Horrible experience with heavy accent people working in this Agency. I think this company runs by Indian people becauseheir accent seems like from India. Find a good air/hotel agents which has good reputation than this.
I was unable to get through the ticket booking process when the customer care executive helped me politely, after I made the call. The issue was sorted in minutes. Loved the help provided by the executive.
I was purchasing my tickets online for the first time when I booked my tickets for Dubai from this website. I was browsing the website and came across this website and read the testimonials. Was a bit doubtful with the mixed reviews but the ticket prices for Dubai in the website was cheaper than the ones I have been looking. So I took a leap of faith and made my booking. I faced no issues with the service. It was all good.
I had to call the customer service for few details about my flight. Janet who attended my call was very soft and nice person. It was really nice to speak to such a calm customer service people. Thank you for the service.
Whilst booking my online ticket from bookairfare.com I had an internet issue and I wasn’t getting notification for the online invoice for the ticket purchased. I called in the customer service for help. A young man named Stephen attended my call and assisted me to find out that the online payment was successfully done.
I had booked my ticket for Miami. When i was booking the ticket i had seen a low price but when booked they charged little more. So I called the customer service and explained that what I have seen and what i was charged. When they checked the time of my booking they immediately charged me what was showing at that moment. It was a system error but a very good customer service.
The prices are lower because it is a false price. This is only the price until they raise it later. They will send you an email as if you have a ticket then email you to say you must pay more to get the actual ticket. Charged my card, and still don't have a ticket!
I bought an international ticket from San Diego to Brazil. But the air company changed my destiny. Therefore, they alowed me to change the schedule of my flight. When I contacted them to make the change, I just got Automatic responses that don't solved my problem.
Thanks for choosing BookAirFare as your travel partner. We apologize if our service did not meet your expectations as we understand that you are unhappy on getting booked for an incorrect destination city and faced hard time when called to rectify it. We request you to kindly share your contact number and booking details with us and one of our supervisor/s shall call you to help you with the concern raised within next 24hours
I called three times today, left message and emailed. I was on hold for 2.15 minutes today. YES I held for over TWO hours because you charged my CC 2x for over $2,000. I want this resolved asap. Order confirmation: Confirmation#*******
UPDATE: As if by magic, charges were reversed. YEAY! Thank you!
We apologize if our services did not meet your expectations. We understand that you’re unhappy about the long wait time at our toll free number & booking charges posted to your account.
Basis our findings, overcharged amount was reversed, which you can confirm with the bank or we can email you a copy of reversed charges as a proof. We have reported the overcharge concern to our technical team, as the error may have happened due to some technical issue. We are trying our best to reduce our more than usual hold time as we take every necessary action to nullify such instances & enhance the services as we believe in delivering best customer experience. We look forward to the pleasure of welcoming you back to Bookairfare.com. In case of any further assistance required, kindly email us at customerservice@bookairfare.com & we will be more than happy to assist you.
On my friend's recommendation I checked-out this website to book my tickets for Milan. But
I wasn't very happy, as I did not get a good deal.
This time when I purchased my tickets to Philippines I was amazed at the discounted price.
Really impressed by the service.
Every time I was proceeding to make the payment, my credit card wasn’t getting clear. I dialled the customer care department and reported them of the issue. The executive took down my email, my latest transaction records and the complaint and got back to me in 1 hour. The problem was sorted and I could make the payment through my credit card. Thank you.
Bookairfare.com is the worst! I booked my flight 3 days ago, and they sent me an email saying that part of my booking is on hold. I called them twice and they said my reservation is finally confirmed! I had to call them again because I kept getting emails (17 to be exact) from them saying that my reservation is still on hold! They finally told me that my booking is canceled. Because of their poor service, I had to rebook my ticket (this time definitely not with them!) and pay twice the price I initially paid due to the increase in fare. Do not use their service, you will regret.
So, everything is cancelled right? Of course it couldn't be that easy. The next day I get an email to contact them by phone. I call thinking I had better or they will not cancel. Well after 30 minutes on hold I finally get an agent but. I give the lady my trip id number and she puts me on hold, 5 minutes, 10, 15, 20 minutes. CLICK I get disconnected.
I am through with phone calls so I send them an email and as politely as possible, considering the circumstances, tell them my "adventures" and to email me the reason they are asking me to email them. I get an automated email from them every 3hours to call them. If I wasn't worried about them having my credit card I would blacklist them! Stay tuned for any more stupidity! Oh by the way it is confirmed that they are also called Fare Geek so beware of them too!
My friend and I were looking for cheap tickets to Sweden and Rome, respectively. I went ahead and got my tickets for Sweden from this website at a cheap price and recommended my friend to check-out the website as it has cheap tickets for Rome.
Recently I got my tickets from this website and loved the price and quality of the service.
This was clearly not the situation the first time and then I wasn't happy. But this time i. E. a month back when I got my tickets to Italy, I was surprised with the price package and the overall service. A pleasant change!
After searching for an hour on the internet for my tickets to Miami I found the best deal on this website. I browsed this website post my friend’s recommendation over Google hangout and absolutely loved the deal.
My first experience wasn’t that great with this website. Recently, when I booked my tickets for Dubai from this website, I was happy with the service improvements and the discounted deals for tickets.
They took my money, I didnot get my eticket after 24h and then indicate me I can't travel with my luggage and they have a replacement solution... for another flight with 100$ increase so they are really cheap but at the end you are tricked...
This site has presented me with cheap flight tickets every time I need to make an international trip. I strongly recommend their services for all kinds of traveling requirements.
Bookairfare not only offers cheap flight packages during festive seasons but all throughout the year. This has made it possible for me to avail their great offers any time I want to go abroad.
Overview
BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets and best deal. BookAirfare ranks 16th among Travel Search Engine sites.
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- Wilmington, Delaware, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations and have made a note of your feedback. Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this addressed on priority.