Booking.com

Arrived at location at midnight only to learn host had not provided access code. Called Booking.com and finally spoke with someone who said we would be contacted within thirty minutes. Called back after not hearing from them and no live person available. We are now on our own looking for a place in a popular city at 1:00AM. We had to settle and pay for inferior accommodations to what we booked. After checking in I went to my account and it then said we would hear from them in three hours. Nothing was done and eight hours later an offer was made to us for a one star hotel with two beds for three adult people. Worst experience in fifty years of travel.

I booked a Hyatt hotel in February, planning a family trip. The only email I ever got was the confirmation and the "no show" email. I had completely forgot about the reservation and was unable to make it. Every... single... other... site, Priceline, Travelocity, Expedia, Hilton, Marriott, etc sends reminder emails about your upcoming trip, but I was told by a Booking.com rep that they don't do that. I think this is done on purpose, in hopes that people will forget to cancel and the hotels and Booking.com get their money. Now I'm out $645 with no hotel stay to show for it. Ultimately, it's my fault, but the rep I spoke to seemed to have not one concern in the world about my plight. Booking.com should really revisit this policy because it's screwing a lot of people over. I will NEVER use them again.

Our debit card was compromised and used at Booking.com to fraudulently reserve a stay at a Best Western. Had this company bothered to use proper security measures such as the 3-digit security code on the back of the card, the fraudulent charges would've never occurred. They accept zero responsibility for their lack of good business sense and are rude and discourteous. Beware doing any kind of business with them. Your bank account or credit card will thank you for it. Please stay away! Not secure!

I wish there was an option for zero
Worst customer service ever. It took over 4 months to get a 700 Euros refund. Had to call at least 15 times and each call got told different response. Would not even consider any compensation for the delay and the aggravation caused due to the delays and the calls I had to make. Each call had a difference promise from their customer service team. They spend half and hour apologising reading the company script but do nothing about solving your issues. I will never ever ever ever use them again. Having seen the ratings they have I am not surprised why they have such low ratings. I am however totally shocked as to how they manage to stay in business with such bad customer service and reviews.

I bought international tickets through this company, needed to change them due to being Covid positive. I kept calling since a week prior to change the dates, all I got was " someone will get back to you ASAP". I called at least 6 times. The plane already departed and I'm still waiting for "someone to call me back". Worst possible service. I fly few times a year, never had such of bad experience. STAY AWAY from this company!

I have had 2 separate negative experiences with Booking.com and will never use this service again. No matter how good of a deal you might think you get stay far away. Customer service is condescending and will not work on your behalf at all. Promises for price matching are made and not upheld. They make it so difficult that you have no chance even though you provide them with the requested documentation. In today's world there are so many choices to book your vacation or business trip don't choose booking.com. I will never again make this mistake.

My traveling friend and I were both very pleased with our experience! The whole family treated us like friends and provided such clean, beautiful rooms with many special touches. The very best part was their kindness and willingness to do everything in their power to help us have a great experience! I can wholeheartedly recommend this hotel as a wonderful place to stay-they are only a couple of blocks from the train station and surprisingly, the trains didn't disturb us. Without a doubt I would be thrilled to stay here again. Thank you! Jen G.

This company should be shut down for fraud. They advertised a resort to be pet friendly but booked us into the part of the resort that would throw us out for bringing in our cat then they refused to give us a refund saying that it was our fault. Let me call customer service to shyster or a professional BSer continually acted like you did not understand what we were saying this company is such a scam I really wish they'd be taken off the internet good riddance we will never use you again and we will tell everyone how terrible you are

It just took me 2 hours to book a room (most of this time was spent trying to communicate with an algorithm. In "the good old days" we used to be able to call the front desk, speak with a person (who was paid a salary) and have a room booked in less than 5 minutes. If you lived on another planet and saw what we're doing down here you'd say we're insane.

Don't use them. First car service was changed at the last minute. Called customer service. Awful! Then second car service was cancelled 2 hours prior to pick up. Left us in a bad position after a cruise. Both events happened within 10 days at the beginning of May. I deleted their app and would suggest others do it also. Can't believe they are in business. Maybe it's because they are based in Amsterdam and don't care.

The worse property I ever booked in my life. It was not cleaned although the apartment was remodelled pictures were deceiving. Area not safe and owner is the property in another country. Had booked for 2 nights, couldn't even stay there. I took photos of garbage piles, dirty towels, bed sheets Sandy dirty floor etc. When I phoned Booking.com I said I cannot stay here, I need to find me another hotel room. They sent me one it was double the price! I'm done with these scammers! Never use them always looking to steal money.,

So far, so good! I just booked a room for my daughter and I down in Wildwood, NJ next month. Right away I got a confirmation. If you read reach individual hotel policies, you will see that booking is only following hotel rules/regulations. They do not charge your card, the hotel does. Some hotels require a 1 night deposit, whereas others will charge your full stay. Again, it's on the site, you just have to read everything. If you don't like reading fine print, I would call the hotel directly to reserve. Booking.com, however, does make it very easy to navigate what each hotel requires to reserve.

I used to love booking.com but now it should be called booking.con. I have just booked a hotel and it was a) a confusing process with all the room configurations and b) they made a promise about not charging me and then the hotel charged me within one hour of the booking. I have phone customer services and it's not their fault - it's the hotels fault?! This company had seriously lost its way. I won't be using it again.

I emailed in regards to booking.com overpricing hotel room that I booked in comparison to hotel price. I could not cancel as was less than 24 hours and the hotel had no manager on site. She said there room prices were cheaper than booking.com.

I tried contacting booking.com via app but it wouldn't let me send a message, I sent many emails but bots just kept responding asking me to send same information and when I rang I had to ring outside country number but was on hold for ages. Absolute shocking customer and I have booked all my stays through booking.com for years, even have Genius 2 but would be reluctant to book with them again!

The place felt unsafe, elevator not working, stairwells creepy, people loitering, room could've been cleaner. When I tried to check out and politely told the person behind the desk (who happens to be the owner) that I didn't feel safe, he became mocking and condescending. After some effort, I found another hotel (much better!). Booking.com refused to give me a refund, taking no ownership for the booking. They called the owner and left it up to him- the very person who insulted me! - whether or not he was going to keep my money. Of course he did. There is something very wrong with this system. The hotel owner is not held accountable (He is rewarded!) and Booking.com accepts no accountability.

Booking.com charges 18% deposit and gives no customer service to its partners. They have charged us, a small guest house commission on no shows and refused to refund because the customer lies and says they stayed. They have closed our bookings over a disputed $20 bill. As a small hotel, this is devastating to our business - but of course, they don't care. Several emails and telephone phone calls to their customer service team have consistently been ignored whilst our bookings are closed at peak time. I would encourage bookers to support small businesses by booking directly with the accommodation. Yes, find the accommodation on booking.com, read the reviews and decide on which accommodation you want. Then Google the hotel and book directly with them. Sometimes, small hotels offer a better rate than the booking.com advertised price.

Not only I keep hearing the same story from different customer service representative,the hotel took my money didn't let us stay,and booking.com all is saying is"im sorry we waiting for the hotel to give you your money back"ita been a month,and now the hotel said we damage the property,how?we never got the room,or stayed on the property,we end up sleeping in our car,Booking.com don't have supervisors,won't let you speak to one,or one would call you back,everything runs by customer service representatives