• Bloomex

Bloomex

Overview

Bloomex has a rating of 2.1 stars from 1,360 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bloomex most frequently mention customer service, next day, and store credit problems. Bloomex ranks 237th among Flower Delivery sites.

  • Service
    495
  • Value
    476
  • Shipping
    473
  • Returns
    403
  • Quality
    451

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 2.2%
Positive
3
Neutral
2
Negative
133
533
See all photos

What reviewers want you to know

Positive highlights

  • Customer service also was super and delivery was on time.
  • I was looking for a delivery service in which I would be sure and tried to order flowers with Bloomex.

Critical highlights

  • I complained and got a $15 in-store credit which is useless as we dont have a store here.
  • If i had mistakingly put the 17th i would of thought it was just me but 100% they $#*!ed up my delivery date.
How would you rate Bloomex?
Top Positive Review

“I would definitely use Bloomex in the future.”

Robin C.
5/20/20

Their flowers were reasonably priced and I was able to find a discount code as well that saved me $5. Their delivery was prompt, even during the COViD-19 period, and the flowers were fresh and lasted a couple weeks in water.

Top Critical Review

“Worst Customer Experience I've Had”

Andrew L.
2/16/24

I ordered flowers a few days before Valentines. They were suppose to arrive on Valentine's Day and I even paid extra for morning and expedited shipping. But they showed up 2 days late, not evening in the morning, and to the wrong address! When I reached out to customer service they waved all liability just quoting their policies and or blaming third party couriers. Their service was absolute garbage and ruined my Valentines Day plans, do not waste your time with these people, find a local florist.

Reviews (1,360)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (55) delivery date (32) credit card (41) gift basket (28) customer service (248) order flowers (169)
Thumbnail of user jasonc923
1 review
0 helpful votes
May 15th, 2020

Delivered a day late, online help was very slow. Waited 30min for an agent. But good prices! Now Am using it for my mother in-law!

Service
Value
Shipping
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Thumbnail of user colleenc437
1 review
0 helpful votes
December 18th, 2021

The arrangement was beautiful. However, the message on the order status was correct but the actual message on the card that accompanied the order was missing part of the message.

Thumbnail of user andrewb717
1 review
0 helpful votes
December 19th, 2019

Delivery charge should have been advised earlier while purchasing so its clear how much it is going to cost in total, otherwise I think the value is good.

Service
Value
Shipping
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Thumbnail of user laurat553
1 review
0 helpful votes
June 3rd, 2020

Have placed over 5 flower orders with Bloomex. Every time it's easy to place flower orders, and they always arrive on-time as shown in the photos or better! Sometimes they are replaced with different colours than in the photos - but they are thoughtfully arranged and the flowers are of high-quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sergiod36
1 review
1 helpful vote
April 30th, 2020

I had to change the date of delivery due to weather. I did it through your website but never got a confirmation that it was received and changed. Can you check on this. Thanks

Thumbnail of user petera412
1 review
1 helpful vote
May 1st, 2020

The site was easy to use. The flowers were delivered on time. The recipient really loved them. But the delivery charge was $18. That made the total a lot more than I expected to pay.

Thumbnail of user normab197
1 review
0 helpful votes
June 17th, 2021

I ordered a bouquet for my daughter in Surrey. Order #*******. It arrived exactly when Bloomex said it would and my daughter loved it! N. Bravo

Products used:
Flowers

Service
Value
Shipping
Thumbnail of user danyl15
1 review
0 helpful votes
May 19th, 2020

Have been a long time customer due to the beautiful quality flowers and fantastic customer service. Now living abroad, I ordered flowers for my Grandma's birthday.
Bouquet was large and colourful, needless to say it made for a very special birthday.

Thumbnail of user joey441
1 review
0 helpful votes
July 23rd, 2022

Typo errors on telephone numbers. Corrected very quickly after my follow up call. Acceptable service

Thumbnail of user shavonnek1
1 review
0 helpful votes
May 14th, 2019

I heard about Bloomex from internet article as the best flower delivery service and gave them a try for the first time. I didn't regret

Thumbnail of user markh841
9 reviews
1 helpful vote
May 16th, 2019

The site was very easy to navigate, adjust the order and to go through the process without a glitch or any surprises.
We even called to ask a question and had immediate help and fully answered all of our questions.
Much easier and smoother than the other 3 sites we first tried.
Would recommend Bloomex to anyone

Thumbnail of user yanah9
1 review
2 helpful votes
February 28th, 2022
Verified purchase

I previously wrote that the quality of an order from Bloomex was very poor and that I was embarrassed to have given it as a gift.

When Bloomex got the entire story they made it right.
I appreciate this very much and admire the way customer service amended their policy when they knew the whole situation.

Products used:
Plantd

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinay4
1 review
0 helpful votes
June 8th, 2022

I ordered a bouquet that is on sale. It was delivered on time and in good order, left between the screen door and front door. The flowers were in good shape, but not mostly white as pictured on Bloomex website. I wanted whites because it's a sympathy bouquet.

Tip for consumers:
Very straight forward.

Products used:
bouquet of flowers

Service
Value
Shipping
Quality
Thumbnail of user tylerg266
1 review
1 helpful vote
March 13th, 2022
Verified purchase

I have recently ordered for delivery, the "make a wish" arrangement with a vase&card combo, as the occasion is for a friends birthday. The ordering process was very smooth and many selections with a variety of prices.
I can't wait to hear what my friend thinks of the arrangement when she receives the delivery.

Service
Value
Quality
Thumbnail of user juliah601
1 review
2 helpful votes
April 17th, 2022

My sister was very pleased with the bunch of flowers I sent her for her birthday, but when I saw them, they looked nothing like the ones I ordered from the website... still beautiful, but not what I expected... anyway, she was very happy with them and they arrived in the morning, which was a nice way to begin a birthday, so I'm pleased overall... thanks

Products used:
floral delivery

Service
Value
Shipping
Quality
Thumbnail of user bl452
1 review
1 helpful vote
December 15th, 2020

I recently ordered a Christmas centrepiece for delivery to a distant family friend. The online ordering went smoothly, the flowers were delivered as requested, and our friends were extremely pleased with the floral arrangement. I'm very pleased that I chose Bloomex!

Thumbnail of user markl792
1 review
0 helpful votes
September 24th, 2019

The bouquet is gorgeous. Anyway please improve your delivery services and take more responsibilities!

Service
Value
Shipping
Returns
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Thumbnail of user lindab1211
1 review
0 helpful votes
May 14th, 2019

I received a bouquet of flowers from Bloomex for my birthday and they were absolutely gorgeous and beautiful. I have subsequently recommended them to anyone who is sending flowers to loved ones. They also have disount coupons.

Thumbnail of user andyg121
1 review
0 helpful votes
May 14th, 2019

I used discount coupon and it helped me save my money. If anyone going to use Bloomex I can advice to use discount coupons.

Thumbnail of user josis
4 reviews
0 helpful votes
May 17th, 2019

Always use Bloomex to send flowers they never disappoint, & continuously give great value for money.

Thumbnail of user hoodede
72 reviews
27 helpful votes
February 8th, 2023

Recently purchased flowers as a gift for a friend in Canada using Bloomex. They offer same day shipping if you purchase before a certain time, but it is quite expensive. They have lots of sales, but service fees and shipping fees do add up. I personally didn't see the flowers, but apparently they arrived a little less "full" than showed on the website, which was dissapointing as I paid extra for a deluxe bloom with extra flowers. However, they did grow and bloom bigger over the next few days, and lasted a while as well (feedback from my friend!)

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From the business

Bloomex Canada Flowers - Save 50% over Local Florists. Send Flowers Online - Same Day Flower Delivery. Order Flowers Online and Discount Flowers Bloomex.ca

Company Representative

Thumbnail of user lokhonial
Bloomex C.
Typically responds within 7 days

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