Worst experience ever! Their service called me hours before the flight to cancel my trip, the reason was now is more expensive?!?! I already paid the full amount the moment i booked, and they were canceling? Stay away!
We booked a trip to Australia through these guys and saved several thousand dollars. We read the reviews and knew going into it that if we needed to change our flight schedule it could be difficult. Thankfully we didn't have to do it and all of our flights came through just fine. Thanks.
Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here.
SIMPLY THE WORST.
If I could give 1 star I would. This is BY FAR the worst service I have ever used. Customer Service is the worst I've ever dealt with. Agents are rude and argue with you. They promise call backs and you never get them. They will lie to you and add on additional charges that are way beyond acceptable. Pay the extra money and book from the airline or at least use a different provider.
Dear Valued Customer, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
I had a very good experience with Bookairfare. The customer service is really good. The customer service representative Herman really did a great job by explaining everything and helped me a lot in chosing the best deal. They really care about their customers.
Book my travel and their partner are big cheat. Part of my trip was canceled due to covid. They bumped up the price for non cancelled trip and not returning the money. Its 2 months talking to them. Do not book trip with book my travel. If they have your money, they will not return.
I booked my flight to Australia and after three weeks noticed the payment never went through on my card when i called them they said the payment had gone through and my trip was booked. I called my bank right away and they said it never went through I canceled my card and booked on expedia. Imagine if i showed up to the airport for a 4 week vacation that i was never booked for :(
My reservation was canceled because of Covid last fall and a postponed wedding. I am now trying to use my voucher that was issued and not only can I not book directly online they are now saying I need to book the same reservation from the same cities. I no longer live in that city and the voucher was told that I could book it for any trip using the funds for that new trip. I can't get any straight answers and it is incredibly frustrating. Pay the extra money if need be and use SOMEONE else next time you book tickets!
I had to cancel my flight due to an unexpected event. Cancellation was $50 with credit back. I paid $487.60 for my flight. I just booked a future flight with my credit and they charged me additional $239! The flight on all website is $492. They said i have to pay a flight difference of $104, $125 for rebooking/cancellation fee, $10 agency fee. Totaling in $776.60 for the flight. They are telling me the lowest price is 492 but i have to pay more cause of different class(?) Still economy seat but they said each 10 seats get more and more expensive, but if i booked directly through alaska or different airline, it would be $492. They basically charged me $596 for this flight... scammers... never book with them. Any other airline, they will charge you fee and give you credit to rebook, not charge you up the $#*! when rebooking.
When I try to purchased a ticket their website got an error but their charge me. I wrote a appeal letter. Please cancel it. But they reply me as a following email.
#######################################
Thank you for contacting Bookairfare.com
As per the airlines fare rules, your ticket is non-refundable and non-transferable. However, as a good will customer gesture, we can offer you a refund if you agree to pay the cancellation penalty of 25 USD (New charge per passenger) and you will get a refund mount of 140.35 USD in 2-3 billing cycles.
If you would like to cancel, reply on this e-mail by typing " I AGREE".
Best regards
Jackson
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The supervisor was equally unwilling to help and very nasty. I made a huge mistake booking with them. This agency is scammer. They charge my account $561 for their mistake. I do not recommend you purchased any ticket from them.
I stay in Delhi and have to travel places like Athens and San Diego for my work. This website makes online ticket booking easy and cheap for me, as it covers most national and international destinations at an affordable price.
I usually never like to write bad reviews. But it would be an injustice if I didn't. Booked my flight online, did not receive an e ticket confirmation. I called them and they said wait 24 hours. I patiently waited and called after 24 hours to find out they did not book it and the reservation was cancelled because of an internal error. Then they proceeded to tell me the flight is full. TOTAL BS... booked it on orbitz without a problem a few minutes later! They should shut down their site and do us all a favor!
My vacation to Montreal was possible at an urgent basis because I had the best arrangements in all areas. I was staying at a friends place; hence the accommodation bit came easy. And for the air tickets this website offered me a cheap deal. Thank you so much.
I booked a flight and somehow the dates were incorrect on the booking. I tried many times to speak to someone about fixing it but was told it would cost me $600 to correct. I finally got in touch with a supervisor by the name of Germain. Germain essentially did everything in his power to help improve my experience and in the end they changed the dates, even though it was at a loss for them (I paid for half). Most businesses won't do that for someone, so I appreciated the gesture very much and will continue to book with this site.
Its been 5 times that I have used this website to fly to places like Boston, Japan, Moscow, Belgium and Madrid, sometimes for work and sometimes for a personal tour. I havent faced any service issues so far. The tickets were reasonable with occasional discounts and the website performance all good. Thank you.
As my multiple flight options for my vacation in Jordan, Egypt, Malaysia and Bali was getting a bit confusing; I called in for assistance over phone by dialling the customer care department. Claire attended my call and calmly listened to my glitch. She assisted me over phone to get the entire process completed without encountering any hassles.
Thank you Claire, for this great service.
Book airfare overcharge my tickets by $300 and charged me $450 in agent fees. They have refunded my $300 but I am still trying to get my $450 refunded. It has been 5 months and I am still fighting them. They have hung up on me multiple times and customer care is extremely rude, besides the fact that they can barely speak English. I do not recommend booking through this website. Beware that they will overcharge you.
We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and arrange a call from our Supervisor for assistance
I was a little sceptical about paying online. But for my trip to San Francisco I booked my tickets from this website and paid online and found out the payment is absolutely secure and theres no chance of any error.
I had to visit Perth soon as my best friend was getting married. Since a lot was spent on gifts and other expenses I was looking for cheap flight tickets. This website offered me the best deal. Thanks a ton.
I am okay with the website and its services. But the customer care department needs a brush-up in their service and connectivity. My call did not connect for a long time, I had to wait for about 5 to 7 minutes to get through an executive and in between the line was getting disconnected. So this area needs to be worked upon.
Overview
BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets and best deal. BookAirfare ranks 16th among Travel Search Engine sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Enzo, we are sorry to hear about your experience and would like to extend our sincere apologies. Would also like to assure that we will do everything to look into your complaint and resolve it at the earliest. While we tried looking up our records to identify the booking in question but couldn't find it. So we will be thankful if you could provide us with your booking details i. E. Name of the passenger (First & Last) with Trip ID or Booking Confirmation Number to help us address the complaint. You can also email us the requested information on fares@bookairfare.com or call us on our Toll Free number and request for a supervisor’s assistance. Best Regards, Customer Service Team – BookAirFare.com