Since I have been using this website for a couple of my personal tours, I can now say that it is a fairly decent website. I had a couple of issues, but when I got to the customer care department, everything got sorted very well. I am recommending this website to my friends.
Buyer beware! It will be so difficult to book online that you will have to call in. Calling in will be a call to India. Nothing personal but it's difficult to understand.
Because of medical reasons that have come up, I can't travel on and so no refund of any kin will be granted. But in addition to that, they said if I use it as a credit I would have to spend an additional 200.00 to do that. And it would have to be the exact same trip! Nobody does that!
Do not book here!
I was planning to be there at the Dubai shopping festival. Since I knew I would spend more on shopping I wanted to book less priced tickets. On searching the internet I came across this website and found discounted tickets to Dubai and booked it. I saved close to $38 and that was very useful later.
I have a group with which I travel. We are always in the hunt for cheap tickets. Since this website provides less priced tickets and I booked it a couple of time and have been happy with the service, I am now going to recommend it to my travel group.
Lier company!
1. I changed us the flight with double charges(they promises that the first one will be refund), but when i called them, they refused to do so.
2. They did not send our contact information to air flight company. That causes we did not get any notice when our flight being cancelled.
Bad booking company forever!
Dear Sarah, we are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
Unlike few other travel websites that I have come across, this website is always up and running. No issues on the website performances as well as on the amazing deals that are on offer. Keep up the great work.
I have booked my tickets from this website for several times, for professional and personal purposes. Both the ticket booking process and the airline service later was good. This is a good website offering decent services and good discounts
If I can give you one line of advice: DON'T DO IT
After taking my money, canceling my return flight without notice, ignoring my phone calls, and then charging me twice equaling over $2,000!
I was able to travel on my trip after I pled my case directly to the Airline manager that I was taken advantage of a company that is using their brand name to take peoples money.
I would not leave a review like this if I was not certain of how bad of a company this is. Don't put yourself through the headache, time, and MONEY.
Dear Valued Customer, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
I booked a flight through this agency and by mistake the date was wrong and I called to change it within 2 hours and they refused to change it unless I pay $75 plus extra xharges for the ticket, while Alaska airlines said you can get full refund within 24 hrs but you have to get it through Alaska, its total BS!
I was searching for less priced tickets for San Francisco and I happened to discover this website offering a great price. Since it was my first time transaction from this website, I was a bit sceptical. But I was happy with the service.
I called the customer service and I asked them to book a ticket for me to Belgium. I told them that I can't walk and want an assistance from the airport to the flight. With calm voice and with lot of respect they helped me in booking the flight. Thank You.
Since I have been using this website for some time I also got interested in the Newsletter and registered in for that. It’s an interesting read and also gives you a glimpse of the website and its services. It’s impressive with interesting facts and details.
Do NOT use BookAir! They have the worst customer service that I have ever experienced. Trying to reach them via phone is near impossible and once you do, they are rude, unprofessional, and unapologetic. When I finally had the opportunity to speak to someone on the phone about a credit I was supposed to be given, I was yelled at. I politely asked the employee to stop yelling/raising his voice at me. This made him very mad and he said he would transfer me to his manager (I did not ask to speak to a manager, I just wanted to know how to use my flight credit!). I sat on hold for 30+ minutes to speak to a manager and when I was finally connected to someone, I spent another 30 minutes on the phone and nothing was resolved. This company is a joke. They point the finger at the airlines, however I believe they just don't care about their customers. I will NEVER use them again. I would recommend going through the airlines. It may be more pricey, but it's the safest bet.
Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations as we understand that you had to face more than the usual hold time and has experienced Behavioural issues over the phone. Compromising on quality is certainly not our goal and we shall certainly look onto this case and investigate this further.
Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.
For my trip to Moscow I decided to get my tickets from this website. The price rate was very cheap than the other two websites that I was consulting. Therefore, I made my booking from this website and saved money. Thank you.
I had booked a ticket to Sri Lanka for my vacation. But unfortunately I had to cancel it due to health issue. When I asked the customer service to cancel it, they helped me and deducted a minimal amount for the cancellation and refunded me within few days.
I have booked my tickets to Italy, Prague, Russia and Singapore from this website and each time I saved a good deal as the air tickets were priced less. The website is amazing for the deals it offers.
My first experience with the website was not satisfactory when I purchased my tickets for Delhi. This time when I purchased my ticket for Sri Lanka I had a better experience, both in terms of price as well as the after booking notifications and services. Thank You.
I had to book my tickets to Toronto at the last moment to attend a corporate seminar, since I was substituting my fellow employee. My manager recommended me to book my tickets from this website and I followed the suggestion. The tickets were less priced and cheap compared to few others that I was browsing before.
I needed to visit Melbourne last months and my brother referred me to this website. It was a very good choice as the website offered me a discounted deal to Melbourne allowing me to save $12. Thanks a lot.
I had previously booked a flight to Greece and the service was very poor. But recently my colleague was talking about the good service of the website. So out of curiosity I went through the website and was very surprised with the Improvement of their service.
Overview
BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets and best deal. BookAirfare ranks 16th among Travel Search Engine sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Regis, Please be advised that a Travel Company does not decide the Future Credit Policy. These are the restrictions and every Airline has it, In case you want to seek waiver on the penalty due to family exigency, we advise you to share the relevant documents with the us, Also share your booking details for further investigation and for further assistance.