BloomexReviews 1,382

I ordered a stand of white rose, they sent a stand of cheap daisy and the display is more like a used flower stand.
What you see on their website is NOT what you will get. See the attached pictures for yourself.

I order a dozen red Rose's in the morning to be delivered the same for a special birthday girl, they took my payment and agreed to deliver the same day and two hours later I get a text telling me my order is being investigated so I called and they confirmed that my order was getting ready to go out for delivery then at 2:02 pm I get an email saying my order is on hold so I call again and now they tell it can't be delivered today because they were short of Rose's today and they couldn't deliver until the next day such horrible service how can you be a national flower service and run short of Rose's this company is the worst in business I should have call the local flower shop, thumbs down for this company.

I was charged a different currency which almost doubled the cost of my flowers. Money which I could not afford. Flowers delivered bunched in a box - not arranged as conveyed in website. Not even close. They are not interested in my complaint.
I ordered the top option - the Designer III Supersize. The below is what was received.

I WILL STAY AWAY FROM THIS COMPANY.

-Flowers arrived on time, but 3/12 of the roses were completely dead, and most of the others were in rough shape
-Only offered to re-send the order, or give me a store credit - but I'd have to pay the delivery fee again
-Company policy: NO REFUNDS (wish I had known that)
-I had to call these guys 4 times to escalate this issue, but response was always the same
-Emails they sent to me were incomplete, didn't include a description of what was happening with my request; just said the order was 'UPDATED' with no explanation

DO NOT order flowers from these guys!

I am sure Bloomex would be fine, provided you do not have any issues. But when you send flowers and a bottle of Champagne to a 5 million dollar house and the vase is broken and the cheap white wine is broken and nothing is done to rectify the situation, that is when you need to find another flower service. This one is horrible!

I ordered a gift basket for my mother from across the country. Unfortunately she didn't tell me how terrible it was until the second order. The chocolates were old and getting white, the caramel corn was one big lump, the cherry candies were stuck to the wrappers and pretty much inedible. I called Bloomex after the fact but nothing was done. I will never order from them again. If I could put zero stars I would.

Carefully chose my mom a colourful bouquet. They sent a yellow and white depressing order. Not appreciated! Sent them photo. They agreed nothing like what I ordered but said the flowers were in good shape. Did nothing to make it right. Not impressed! Why offer a selection when they decide what will be sent! Customer Service did nothing. Big hassle. Everyone who saw flowers was astounded at the depressing nature. Noticed they have been investigated. CBC news article as well. DO NOT TAKE A CHANCE ON THIS COMPANY!

Ordered flowers several days in advance for a funeral. Something happened on their end and the courier didn't deliver. They said they would resend but only the following week, beats the purpose of having the delivered in time for the funeral.
The offered me an in-store credit but I told them I expect to receive a full refund on my credit card as I will never use their services again.

I ordered flowers to be delivered for a sympathy arrangement and first they told me they were delivered, then they would look into it and get back… which NEVER happened then they didn't have what I ordered and would send something different… 3 days later and STILL NOTHING…. When I asked for some kind of compensation they offered $5.00….FIVE…… and with a monotone condescending… I'm sorry ma'am garbage… I'm now scrambling a week after the funeral trying to send something else! BUY YOUR FLOWERS ANYWHERE BUT HERE…. ANYWHERE, this place is trash!,,,,TRASH,

After my brother took a massive heart attack I sent him a fruit basket with a little teddy bear. It cost $127.00 I had no problem with that as the basket on their website was beautiful. My brother received about a bag of apples and a few oranges. I was horrify to see what he received. I called the company they told me to write a complaint by email wishing I did and never heard back. Do not use this company!

I purchased 2 "super-sized" funeral arrangements. Only one was delivered on the day of the funeral. NO HELP was given to fix the problem. Canned script from both the on-line chat "agent" and the live agent as to why the delivered arrangement met the requirements of the order. All horse S$%! The web site stated I should have received "a beautiful mix of at least 24 stems of assorted Premium flowers or a single type of flower, like White Roses or Lilies." The picture of what I did receive says it all. Save yourself time, money and aggravation - DO NOT BUY FROM THIS COMPANY

Anniversary gift, showed up 4 days late and were dead in 2 days, they said they don't give refunds, such poor service, never again.Order No. *******

I wanted a special arrangement for a 90th birthday! I ordered a red and white arrangement, paying extra for the largest possible size, extra for a red vase, extra for delivery, and extra for a balloon. What arrived was a pink and peach arrangement, in a clear vase. I've not seen it so don't know what size was sent. No card was included, so the message I dictated wasn't in with the arrangement. And of course, no name was included, so she didn't know who had sent it. Luckily her daughter had my email address, and she contacted me to see if it was me who sent the arrangement. I was extremely disappointed and would NOT order from Bloomex again! (my order number was *******) (I don't know how to transfer the pop)

Great service and speedy delivery to the other side of Canada. The on-line chat option was a big help for a first-time user like me.

I live in Florida and for Mother's Day this year, I ordered 70 orchid stems for my mother who lives in Ontario and recently moved into a long term facility due to stroke.
I chose this flower because they are her favorite and because of their long life.
Since she is diabetic, and recently admitted to a long term care facility. I opted NOT for chocolates, but for a vase and a card, which the promotion offered. (please see purchase confirmation below).

Bloomex delivered to my Mom -9 roses and a box of chocolates. Due to cognitive impairment from her stroke, she sat unsupervised and ate ALL the chocolates in one sitting and as a result nearly went into a diabetic coma. Four days later the roses were dead.

When I called to express my disappointment, I was met, not with apologies, but with aggression from the young lady who curtly told me that your company reserves the right to substitute flowers, according to your policy and that if I had read the promotion I would have seen that chocolates accompanied every order. When I asked to speak with a manager I was abruptly told there was none, then she said something that I didn't understand and promptly hung up.

I called back. The second person I spoke to at least apologized for my experience and explained that there was no manager on site and that someone would get back to me. I expected a phone call but instead was sent an email offering me a discount on my next order—which will likely never happen based on my experience.

I understand that Mother's Day is extremely busy for your company and that mistakes happen. I also understand your company's policy about REASONABLE substitution,(which roses for orchids is not) but that notwithstanding, I also understand that when you make an error, you make reparations.

At the very least I expected an offer to make things right. I held my end of the transaction and paid $102.79.
I expect at least what I have received from other florists who messed up my order—an apology and either an offer of a refund or the courtesy of sending what was ordered in the first place.

I would appreciate hearing from someone from your organization to discuss one of those options. In this day of social media domination you can ill-afford to ignore the power of good customer service.

Sincerely,
Michelle Hart-Claytor

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Sent from my iPhone

Ordered White Roses, lilies and carnations for my boss's wife funeral. The were suppose to 35" high 25" wide with 52 flowers (as I ordered the supersize) and ribbon to be delivered to the funeral home to be brought to the church.

Didnt arrive at the funeral home, arrived at the church 2 hours late, the flower arrangement had 28 flowers, no roses, and measurement 22" high. Also, I get an email saying they used a local flower shop and went by their prices. If I wanted to us a local flower shop I would have done it myself.

They stated they do not come to my town, didn't mention anything upon ordering or the 3 days prior to funeral, or after I called them 3 times that day, customer service said they were on route...the heck they were..., I did order over the phone, so I got alot of info on how they should be, as I like to ask questions, the flower arrangement was so disappointing, nothing like what I ordered.

STAY AWAY FROM THIS COMPANY UNLESS YOU WANT DIAPPOINTMENT...THATS ALL YOU WILL GET!

My elderly mother placed an order over the phone with Bloomex and the customer service was awful: the representative had zero patience, huffed and puffed in frustration, and made my mother feel terrible and stupid. That rep had zero communication or professional skills. My mother was made to believe that she paid 150 CAD for a flower arrangement in a vase, birthday balloons, and a card and that is why she thought 150 CAD is ok price for it. We had to call to reschedule the delivery and my husband was assured the delivery will be done after 6 pm, when we planned to be home. Delivery was done on the date but at 11:30 am and the flowers had to stay on the entrance step in the full sun for a half day. We received 2 bulk bunches of 16 inches high small roses and 1 bulk bunch of 20 inches high roses of questionable quality with frayed petals. Nothing else. Raise your hand who thinks that 36 bulk roses of questionable quality are worth 150 CAD? It took me 2 weeks, 5 phone calls with useless and unprofessional reps, and a couple of emails to receive a resolution for this nightmare in the form of store credit. Bloomex will NEVER refund your money and it DOESN'T MATTER what was delivered, as long as flowers (whatever comes) were delivered. That is their policy and that is it! I risked it to place another order to use that store credit and certainly had to add some more money. I ordered all bulk: red roses, baby pink carnations, and baby pink snapdragons. I received red roses, magenta carnations, and mixed purple and white snapdragons. Raise your hand who thinks that red roses pair well in a flower arrangement with magenta and purple and white? The color issue aside – I received NOT WHAT I ORDERED. Bloomex responded to my complaint about the second screwed-up order that they delivered whatever they had available because other suppliers wanted to charge them more money. Why the blazes should I care what their suppliers want to charge them?! They received my money, promised to deliver certain items, and did not deliver what I ordered. See above, Bloomex will NEVER refund your money and it DOESN'T MATTER what was delivered, as long as flowers (whatever comes) were delivered. I was offered 20 CAD store credit, which feels like a face slap after what I went through with this horrible company during the last 3 weeks. There is no management to talk to and you will be stuck with reps, who are unprofessional, and have zero communication and customer service skills. If you value your time, nervous system, and the smiles of your loved ones when they get the flowers and your money, DO NOT ORDER FROM BLOOMEX under any circumstances!

My aunt passed July 4th weekend in Massachusetts. Bloomex assured me it would be outsourced to local flower shop in Fall River Mass. I paid in US dollars. I asked originally for it to be sent to funeral home.- address was provided. She was buried on Saturday, no flowers. I asked for refund as of today, they still were not delivered. How incompetent can this management be? The warehouse is in USA!

This was ridiculous service i ever had.
I have ordered flowers for Tuesday and Wednesday evening I received an email that its has been updated but not delivered.
I made fckin international call to ask them.
They said it has not been delivered yet.
They have canceled my order because i ask them where is my order.
What is the point to deliver flowers after two days of occasion.
Their management is useless.they haven't reply me any email back.

Highly not recommended service