Bloomingdale's

April 30th I arrived with my son, to have his measurements done for prom. After making a purchase 3 weeks prior, I was told sure we do suit measurements/ tailor alterations here. When I arrived with my son, and two daughters. I was told by the sale associate NO we DO NOT do measurements, unless you have your own suit, or purchase from here. I reply no we don't have a suit, we're looking to purchase if it's something my son find interesting. However we're here, can someone try pulling suit options, that he try on. Tailor arrived and replied 42/36 without doing measurements of any sort, and stated if you purchase the suit, I can do the measurements /alterations. So in order for my son to be allowed to try on a suit, I'll have go purchase the suit first, as if my son wasn't worthy enough to try on a suit prior to making purchase. I said how disheartening, and very blatantly, bold of discrimination against me and my son, during what suppose to be the best part of prom, suit shopping. He was then allowed only a suit jacket without pants to try on, after I ask if he'll be allowed to try on anything. Tailor commented, If and (named the associate) I described to him, who encouraged me to bring my son in for measurements. Basically that accosciate, should've scheduled my son an appointment to be service with him, while asking another associate for the sale associate personal cellular number in the process. This is very unacceptable on so many platforms. I spoke to customer support in store, expressing how unprofessional, and disheartening that experience was for my son. I service the city every day, I don't treat people unfairly no matter what their appearances may be. I was expecting a follow up call or email regarding this concern. I received absolutely NOTHING!

I received a gift which was on backorder. I called to find out the status and the agent told me she would send me a credit instead. I accepted the offer. The credit never arrived. I called back on 4 separate occasions and each time the representative told me either credit was in process or it was in the mail. Last week I called again and I spoke to Sylvia and Josh and they both told me in a condescending and belittling manner that I will not be getting a credit and I should call the sender of the gift because the sender was not charged since the BLOOMINGDALE'S REPRESENTAIVE canceled the order when asking for my credit. All this was unbeknownst to me. Obviously, I am not going to burden the person who sent the gift, especially, since the offer of the credit was from a Bloomingdales representative. I was told that all phone conversations were recorded. I asked that they review the phone messages, but no one of ever responded to me. It is without a doubt the most bizarre customer service experience I have ever experienced. I realize the that Macy's stock was nearly $70/sh 3 years ago and now it is around $36/sh. But I would not expect them to stoop this low to make a frequent customer this dissatisfied. I live about 3 miles from a Bloomingdales and I will never shop there again and will recite my story to whoever will listen. This is all on top of another gift that I received from Bloomingdales. In that order the gift (cheeseboard) arrived broken in half. It was not in its original box. But rather a makeshift carton with no stuffing and a shipping label to a person that I never heard of. This company appears to be in total disarray and has no procedure in place to get problems like mine resolved.

Super poor services. I bought 1 Canada Goose Jacket from this website. It corst me 825$. First time, I received a email which showed that I will receive this items on 11/27 4 day from the day that my order have been sented (11/23). Until 11/27 I still not receive my item, I sented them a email to ask about my item. They promised that I will receive it at the end of the day. Then next day, 11/28 I sented another email to them. They answered me very unresponsible "It takes 3-7 days to deliver an item, it will be delivered to me on 11/30." And then, on the end of 11/30 I still not receive my item. I tryed to sent them an email and tell them about my problem but they didn't answer my email. Next day ( today 11/31) I tryed to contac them by chating online. I sent them my oder number, after checking it they asked "is it a Dior perfume?" I said no my oder is Canada Goose Jaket. Then they answered me "it is no longer available." And they said they will return my money. Is it fair for me? I have been waiting in more than 1 week then ended up with nothing. If it no longer available why don't thay tell me immediately after I ordered it? Why did they hold my money in 1 week then just said it isn't available? I bought many things online from many website such as Louisvuitton, Gucci, Savatore Ferragamo or Hermes they always very responsible with their customers. They sented me email to make sure I receive my stuff and asked for my response, also they very on time, never late also they answered my problem very quick, but this website which selling some luxury stuff but have too poor sevices.

I usually do not write reviews but in this case, I do want to warn others.
The stores are usually great but I usually shop with saks for online products as I have had great experiences with them and also shop a lot with Nordstrom.
In this instance, I could not find the size of a David Charles dress for my daughter at the other stores and Bloomingdales had it, so it was ordered with expedited shipping with other items that caught my eye. It came and I opened the box and it was for an order for another customer in another state. Products as well as the receipt in the box (which I later told the agent)

I called Bloomingdales customer service right away to see if anything could be done as she needed the dress. The service representative was mainly interested that I print out the label to return the wrong items, he actually mentioned it multiple times about dropping it off at a UPS location, this was even after I had agreed to do so ( he actually sent 2 emails with return labels). I expressed my concern at first and that I was upset and asked if there was anyway he could expedite shipping. He just said "no" then I asked if any stores had the dress( I've had Nordstrom's track down an item in a store and that sales representative emailed it overnight and I received it on time). Again, I was told that it could not be done. He stated that the new package would be coming on Tuesday ( needed dress by Monday). I again expressed my concern and then he stated to me several times that "guaranteed on Monday". I tried to ask for his name for a reference but he actually gave me an odd name and would not give his supervisor's name.
Next day I checked my email and nothing was sent, so I called customer service again. This time a more friendly gentleman but he stated to me that nothing was processed as the previous agent stated the I was a "third party." Don't know what that meant but I asked for the supervisor. He came on and stated that they had to verify everything and nothing was actually reordered. He stated that the previous order had to be cancelled and a new order be placed but it would be not even come close to the needed date. Not very apologetic about what happened before. So, I gave up and asked for my refund.
If someone had originally told me that the new order could not be filled with some apology for the mix up, I would not be writing this.
But the lies is what concerns me.
I will definitely shop elsewhere and I would recommend others do so as well as this seems to be prevalent with Bloomingdales' online reviews.

Several months ago, I used an unsolicited gift/rewards promotion Bloomingdale's sent me.

A few months after that, I purchased another item that was not as it was described nor as it appeared online. So I returned it.

The next month. I did NOT receive full credit for the returned item. So I called the Bloomingdale's customer service general phone number and was told that I could deduct the missing amount in my payment for the bill, which I did. Someone there explained to me that my return credit had been reduced because I had used the original reduction offer their company had sent me for an item that I had kept. I stated that if the company was going to do so, there should have been such an explanation on the unsolicited Bloomingdale's rewards/gift card I originally received and used. If they had done that, I would have torn up the promotion, because it would have required an unwanted, complicated tracking system on my part.

Then on the next statement, not only didn't I receive the deduction, but I was charged a late fee and interest. By this time, I was quite upset. Once again, I called Customer Service and was told that the incorrect charges would be removed from my next statement.

While the next statement showed that the original incorrect charges were removed, an inexplicable interest charge appeared.

Shortly later I spent several hours trying to reach Customer Service by phone and online, only to be told that the department was unavailable due to the current pandemic. After trying the Bloomingdale's "live" number to place an order, I was told that no one there could solve the problem--despite the fact that I asked to speak to supervisors who either transferred me to the original "nonworking" number; or claimed they could not reach out to their manager. The last supervisor, Hector, did say that he had someone to call if he had a problem, but could do nothing to help me.

So Bloomingdale's is taking advantage of the Covid-19 crisis to take advantage of their customers, even long-time ones! Somehow the current health crisis prevents them from helping customers they've charged incorrectly, but allows customers to place new orders. Such seemingly corrupt behavior calls for never doing business with the company again. How could you ever trust them?