Bonanza has a rating of 1.6 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 582nd among Marketplace sites.
I had an excellent buying experience. Item was custom made to my measurements, quick service, item arrived fairly quickly, and fit perfectly. Not too expensive. Will shop Bonanza.com vendors again!
I ordered the Tory Burch large Quinn nylon tote. It arrived quickly and was exactly what was pictured and described!
I bought a customized Chicago Blackhawks Jersey. The product arrived quickly and the quality was excellent. I ordered 10 more for friends and was on a tight timeline. Even from China they arrived within 10 days. Communications was very good.
Online shopping can be hit and miss. Frankly, no matter what site you order from, unless you're familiar with the brand, you take a chance every time you buy something from an unknown seller. I pretty much online shop online so I've had tons of great and many poor experiences. So far, Bonanza has been good to me. I've now purchased 2 custom Oakland A's jerseys and 1 custom SF Giants jersey (I'm from the Bay Area). My seller was amazing. Some person/seller in 2 transactions. Super responsive, very fast shipping time, and the product was outstanding! (Which is why I ordered two more after the first one came!) I'd definitely explore more sellers on the site but I'll absolutely be coming back to this seller and send friends her way too!
As soon as I put the jersey on I knew I made the right choice, it felt and looked authentic, also the patches and customization was on point. 10/10
Very good quality on the jersey don't let low price fool you it is a top of the line jersey. Fast worldwide delivery and up to date tracking.
This was my 1st purchase on Bonanza.com. I like the effortless option to check out via my Amazon account. Sparkleize, the seller, is reliable in my experience. She described the vintage item I ordered honestly and packed it with care. She provided shipping/tracking info. When I contacted her with an issue, she responded promptly though she was traveling at the time. My issue was resolved quickly & efficiently. I will shop Sparkleize in the future.
When a company does not respond to tracking inquiry sends a red flag. Reasonable prices but emphasis on customer service is just as important.
1st impressions are lasting. My 1st order. Seller kept communication open. Never felt abandoned or the need to follow up. Chair was delivered faster than exp0ected. Delivery driver very nice and professional. Most certainly would recommend and shop with this seller again.
My product came and was even more awesome than what I thought it was going to be. I ordered from the seller FrogAndBearCreations.
Great baseball cards of high quality in perfect condition. Came quickly as promised, and added quality cards to my collection.
Extremely satisfied with Bonanza.com. Receive fast responses to questions and immediate assistance. Fast and free shipping options and priority mailing. Item is shipped within the same day to next business day depending on timing. Products are of high standards and I have NEVER had an issue when using Bonanza.com, which I have been using regularly for over two years now.
To: Urvashi
I received my curtains and they are so BEAUTIFUL! I absolutely LOVE THEM, thank you so very much! I usually don't indulge by spending money on myself or buying myself things that make me feel like me or make me a part of who I am so needless to say the choice I made to purchase your curtains was a long thought out decision which I am so Happy I made, because all of your curtains have individuality it makes them even more special to me, each curtain was definitely worth it! They will look beautiful in my living room.
Again thank you so very much!
Every experience I have had on the site has been a positive one. I highly recommend them! There is quite a selection in every category imaginable. Sellers ship quickly. I personally enjoy checking out their vintage items.
I purchase a item on bonanza,
Two hours later I receive a notice that the seller was not longer a member but they did take my money. I try to recollect my money from bonanza but they denied long story short is a complete b?$sh$?
Please spread the word...
I bought a beautiful oriental Eva rug from Bonanza. It shipped from India very quickly and arrived very well packaged. The colors are beautiful and it is a thick plush gorgeous rug. A friend of mine told me that she had a great experience buying a rug from Bonanza so I decided to do the same. The quality is wonderful and I am very, very please with my purchase. I would most definitely buy from Bonanza again!
Bonanza is a great easy website to purchase items on! I had no problems while making my purchase. I was able to review my order and was assured fast delivery!
I was able to purchase an edible image for my daughter's Sweet 16 that was just like a store bought cake image. The seller was amazing and my whole experience on Bonanza.com was above and beyond my expectations! I think they are better than all other competitors and I've shopped with them all. I'm now sticking with Bonanza.com only!
Purchased a 25th Anniversary Disney collectible DVD from bonanza. Their price beat Amazon by $5. Cannot say much more since it was shipped to my daughter, yet she had no complaints!
I've been on Bonanza for 5 years now and I have not sold a single item. Some may chalk it up to bad luck, but I am a top rated seller on another site. There is simply no action here. Have you read any of the so called success stories on Bonanza? If you read one of them be sure to check the feedback of the person writing the story. I have not seen one of these stories where the person sold more than a few items on this site, and it took years to do it. That doesn't sound like success to me.
Answer: Bonanza has an internal customer service department that can be contacted directly at support@bonanza.com, or you can click on the "Contact" link found on the footer of any page on Bonanza.com
Answer: Not fake but not a good site to do business
Answer: Ebay. I always get great customer service from ebay... as a seller. Bonanza provides no customer service; if you have an issue, they just keep sending the same "canned" response over and over... and I had one sale on Bonanza for which they charged me a 17% fee... then they took $25 more out of my bank account... I have addressed both of these issues with Bonanza... Regarding the huge 17% fee... they sent me about seven (7) of the same "canned" response. I wanted a lesser % fee since their website claims they always charge the "lowest fee possible"... just one "canned" response after another... If they would have offered a more reasonable % fee in order to provide me with satisfactory customer service. I would have been satisfied; but they did not... after the seventh "canned" response... I closed my booth... And NOW... EVEN WORSE... they took an additional $25.00 out of my bank account... and for what I have no idea. I called the phone number which was listed with the transaction on my bank account and of course got a recording. I left my information, and it has been four days... and still no response. When you call ebay, you speak to a live person who works to solve your concerns... I HATE BONANZA... and you would think that BONANZA would not want RIDICULOUSLY UNHAPPY CUSTOMERS... but they do not care. I moved all my ebay items to Bonanza to see if it was a better experience than ebay... ebay's fees are 10%... and they have a much larger shopping audience... and they have real customer service people that you can talk to. Bonanza has a much smaller shopping audience, NO CUSTOMER SERVICE AT ALL, and their goal appears to be to charge sellers the most enormous fees that they can get away with. I never get online to post negative reviews... I generally get online to post about great customer service and great products... I like to keep things on the POSITIVE... but this is just not possible with BONANZA... they are like a Phantom Selling Platform... totally disgusted. I will be reporting BONANZA to the BBB and to the US Attorney General's Office. Very disappointing experience.
Answer: Sellers can create and offer coupons with zero limitations ("Sell on Bonanza > Edit booth options > Discounts & Coupons").
Answer: I set up my account with Bonanza and their platform is pretty much the same as setting up an account with eBay, Etsy, Amazon, etc. What problems are you having?
Answer: I have never seen any benefit to paying extra for advertising. Bonanza just doesnt do it like ebay does. Have you ever seen a Bonanza ad on TV? Nope. And therein lies the problem. Nobody will shop there if they havent heard of it. True many sellers are leaving ebay (or sadly being kicked off by the BS) but nearly everyone goes to Bonanza to SELL not to buy.
Answer: Yes and the answer be sure if ya are absent minded of being taken advantage of..
Answer: Hi Mark, Thanks for reaching out! We'd love the opportunity to make things right. If possible, can you please email us at support@bonanza.com so we can better assist you? Sadly this review site does not provide much information for us to be able to locate your account. We appreciate your patience and look forward to hearing from you.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.