Booking.comReviews 4,264

I responded to an ad from NoiseAware.com. Post your Airbnb property on their portal to booking.com and get a "free NoiseAware device". I complied with the terms and immediate ran into issues. As soon as I signed off the site, it wouldn't let me sign back on! I tried resetting the password and NEVER got a reply! My fax number was listed as my home number apparently so I never got any calls from them. Random people started showing up to my listing and bothering my tenants! You cannot get through to a human being with out a "confirmation" and "pin" number! It's freaking ridiculous! THE WORST BOOKING COMPANY, sending random guests to unverified and unconfirmed bookings! TOTALLY unprofessional, UNSAFE, and ILLEGAL business practices. All the sham overseas call centers filled with ignorant reps lying to get you off the phone! BEWARE guests and hosts!

Booked then had to cancel a hotel with booking.com.
However, despite an email confirmation and my account saying cancelled, and not receiving the usual reminder emails the week before, I had a no show' email and charged me the full amount. Customer service were rude, said we had not cancelled and despite sending a proof email, both the website and the hotel were not interested. The website does not allow you to look into the booking details.
Will never use again. Customer service is absolutely terrible and not interested

First time user of Booking.com and it is my last. We thought they were reputible and did their homework when choosing which hotel to represent. Well, they don't and don't reinburse you when the hotel is horrible. We prepaid for a 4 day stay and the hotel was the worst. First on walking into the place we were greeted by a bad damp mildrew smell. Then there's an elderly homeless looking man sleeping in a beat up old couch in the lobby. He gets up and starts following our friends around mumbling to himself. No lights in the bathroom were working and it recked of urine. Half of the outdoor lights didn't work as well as the overhead sign. I could go on and on. We couldn't even check in because of the conditions. My bad for not taking pictures! And now we can't get any of our money back. So buyer beware and don't trust them because they don't care.

Overall approach to Customer Service - thank you, sorry, thank you, sorry - ultimately we will support the property whenever cases of dispute are brought forward.
It took 11 emails through 7 different Customer Service representatives to determine booking.com were not going to provide me with any real help or support.
So, I went to visa, who after investigation, agreed the property was fraudulent, and provided me with a full refund.
There is no mechanism through booking.com to call out the fraudulent properties they support. So you can't trust the reviews on their website either.

We recently stayed at Maplestone Hall in Shepton Mallet and had to leave after the first night. Reviews suggested it was clean and staff were friendly. Our experience was the complete opposite. Although Booking.com gave us one night and £20 back, we were told the B&B have refused the refund. We felt the need to let others know there is something wrong with the reviews of this B&B and booking.com have so far not allowed the publication of any photographs, which support our claim. Such a shame because we now feel as though we can't trust any reviews and if this continues, will not dare to trust reviews on booking.com again.

I was Browsing for an apartment suite as I was visiting London in summer, this was a trip I was planning for years. As I was browsing a saw an apartment suite. When I click on it said it was taken not available. S continued browsing. Till I found another apartment suite. I when ahead and booked it. 3 days later I got a notification that I had booked two apartment suites, at different locations and to cancel one of them. I called them and told them I had not done such a thing. They said it was my responsibility to pay for both and they don't have a cancellation policy even if it not my fault. I called my credit card company and we are fighting this matter.

Booking.com misrepresented propertiesand make customers to pay for their false advertisement
Booking.com misrepresented properties they advertise. As a result, I was overcharged for latest stay in South Lake Tahoe.
Hotel Becket Trademark Collection by Wyndham:
Overpriced Motel 6 on steroids. Except no water pressure in shower, either cold or hot. No access to the lake, have to drive to the crowded beach, disgusting breakfast, non eatable. All that for the price higher then nearby hotels of similar services with free access to private beach. If it is not for this overrated by booking.com... hole, Lake Tahoe vacation is the place to be! Majestic and unique!
My endless communication w booking.com to accept responsibilities misrepresenting everything: cost, location, quality of the hotel, did not finalize in any results. Booking.com dies not work w a customer as they should either to control properties they advertise or compensate customer for false advertisement. No booking.com for me anymore!

Their advertising is completely dishonest stating that it is "the last room" when it isn't, the cheapest in the area, when it isn't. I have asked them constantly to make sure bookers know it is up three flights of stairs, they won't.! We are looking at alternative ways of advertising our free rooms. They take 15% commission, ring the hotel direct they will almost always beat booking.com price! Awful company that should never be allowed to trade.

Hello everyone,

My sad story.

Two months before actual vacation we (family) have paid in fully for vacation over booking.com

That was May.

And 3 weeks before holiday i have received email where i am notified that my fully paid reservation has been canceled.

I have tried to contact customer service at booking.com with over 10 emails in period of 5 days and no one answered even single one.

After that i have called them and i have recorded every single conversation. To make long story shorter i have more then 3 hours of recorded conversations.

From the first email i have stated that i am not interested in money refund but in holiday vacation.

Since now in the peak of a season i am able to find twice worse accommodation for a three times more money then couple months ago when i was booking my holiday.

From booking.com agents i was able to get help in form of search on booking.com and offering me to pay again for those deals.

Until last call.

There i was lucky to find a agent that openly told me that my reservation is canceled more then 21 days prior booked holiday time and that they, in those cases, do not anything.

That was first strait forward answer that i got and i am thankful for that.

Now i am stuck on a dry land.

I have family that would like to go on a holiday, but all decent accommodations are already booked.

I will get my money back, but that will last 45 days from the moment dispute has started. That is bit past my holiday time frame.

I have email and recorded phone calls that can be reviewed if needed.

Anyone have idea what can i do?

I rented a car through booking (rentalcars.com) and had a miserable experience! I had been a long-time customer of Booking.com and had reached a VIP status but will NEVER again book anything through them again. A big warning to anyone considering them: read the fine print and read everything they send you. Rentalcars.com is a 'scam' and has terrible reviews. That Booking.com associates with such bottom feeders means that they, too, have no ethics or standards. They kept $238 for providing NO service, no rental car as I had to pay the car rental company directly. Stay away!

We booked a 4 star hotel in Scotland. Turned out to be a dump with black mold and bed bugs. We left in the morning and for 10 days now can't get out money back. Hotel is refusing to refund and Booking.com is doing nothing. We can't force them to refund they tell me. They defend the hotel and don't give a damn about the customers. Wrongfully so, it's customers who make their profits, not hotels. Without customers satisfaction those hotels are worth nothing to Booking.com. Half the the reviews are fake and nobody cares. I will think twice now before I use Booing.com again.