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Ryan C.

1 Level 1 Contributor
  • 3 Reviews
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Home & Garden

Member since October 2018

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3 Reviews by Ryan


SiteJabber is correct, It doesn't get any worse than this. Seriously, these 2 doctors that own the clinic are so burnt out that they no longer treat people as humans with compassion. As I was falling apart and broken, and as they're preparing to put my best friend of 15 years to sleep, the only thing they're concerned about is if I have prepaid to kill my dog. They're heartless. The staff moral is in turmoil and it shows on their faces when having to deal with doctors and technicians, there's a complete disconnect with their customers. The doctors are clueless and the technicians lazy / careless. Take your animal anywhere but here, please... I beg you.


Bonanza seems to be the new-comer in the eCommerce world which is high reminiscent of eBay to the point that it makes a person wonder if there was a falling out between at eBay that resulted in a falling out and Bonanza blatantly ripping off portions of eBay's site plan, category structures, and even the API methods seems stolen.

Bonanza has very little protections in place for the Buyers and Sellers, the refund / cancellation process is horrible and cumbersome, and has to be facilitated OFF SITE. Bonanza does not allow GTC listings or ANY inventory control. Site imports for inventory adjustments take upwards of 8 hours or more!


Jackson B. – Bonanza Rep

Hi Ryan C.,
We're sorry to hear that your experience on Bonanza has not been positive. Bonanza was founded over 10 years ago with the goal of being a marketplace where buyers can find everything but the ordinary, in one of the friendliest communities on the internet. We also pride ourselves on our seller friendly tools and policies designed to help entrepreneurs succeed. We apologize that this has not been your experience so far!

We do everything in our power to protect both buyers and sellers, and we are always adding improvements to make that process more simple and secure. We appreciate your feedback and are always open to hearing your opinions and ideas. Thank you for taking the time to write us!


I am employed by a major national brand manufacturer and I oversee the Houzz account. Knowing the inner workings of Houzz and their mismanagement (or lack) of a pricing strategy, we commonly see Houzz price products in such a manner that often provides them 200-300% mark-up on products. This makes them extremely uncompetitive and come across as an extremely greedy marketplace. Houzz also experiences EXTREME turnover in regards to it's vendor account representatives, in one year we have had 3 different reps and each on is only interested in funneling our products into a "Trades" program. In this program, they demand better pricing than what they're already receiving for 'Direct to Customer' orders. Remember I mentioned that they have a "lack of" a pricing strategy? When Houzz comes to manufacturer, the only guidance they provide for acceptable pricing is "we just ask that you provide us with your best price possible", which is a joke, and then to place the products into the "Trades" program they demand an additional 5-10% off of their price of the "best price possible". Their pricing tactics hurt brands and it becomes completely unfeasible and unrealistic when you're aiming at "hypothetical" figures only to have them boost the price to the consumer MILES above the MSRP that other sales channels are able to sell and ship the product for.

I have one word about the Houzz culture and mentality: "UNETHICAL".

Houzz is unethical to their customers, and suppliers. Unless the company changes extremely fast we will never offer another product to the company due to their mismanaged ethics. Speaking in dollars and sense: Houzz has failed to show suppliers that they're serious about being a valuable retail partner as shown how they've chosen to price products to the consumer. At this point we can not justify the $ to on-board any further products with the company due to the failed strategies that impact manufacturer's bottom line.

Ryan Has Earned 11 Votes

Ryan C.'s review of Bonanza earned 4 Very Helpful votes

Ryan C.'s review of Houzz earned 7 Very Helpful votes

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