Bloomex

Very disheartened by this company. I ordered flowers and paid a premium to have them delivered the next day as apose to two days later due to the recipients not being in a very good state. However the first bunch was delivered 2 days later and the second bunch 3 days later. Definaitely not what I paid for. Thanks for letting me down Bloomex

Ordered May 7th for May 10th delivery
I paid extra for delivery on May 10th when the company contracts a delivery service that doesn't even provide delivery on sundays.
The order arrived a day later than I paid to have it delivered
The order was absolutely nothing close to what was represented in the picture on their website
The order had dead, wilted and broken flowers
The order had far fewer flowers than I paid for (approx 32 in photo. Received 11)
The order had flowers of a lesser value than what I paid for
I have had to spend numerous hours trying to contact customer service. They have blocked me from their phone number, Facebook and messenger. I get automated replies from their email.
Very sad and disappointing Mother's Day!

My 89 yr old mother called me crying because her Mother's Day arrangement was made up of dead flowers. The rose petals were falling off, the purple mums were dead, and the carnations were all dried up and the edges were brown. She said the only parts that were alive were the two pieces of green ferns that were there for background greenery. I tried getting through on the toll-free line for over an hour. Their recording kicks you off hold after 3:30 and you have to dial up again. I tried to do their live chat but it's not a "live" person it's really a bot that gives you canned answers.
Eg. It wanted my order number corrected when I'd had a typo. Fine, I corrected it. I then wrote in everything you see in this review. They asked for a photo to be sent to a certain email so they could "investigate it". I explained my mother is 89 and lives alone and can't take a photo of it. Then the bot comes back and says "Would you like to place an order?"
You can't talk to a live person, you can't get a "live" person on the chat, so there's no recourse for an arrangement of dead flowers. And to top it all off, I'd put instructions that the delivery driver would have to go inside the main door of the seniors building and knock on her inside door (which is clearly marked). Someone found them on the SIDEWALK outside her building and brought them to her.
Completely unacceptable, inexcusable, and I've been a Bloomex customer since 2014. I will never give them a cent again.

I ordered flowers for my mom on Mother's Day. Her day was ruined because she received dead flowers. What a surprise that was. After receiving them I've tried and tried to get my money back because of the dead flowers but they refused even tho I gave them pictures. HORRIBLE COMPANY! DO NOT ORDER FROM THESE EVER!

I live in the US and ordered from bloomex.ca to have flowers delievered in Canada, total came out to 68$ CAD, but was charged 68$ USD to my bank, when if a conversion would have been applied should have come out to 52$ USD. Called customer service to see if there was a mistake, but nope they stated that prices are in Canadian but if orders are placed outside of Canada they are in USD, which still made no sense as no conversion was applied. They denied my request for a refund for the difference and denied my request for a full refund as it was a next day delivery. Scammers.

This company wanted me to give them my credit card statements proving my order wasn't fraud?
Customer service told me they didn't care what I did...online chat refused to respond, and on and on...I have never dealt with soething like this before...I am horrified this comapany is trying to commit fraud on my credit card

I ordered flowers for my in-aws that live in Boissevain MB. Flowers looked great on pictures was excited for them to arrive. Well BLOOMEX sent them from Winnipeg in Purolator Truck (not heated) it proceeded to go for 2.5 hours to Brandon MB which was then transferred to another Purolator Truck and that is approx. Another 1 hour in a cold truck, so you can imagine that these poor flowers did not have a chance to survive once at destination the driver placed them in -28 weather outside at back door did not wait for anyone to come to door just left them and at that point they were frozen solid... BLOOMEX is not giving a refund they want to re - send I say NO THANK YOU! Terrible terrible service and customer service... Very unhappy

I ordered from this company for the first time from Australia to Canada the tracking was down and my dad didn't receive anything I did send 6 emails asking about my order no reply and nothing from the company I am really disappointed

I ordered an arrangement for the funeral of my best friend. The arrangement is called Rose Garden Heart and very expensive given that as the name and picture imply it is made of roses. I paid before taxes and delivery fee $199.00 (according to the add at discount of $279). I was so disappointed and actually angry of what the arrangement they sent to my friend. It was far from what I paid, it did not have the heart shape, and I could count the roses. I felt taken advantage of, especially as the arrangement was for the mother of my friend. I imagine this is a common practice as people would not usually confirm what has been delivered, so not hard to get away with it. Although they tried to address my complain, they refused to return my money, regardless if the quality of the product is proven to be much inferior. They actually told me that "the arrangement was quite lovely and made with fresh flowers "Given their policy of no refund and of changing arrangements depending on inventory without asking or compensating for lost quality, or for additional profit, I would think twice before ordering from this store. See pics: I was led to believe that I was paying for a heart of roses; the real thing is a messy wrath with a few roses. They refused to return me the money in full and I ended up settling for $50. Thank you.

I ordered some flowers to have delivered to my mom, they were late and also she had to rearrange the bouquet she said because alot of the flowers were dead and looks nothing like the arrangement I ordered, be aware people I was embarreded that my mom had to tell me this. This won't happen again!

Disappointed!
They promised same-day delivery but delivered the flowers 2 days later after Valentine's Day!
The flowers are almost dead and all fallinf a part!
Don't waste your time or money on them!

I purchased a deluxe bundle of roses along with a teddy bear and chocolates, had it delivered to my Mom on Mother's Day. My mom received the roses, unfortunately, the roses were almost dead upon delivery. I phoned to complain, the representative informed me I could not get a refund, however they could resend the order at no cost. WELL it's been a month now and BLOOMEX still has NOT rectified the situation, even though I have called several times and sent various email. Management won't even return my calls. Its very disappointing that my mom received a bouquet of basically DEAD ROSES for Mother's DaY! BTW I was forced to chose a star for their rating... as far as I am concerned it should get a big fat ZERO

I ordered a "Supreme" funeral arrangement for my mother in laws funeral before ordering i asked how many flowers would be in the arrangement I was told 24 for standard, 36 for deluxe and 54 for supreme, I paid the additional upcharge for the supreme. When the arrangement arrived it had 24 flowers in it and no ribbon. I questioned Ellen's Florist in the Miramichi who said, we are a 3rd party, this is what you are getting. The first photo is what I received, the second photo is what I ordered. Buyer beware.

I ordered a delivery for Feb 13 to avoid valentines day rush. No delivery. I call and they say no worries we will deliver next day for you. Still no delivery. I call again and they said sorry we cant do anything about it. I wanted a refund and they say we dont do that, is there anything else we can help you with? Like how does a company train their staff to not give a $#*! about customers!? AVOID AVOID AVOID AVOID X*******000

1 day delivery NOT.Ordered on Saturday for delivery Monday not delivered till Wednesday!Aunts 80th birthday they changed order and she got some flowers a balloon and a teddy bear NOT what I ordered I felt so bad for her.

I ordered a 'Dragonfly' bouquet from the UK to be delivered to a family member in Canada following the passing of my father. The flowers did not arrive on the specified day, nor the day after. I was advised this was due to a road closure! The flowers eventually arrived 2 days later and were in poor condition, the petals were brown and the stems were limp. There were no dragonflies despite the bouquet being advertised has having these. The flowers were about half the size as shown in the photo. I wrote an email to complain and sent them photographs, and was given the explanation that the flowers looked smaller due to the way they had been arranged, the poor quality was due to the recipient not looking after them properly (the photo was taken 10 minutes after they were delivered), and the dragonflies were out of stock. The delay was the courier's fault. They took no responsibility whatsoever for the awful service and product, and just blamed everyone else. I would urge anyone not to use this company if you want your delivery on time and in good condition. Their customer service is appalling with no apology or refund offered. Their refunds policy states that they will offer a replacement bouquet but they would not honour this either.

I wanted a special arrangement for a 90th birthday! I ordered a red and white arrangement, paying extra for the largest possible size, extra for a red vase, extra for delivery, and extra for a balloon. What arrived was a pink and peach arrangement, in a clear vase. I've not seen it so don't know what size was sent. No card was included, so the message I dictated wasn't in with the arrangement. And of course, no name was included, so she didn't know who had sent it. Luckily her daughter had my email address, and she contacted me to see if it was me who sent the arrangement. I was extremely disappointed and would NOT order from Bloomex again! (my order number was *******) (I don't know how to transfer the pop)

Would give 0 if I could. Look at the pictures…what I ordered vs what I got and it is a sympathy bouquet! They offered me $20 store credit! Unacceptable!