Booking.com, the supposed middleman, heartlessly denied our refund request. It's as if they take pleasure in playing with people's time and money.

I would strongly caution anyone against using Booking.com for any travel-related services. Their lack of support, terrible customer service, and blatant disregard for their customers' concerns are utterly inexcusable. Save yourself the headache and disappointment; avoid Booking.com at all costs. They are a disgrace to the travel industry.

To two days, a week before the travel, which is completely permitted. Until you try to do it and their website "modify" says "Days not available." How could a subset of a guaranteed reservation not be available? Called (from Greece) to hotel (in Paris) and was told -- "We can't change it, only booking.com can." Which started the run around. Took 3 hours of calls, etc, to eventually get the first reservation reduced. I'll not use them again.

I recently used booking.com to book hotels in New York and Orlando for a holiday. Their booking confirmation included the total price in bold but then I noticed on my bank I was charged an extra $200 for each hotel. Going back to my booking confirmation under the headline price it had the words "excludes service charges of 12.5% and resort fees".

I am confused, I thought there was a legal principle that they had to tell you the price you would be charged. I also ended up having to pay the resort fee at the hotel on check out which again I was not made clear. So overall including all the charges my two hotels cost an extra $700 making the price more expensive than if I had booked directly through the hotel.

This website therefore is misleading and would advise no one to book via it!

I just returned from a vacation where I used booking.com and what a nightmare. The hotel we booked through their "verified" system turned out to be a bait and switch scam - the rooms were not as pictured, facilities it listed as featured were non existent, rooms not soundproof, no AC, dirt everywhere, and the list goes on.

The worst part is when we tried to bring it to Booking.com's attention, their email support team shamed us into not having done more research even though their own website listed this hotel as being very good. When a company attacks its customers for placing their trust in it, there's something wrong with the company.

Too long; didn't read: we stayed in a way over priced dingy hotel and when we complained booking.com blamed us for having booked based on their recommendations.

Bookin.com popped up on the screen when booking a 3 night Christmas stay in
Blackpool, near where we live in st annes lancs, it was my partners last as he died
The following November 2013, it was absolutely ruined by all their small print
Saying half price room only, when the hotel did not do a room only at Christmas
It was the first and last time I had ever booked anything on line, the hotel had to
Get in touch with booking.com - it ended up costing us £900 for the worst ever
Christmas. But he was too ill to travel abroad as we liked to,
They do not care about peoples feelings and all the trouble they put you through
At what was a very bad time for us, it left me with terrible memories - will never
Book through booking.com again - beware of their small print, liz

We recently signed our gite up with booking.com. Among their restrictions, we cannot switch to non-refundable rates unless they can verify our location, by sending a letter. This they have failed to do following a dozen requests over a year. Their latest reply was we had made too many requests. Whereas we had actually made our requests separated by significantly more than the 15 days they specify. The nett result is adding an extra business risk, through cynical refusal to uphold their claimed commitments to accomodation providers. In other words, an unfair business practice. At a lower level, they answer requests about house rules with inanities about needing to check we use the "policies" route for enquiries, which includes "house rules", as quoted in their "non-reply" and as we had in fact done. Insulting and lazy. Basically, they are an outfit who provide minimum to no assistance to accommodation providers in return for at least 15% commission charges. Hardly a fair return!

Booking.com has decided to cancel all our reservations (4 reservations) for the month of september without explanation. They have relocated our clients and now they want to charge us the difference in price, that they have incurred, during the relocation.
We spent three days on the phone with booking.com without getting nowhere. They reply by copy and paste sentences both in writing and on the phone, one department doesn't know what the other does and speaking with them is totally pointless, as you will not get any answers whatsoever and it becomes a waste of time.If you own a flat/holiday home/room to let out, you'd better advertise them on other sites, but surely not on booking.com.

This doggy multinational doesn't provide refunds on booking mistakes. Will be contacting the commerce commission, regarding this company as it seems at odds with the fair trading act. I believe this company adds little or no value to New Zealand tourism

We booked a hotel at roadway inn on highway 17 in phoenix. When we arrived at the hotel about 815 pm we were told the room wasn't ready. The manager then disappeared. Would not answer the phone. Spent at least an hour on the phone trying to resolve this. Booking. Com said it wasn't their problem. That I needed to talk to Priceline or the hotel manager. The parking was filled with homeless people and drug addicts who were using drugs there. It felt very unsafe so we left so we didn't have to sleep in the parking lot. Of course they kept our money. Don't book with them.

We made a reservation and paid in advance for a week in Santorini. (Not cheap) The owner did a bait and switch by canceling our reservation (full fee penalty) directing us to a different hotel that we did not book. The new hotel was under construction, no air conditioning, no WiFi, no place to sit, no tv, no amenities at all. Booking.com allowed them to defraud us. We spent hours on the phone with them, and they would tell us exactly what we wanted to hear. Then 20 minutes later we would get an email to tell us there's nothing they can do. I'm interested in opening a class action lawsuit. I feel like they bank on people not doing anything based on a couple of thousand dollar loss, but just think how many people have lost money through this company.

Customer service is just a tool for procrastination, not addressing any issues at all. Even the supervisor doesn't keep their word about a 24-hour response! What's laughable is that when they can't handle a problem, they blame poor signal and hang up, or claim it's confidential. They won't even disclose the staff ID, calling it confidential. Booking doesn't even have its own complaint hotline, indicating internal oversight is quite chaotic. The difference between the accommodation photos posted on Booking and the reality is too significant!