Bonanza Reviews Summary
Bonanza has a rating of 1.6 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 582nd among Marketplace sites.
My purchase was great. The graphics were much better than I thought they would be. The item came in a timely fashion. So happy with seller, will buy again!
Bonanza has great deals on all sorts of unique items. Such as these rare ariocarpus sp. And other fantastic succelents
Hi Myc P.,
Thanks for your review. It's always exciting to hear about the cool things shoppers find on Bonanza! We appreciate you shopping on Bonanza.
Bonanza seller 'PaparazziSuperStar' is awesome. I highly recommend this seller and bonanza.com--I give both 5 Stars plus!
Hi Ken F.,
Thanks for your review, we're happy to hear that! We appreciate your support of Bonanza.
I would just like to add a Serious Caution on selling on BONANZA. I made a few sales there and then got a bunch of no pay's. Guess what. There is no way to cancel an order for non payment and Bonanza wants the commission anyway. They ended up billing me a lousy $32 for orders never paid for and thus not shipped. I consider them to be nothing more than scammers. How do you charge commission when payment or non payment goes through your site and you can clearly see it was not paid for. I would steer clear of BONANZA
Hi Lothar M., we understand your concern. Sorry for any confusion here! Sellers on Bonanza can mark orders as unpaid and request refunds on the final value fees for a cancelled transaction, up to 90 days from the date of the transaction.
This help page has instructions on what to do if a buyer does not pay, and how to request fee refunds: https://www.bonanza.com/site_help/offers/cancel_transaction_on_bonanza#refundFee
If you'd like further assistance with the process, please email our support team at support@bonanza.com and they'll be happy to help!
Started out concerned about this purchase as they recently joined Bonanza. Pleasantly surprised as it arrived a day earlier then expected. Beautiful condition, started right up and loaded as normal. I will certainly be back for other purchases.
Hi John W., thanks for your review. We're happy to hear that! We look forward to seeing you on Bonanza again soon.
Bonanza is an excellent and caring company to do business with. I made an order and they expeditiously sent the item. The item was exactly as listed and came very fast. I would They also put in a sweet little well wishes note. You can tell this company works from the heart. I would definitely purchase from them again. GO BONANZA.COM!
Hi Pat S., thanks for your review and kind words! :) We appreciate you shopping on Bonanza.
I was looking for an Instant pot for, my daughter for a gift. This sites popped up with the exact item I was, looking for. Amazing price. Nowhere anywhere on the ad did anything say the items were used.
I want my money back and I should have, to, pay for shipping. This is entirely misleading.
Hi Leslie R., sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!
I used to shop religiously at Bonanza until a seller cheated me out money for an item I didn't receive. Seller did give me my money back but was rude and arrogant. So i gave the seller a negative rating. Ugly $#*! Bonanza decided to side with seller and reinstate that sellers feedback and I got poor rating from seller. Bonanza is inconsiderate of its consumers and dont care if you get scammed or not. Glad I left that website in 2010 and I see its not doing so much better today.
Hi Miss B., we're very sorry to hear about the experience with your most recent order on Bonanza. We understand how that would be frustrating! We appreciate you bringing this to our attention so that we can follow up with the seller and ensure this is not a recurring issue on Bonanza.
If there is any further assistance we can provide at this time, please send an email to our support team at support@bonanza.com. They are best able to assist through that channel and will be glad to help. We appreciate you shopping on Bonanza!
Rip off. The seller cancelled my order and repriced all of the units at a price 78% higher than the original price! And Bonanza has no telephone number to call for issues such as this. This was my first and last time using Bonanza.
Hi Donna D., so sorry to hear about the trouble with your first order on Bonanza. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!
Site is user-friendly enough and the available products were decent at a decent price. But I made a pretty significant purchase as a Christmas gift. A couple days after making purchase, received a notice from Bonanza to the effect that the seller was no longer associated with their site. The message was friendly but VERY vague as to how this affected my holiday gift purchase. (Because seller was "no longer associated" did that mean I wouldn't get it? Should I contact my credit card company to stop payment?) I was promised in the email that a service rep named "Matt" would be happy to respond to any questions. Well, that was a crock. Sent three emails with greater urgency each time and -- crickets. Sent to multiple addresses too -- including their customer support address! Again -- crickets. Fortunately, the seller actually did send out the item before he left Bonanza and I have it in hand now -- no thanks to Bonanza!
Hi Dennis M., we're very sorry to hear about the negative experience. We understand how that would be frustrating! We're going to direct message you for more details about your order so that we can get to the bottom of this issue.
This site allows us more exposure on search engines without the upfront cost. Setting up the store is little complicated so please have some patience with sellers. Visit us at mexicanpurses.com or at the store Tooled Leather Purses
Hi Erandi S.,
Thanks for your review. We're happy to hear that you're enjoying Bonanza!
Please feel free to email us anytime at support@bonanza.com if we can help with setting up your store. We appreciate you being part of the Bonanza community!
I made a purchase on Bonanza.com. I had questions and a Bonanza agent quickly responded and then guided me in the right direction to speak with the Vendor. The communication continued in order to keep me updated. The customer service is excellent and I will make future purchase via the Bonanza site.
Hi Melissa S, thanks for your review. We're glad to hear that. We look forward to seeing you on Bonanza again soon!
I find great deals on Bonanza and I love my doll. Buying is fast and easy but most of all safe. Thank you Bonanza
Hi Gary S., thanks for your review! We're happy to hear that. We appreciate you shopping on Bonanza!
Bonanza seems to be the new-comer in the eCommerce world which is high reminiscent of eBay to the point that it makes a person wonder if there was a falling out between at eBay that resulted in a falling out and Bonanza blatantly ripping off portions of eBay's site plan, category structures, and even the API methods seems stolen.
Bonanza has very little protections in place for the Buyers and Sellers, the refund / cancellation process is horrible and cumbersome, and has to be facilitated OFF SITE. Bonanza does not allow GTC listings or ANY inventory control. Site imports for inventory adjustments take upwards of 8 hours or more!
HORRIBLE MARKETPLACE. Just DON'T!
Hi Ryan C.,
We're sorry to hear that your experience on Bonanza has not been positive. Bonanza was founded over 10 years ago with the goal of being a marketplace where buyers can find everything but the ordinary, in one of the friendliest communities on the internet. We also pride ourselves on our seller friendly tools and policies designed to help entrepreneurs succeed. We apologize that this has not been your experience so far!
We do everything in our power to protect both buyers and sellers, and we are always adding improvements to make that process more simple and secure. We appreciate your feedback and are always open to hearing your opinions and ideas. Thank you for taking the time to write us!
I ordered two Washington Capitals jerseys from Bonanza and was really happy with the quality. I have another jersey from NHL's shop and the quality is similar but for half the price.
Hi Kari C., thanks for your review! We're happy to hear that. Thanks for shopping on Bonanza!
I don't know how I came upon Bonanza.com, except I think it came up when I looked up Boots No. 7, a foundation I was interested in. From what little I could research, it seems that Bonanza is a site where sellers of all kinds of products can advertise and try to sell their products. I'm not sure if this is true.
Anyway, I give 2 stars for the DESCRIPTIONS of the products on Bonanza website. The descriptions are SO HORRIBLY VAGUE! In some cases I'm not sure if a product is used or new, if something is leather or vinyl or cardboard, and so on. You can send a question to the seller, and I have without anyone answering.
So I thought I'd take a chance and I ordered what was described as a leather shoulder handbag. I couldn't tell the size of this purse, as no dimensions were given. I ordered another product, too, also with almost no specific information reported.
This site needs to provide buyers with a whole lot more in terms of describing their products! It's terrible how little sellers tell us about what they are selling!
So this first review gets one star (barely) for the way the website is set up and the complete lack of specific detail of the products.
WHEN I GET MY PRODUCTS, I WILL RATE BONANZA.COM ON THE PRODUCTS I RECEIVED.
Since I saw some reviews that said buyers got fake, cheap items, I ordered two things I could afford to lose money on. I hope I get good results. I will update this review later.
Thank you.
Hi Roseann, sorry to hear about the trouble with your first experience on Bonanza! To confirm, Bonanza is an online marketplace that connects buyers to transact directly with individual sellers. Bonanza does not produce, house or ship any items itself.
It sounds like you've taken the right step by attempting to contact the seller directly with your question, but you haven't heard back yet. Please contact our support team via email at support@bonanza.com. They are best able to assist through that support channel, and they will be glad to help!
Knock off of a well know designer. Their shoes are satin, these are gross vinyl. I felt like throwing them away. NO INFO on how to return. Obviously Chinese company. Just awful. Buyer beware!
Hi K M., sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!
While I have only made a few purchases on this site, I was amazed at how exceptional all of those experiences were. So far I am extremely pleased with it.
So far so good!
Hi Timothy, thanks for your review! We're happy to hear that. Thanks for shopping on Bonanza!
This site is full of fake products, there are SEVERAL accounts that have stolen photos from my website and try to pass them off as their own, and the don't even bother to remove the watermark.
I've contacted their support, and I get the run around, and they won't do anything with at cease and desist order
Thank you, Robert. We appreciate you bringing this to our attention. We take counterfeit items and images very seriously. Legally, we have to require a Cease and Desist with links to each listing in violation. If you have any questions on what that entails please contact support@bonanza.com and we will be happy to give further instruction on what is needed.
Again, we take accusations like this very seriously and do everything we can to protect both our buyers and sellers. We look forward to hearing from you with the necessary legal items so that we can take further action.
I have gotten a "fantastic" watch from Bonanza.com! Their assortment of watches is "mind-boggling". They had the lowest price I have seen with this particular watch, and also it came with all the tags, cases and boxes. (Some sellers charge an extra fee for the boxes and cases- a rip off as far as I am concerned.) All watch collectors must visit this site. You will be glad you did. Thanks Bonanza! Jim Fernald
From the business
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rene F.,
Thanks for your feedback. We're happy to hear that! :) We appreciate you shopping on Bonanza.