Mother's Day flowers arrived wilted, browning, petals falling off, not the flowers we ordered. Unarranged with an elastic band holding it together in a white grocery bag. We ordered a vase but that arrived lying on its side with no water. Bloomex not willing to give a refund. They said the photos we submitted - some with naked stems (flowers had been cut off by the "florist") were within keeping with their policies. I. e. They are comfortable with delivering dead garbage.