Bloomex

Birthday gift delivered 2 days late after the recipient had checked out. Spent $75 to have flowers delivered to the reception of a hotel.
Service was terrible, offered me replacement flowers and when I called back to give new address they pulled their offer away.

My aunt passed July 4th weekend in Massachusetts. Bloomex assured me it would be outsourced to local flower shop in Fall River Mass. I paid in US dollars. I asked originally for it to be sent to funeral home.- address was provided. She was buried on Saturday, no flowers. I asked for refund as of today, they still were not delivered. How incompetent can this management be? The warehouse is in USA!

Flowers were to be delivered on January 5/24 for a memorial service, they arrived January 8/24. The delivery person dropped them off on the porch without knocking. We say him get back in the Budget truck. The flowers were half dead and wilted.
I'm way for. A response from Bloomex

Well to make a long story short, this company is so bad
1.ordered flowers they never arrived, they gave me a credit, not good enough, but having no choice ordered again however the credit did not included taxes or shipping, had to pay again.
2. Second order arrived 2 days late, and delivery person asks for the recipient to go downstairs to get flowers.hum not good service
3. These were birthday flowers the card said happy birthday, but the box said sympathy. Now that is totally unacceptable.

Please do not use this company they do not call back when you leave a message.

Totally dissatisfied

I ordered the bouquet shown below but with 12 roses for a dear friend in a palliative care hospital. While roses were lovely, they were flanked by 2 big leaves NOT the beautiful greenery and tiny white flowers in the photo. Imagine my surprise when I saw it. I wanted to cry! I could have bought a nicer bouquet at Sobeyes for $35.99 but I paid a whopping 83.00!
Due to the nature of my friend's illness, I could not take a pic of the bouquet that was delivered.
My friend deserved better than this!
I sent 2 emails to customer service but no reply!
Shame on you Bloomex!

Purchased deluxe ( upgraded!) bouquet for my daughter birthday. Website pictures are misleading and NOT represent what they sell in reality. Customer Service refers to return policy, but people taking your order fail to bring return/refund/exchange ( whatever is applicable) policy to your attention. They MUST, but hey do not. Delivered arrangement is not even close to that I've purchased based on the picture. Customer Service is useless. AVOID BY ANY MEANS. Zero stars.

Mother's Day flowers arrived wilted, browning, petals falling off, not the flowers we ordered. Unarranged with an elastic band holding it together in a white grocery bag. We ordered a vase but that arrived lying on its side with no water. Bloomex not willing to give a refund. They said the photos we submitted - some with naked stems (flowers had been cut off by the "florist") were within keeping with their policies. I. e. They are comfortable with delivering dead garbage.

We paid extra to have it delivered by noon. At 4:30 we were told that they can't guarantee early delivery but it would be there between 4 and 6. Very difficult to get through to service agent. Their phone system keeps hanging up. It finally came and the box was delivered upside down. Fortunately the flowers weren't destroyed. The flowers were not quite what was ordered. The vase was completely different than what was ordered. Overall a one star is generous.

I ordered flowers for a friends birthday on Friday, to be delivered Saturday. Saturday came and nothing was delivered, Sunday I received an email that my order was changed. By Thursday the flowers had still not been delivered so I contacted support. I spoke with Naseem who explained to me the address doesn't exist (I have sent things to this address in the past.), and said there's no option for refund but if I give a different address they'll send a bouquet. I don't have another address to give as I don't know anyone else who lives in Manitoba. See on my order page delivery would be May 21, and today is May 26.

There is always a potential issue when you use the services of a florist so far away. This is the third time I've used, and I am very impressed with their service and would highly recommend them to anyone.

Don't believe the pi tires on their web site. I ordered what I thought was a beautiful bouquet of mixed flowers for my granddaughter costing $115.00 and she received a dozen roses totally opened. When I called to complain I was told not to go by the pictures on line and they have the right to change the order. What a scam!

My parents sent me some flowers as a surprise, and they are truly beautiful. Healthy, fresh, vibrant flowers and very well presented in a box with water bag and bow. Also came with a hand written card with my parents message on, leaflet about the company, plant food and a card for the local florist who prepared my flowers. It was a nice touch knowing which local florist had made the bouquet. I have used Interflora previously when ordering flowers, but now I will be looking at Bloomex first.

We discussed and organized next day delivery at a premium charge with a Bloomex employee.
Delivery came 4 days late and flowers were dead. No refund. What a waste of hard earned money.

Stay away from Bloomex

I've been a member with Bloomex since 2017 and I have yet to find or make any complaints about this company, this has been the best flower delivery service I have ever seen and my wife loves the arrangements that she receives, on time and very fresh flowers each and every time thank you! For being so great.

I have ordered on Mar 6 for flower and delivery on Mother's day Mar 9 (3 days ahead). However I did not receive it until 22:45 PM when everyone went on bed and quit waiting for the flowers. I have tried both live chat and call center but has no answer.

Contacted this morning and was informed since it was delivered there will be no refund, not even an apology. Your delivery policy is " Regular Delivery (Next Day) $14.99 Orders will be delivered between 9 a.m. and 8 p.m. for residential addresses, and between 9 a.m. and 5 p.m.?

I request a full refund and apology from Bloomex, and I will reserve any further action sin legal and social media.