brad g.

I received a gift which was on backorder. I called to find out the status and the agent told me she would send me a credit instead. I accepted the offer. The credit never arrived. I called back on 4 separate occasions and each time the representative told me either credit was in process or it was in the mail. Last week I called again and I spoke to Sylvia and Josh and they both told me in a condescending and belittling manner that I will not be getting a credit and I should call the sender of the gift because the sender was not charged since the BLOOMINGDALE'S REPRESENTAIVE canceled the order when asking for my credit. All this was unbeknownst to me. Obviously, I am not going to burden the person who sent the gift, especially, since the offer of the credit was from a Bloomingdales representative. I was told that all phone conversations were recorded. I asked that they review the phone messages, but no one of ever responded to me. It is without a doubt the most bizarre customer service experience I have ever experienced. I realize the that Macy's stock was nearly $70/sh 3 years ago and now it is around $36/sh. But I would not expect them to stoop this low to make a frequent customer this dissatisfied. I live about 3 miles from a Bloomingdales and I will never shop there again and will recite my story to whoever will listen. This is all on top of another gift that I received from Bloomingdales. In that order the gift (cheeseboard) arrived broken in half. It was not in its original box. But rather a makeshift carton with no stuffing and a shipping label to a person that I never heard of. This company appears to be in total disarray and has no procedure in place to get problems like mine resolved.