Bac C.

Super poor services. I bought 1 Canada Goose Jacket from this website. It corst me 825$. First time, I received a email which showed that I will receive this items on 11/27 4 day from the day that my order have been sented (11/23). Until 11/27 I still not receive my item, I sented them a email to ask about my item. They promised that I will receive it at the end of the day. Then next day, 11/28 I sented another email to them. They answered me very unresponsible "It takes 3-7 days to deliver an item, it will be delivered to me on 11/30." And then, on the end of 11/30 I still not receive my item. I tryed to sent them an email and tell them about my problem but they didn't answer my email. Next day ( today 11/31) I tryed to contac them by chating online. I sent them my oder number, after checking it they asked "is it a Dior perfume?" I said no my oder is Canada Goose Jaket. Then they answered me "it is no longer available." And they said they will return my money. Is it fair for me? I have been waiting in more than 1 week then ended up with nothing. If it no longer available why don't thay tell me immediately after I ordered it? Why did they hold my money in 1 week then just said it isn't available? I bought many things online from many website such as Louisvuitton, Gucci, Savatore Ferragamo or Hermes they always very responsible with their customers. They sented me email to make sure I receive my stuff and asked for my response, also they very on time, never late also they answered my problem very quick, but this website which selling some luxury stuff but have too poor sevices.