I had to book my tickets for Norway. Thought to book through calling the customer service, but, did not have the idea that it will so quick. I booked and received mail in few hours. It was a quick service.
My wish to tour New York City came true! I was searching for cheap tickets and this website offered me the same. I could save $20. I would buy my tickets to other travel destinations from this website as well.
For my business I often have to keep moving in and out of India to Singapore. I always aim
For low priced tickets. Even though my transportation is reimbursed by my company, still I want the charges to be as less as possible. This website provides the best priced tickets for me.
I booked a fare to Nairobi on Lufthansa and made payment and received email confirmation that all was in order. I then had to call closer to departure as no e tickets had been sent. They said after much holding and being passed around that the airline had taken my seat back and I had no seat. They then tried to push me on a significantly more expensive fare £200 pounds more and not honour the price I had orginally paid. As a last resort the airline's website offered me a cheaper fare than what they were offering me. Agnes and Aldo agreed after some time that they will refund me the additional cost that I had to incur from the fare I originally booked and the fare I then had been forced to book - I AM STILL CHASING THEM TO PROCESS THE REFUND AND RETURN MY CALLS!
Received confirmation of reservation after booking online for an international flight and 2 days later, an email indicating that part of my booked itinerary was on hold. My attempt to email bookairfare.com bounced back and after multiple call on their toll free number was told that pricing had increased, 2 fold... yes 2 fold... I canceled of course.
I am assuming that the 2 days delay is designed to allow the traveler to further plan his trip with additional booking making flight cancellation more challenging. Pretty good scheme to force you into buying their scam. By the way, my contact at BookAirfare with a strong indian accent was named "Maverik" with no other ID: this by itself tells it all.
I was attempting to process a ticket purchase through momondo, which redirected me to bookairfare.com. I entered ALL of my personal information into their system, including all of card information. Went to hit process purchase and it would not allow me to authorize it. Usually an error message will pop up explaining the issue but nothing. Attempted several more times to not be allowed to leave webpage. Called 800 customer service number, to sit on automated hold for TWENTY FIVE minutes without speaking to a single person. Was told I could leave a voicemail to receive a call back from a rep but when I pressed the correct dial to be redirected, the automated crappy music recording just continued and I could not leave one. Don't think I will be using their services again.
Thanks for sharing your recent experience with us. We apologize if our service did not meet your expectations, as we understand that you were trying to make a reservation and was not able to continue to some technical error. Kindly share your Name, Contact number and one of our Travel expert shall contact you in order to help with the reservation and all other queries.
Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and look forward to the pleasure of welcoming you back to Bookairfare.com.
After making every payment I was not getting the payment receipt wither on email or as a mobile notification. When I called the customer care department, a lady addressed my call and looked into my issue. With about 30 minutes I received the notification both in mobile as well as email. Loved the proactive shown by the customer care professionally.
I have written to this company and 'Kim' so many times I have lost count. My flight was changed by WestJet and I was asked for agreement or not to the change. I did not agree and requested a change in mid December. It is now mid January and I have not received confirmation of the change. Kim does not respond to me emails and the folks at the call centre can't help.
This service is totally unacceptable and I do not see the company trying to improve on the negative comments received in the past. I will never go through them again.
Whilst navigating and booking my tickets to Mexico, I actually lost track of the process. I was completely lost and needed help. As I called up the customer care department and Jack looked into my problem and within a few minutes it was all solved. That was good help.
Finally, when I decided to explore Thailand I needed cheap tickets for the same. My sister recommended me this website. I was about to get my ticket done from an agent. However, when I checked out this website, I felt like giving it a try and it was great. The offers were good and I got my cheap airfare for Thailand.
I was stuck in the payment process after I had booked my ticket to Laos. Then when I called the customer care team I was attended by a lady and she supervised the scenario. The payment problem got resolved within 15 minutes. That was very co-operative of the customer care department.
In the recent times out of the many websites that I have browsed this is one that provides some of the best cheap flight deals. This is especially useful for me as I opt in for budget tours and love to save on tickets.
Horrible experience. This isn't a scam review or a fluff comment. They called 5 times the day before flight to notify me my booking has changed to 12 hrs later (a red eye), and to end up on my original flight... the one I booked, I had to complain for 2-3 hrs and ended up traveling with my spouse in middle seats for 8 hrs apart from each other. Just forget this site and go with the airlines directly. Horrible... just horrible. 8 hrs of horribleness...
Dear Passenger, We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have a call back arranged from our Supervisor.
My bank placed a hold on my card so the transaction declined. I sat on hold with this company for SIX HOURS to resolve this issue. The representatives contradicted each other and would not allow me to speak to a supervisor. I will never again use this company.
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as we understand that you had an issue where the transaction was declined and later you had to face long hold time to fix the issue. We would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority
The website has offered me good customer service. I had booked my flight and had to cancel it because I had to choose some other destination. Not being sure what to do I spoke to the customer agent who helped me make the change in an effortless manner.
I booked my flight through BookAirfare because of their low prices. I received my confirmation email 24 hours later with a reservation code. I then called the airline directly to confirm since I read so many bad reviews about this company. The airline informs me that my reservation has been canceled and it doesn't exist anymore! I call Bookairefare and was put on hold and argued for over an hour. I finally find out after the most frustrating call of my life that my reservation has a different number. Wasted so much time on this over a stupid mistake. I admit they have great prices, but make sure you follow up and confirm with the airline after you book!
Dear Melissa, As discussed over the phone your tickets are all set, confirmed and we have you as positive customer with our services. The case stands resolved. We appreciate your time and patience
Please feel free to drop us an email at fares@bookairfare.com
I am always trying to find out the best ticket fares as I need to travel internationally all the time. This site has made it much easier for me to get the best flight deals for different destinations.
I needed assistance on the payment process and called the customer care service department. A young man received my call and helped me out in the most efficient manner. My query got sorted and I was happy with the attention and service provided.
THE WORST! Booked a ticket to Australia from the US, only to have them cancel my ticket 2 days later. They stated my credit card was declined which was absolute nonsense. When challenged, they stated that they couldn't accept the card as it was 'international' being a MasterCard. I'm still scratching my head... Travelocity was happy to accept my card for the same ticket without any problem! I will never use or ever recommend this company. Run, run away...
Thank you for letting us know about your recent experience with us.
We apologize if our service did not meet your expectations as we understand that your issue is about the card declined for your booking to Australia due to which it couldn’t get confirmed.
So, would request you to kindly share your Name, email ID and contact number so that we can check internally and have this case addressed.
I had booked my ticket to India from this site. Like other sites the notifications comes on time but this site delayed the notifications. When I was about to book tickets again remembering that the first time tickets were not booked at time I received the notification. So it was just an ok experience.
Overview
BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets and best deal. BookAirfare ranks 16th among Travel Search Engine sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
“Dear Meera, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest.We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint. You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number and request for a supervisor’s assistance. Regards, Customer Service – BookAirFare.com