Zeljko V.

Hello everyone,

My sad story.

Two months before actual vacation we (family) have paid in fully for vacation over booking.com

That was May.

And 3 weeks before holiday i have received email where i am notified that my fully paid reservation has been canceled.

I have tried to contact customer service at booking.com with over 10 emails in period of 5 days and no one answered even single one.

After that i have called them and i have recorded every single conversation. To make long story shorter i have more then 3 hours of recorded conversations.

From the first email i have stated that i am not interested in money refund but in holiday vacation.

Since now in the peak of a season i am able to find twice worse accommodation for a three times more money then couple months ago when i was booking my holiday.

From booking.com agents i was able to get help in form of search on booking.com and offering me to pay again for those deals.

Until last call.

There i was lucky to find a agent that openly told me that my reservation is canceled more then 21 days prior booked holiday time and that they, in those cases, do not anything.

That was first strait forward answer that i got and i am thankful for that.

Now i am stuck on a dry land.

I have family that would like to go on a holiday, but all decent accommodations are already booked.

I will get my money back, but that will last 45 days from the moment dispute has started. That is bit past my holiday time frame.

I have email and recorded phone calls that can be reviewed if needed.

Anyone have idea what can i do?