I ordered flowers from this Bloomex.ca to deliver it for my mother's in law Birthday. Same second I paid my order and customer service representative said my that this order will be delivered on the next day from 8 to 12 am. But this order haven't been delivered not in this day nor in next few days. But my order on the website exchenged it's status many times. I called to the bloomex many times and trying to get explanation what going on, but didn't get any, instead I got very bed customer support in course form. Finaly, old lady was waiting her birthday present for two days and didn't get it. After my next call bloomex advise her to pick her preset up in the office inspite the delivery was already paid. After four day fighting the DRY flowers were delivered to the recipient to be throwing out. I will never use bloomex service again and couldn't advice it to anybody.
DO NOT ORDER FROM BLOOMEX! Wrong flowers sent on two occasions, half of the flowers were dead or just not there, delivered on wrong day and no compensation for their mistakes. Horrible customer service
Called and emailed, even tried the live chat but no one was ever there. They still haven't delivered flowers, but have stolen my money and ruined Mother's Day for my mom. Won't respond to anything and won't refund my money. DO NOT TRUST THIS COMPANY!
Ordered 2 times from them, thinking maybe it was fluke the first time. Well NOPE! 2 times they did NOT deliver on the date. Forget being refunded by them, they will NOT REFUND, they won't even answer you. I had to call my bank to dispute the charge both times. STAY AWAY FROM BLOOMEX.
Excellent service! Delivery was extremely quick and the flowers from the florist I chose were beautiful. We will certainly be using Bloomex again for any more international floral needs. Thank you!
They did a same day delivery with no fuss and at a far more reasonable price than some of their well known competitors. My Grandmother really enjoyed the bouquet she received too.
Excellent service... despite the initial Florist being unable to deliver... a back up florist was found at no extra charge. My mum loved her flowers! Thanks again
I loved their flowers so much that I now have a subscription! Your product is superior to other tried and true brands. Thank you for brightening up 2020!
Awful product that wasn't anywhere close to what was advertised. Arrived withered. Extremely overpriced for what I ordered. Customer service is unhelpful. Avoid at all costs.
Wanted to send my friend some flowers as her grandpa had passed away that day. Flowers were ordered and then delivered a couple of hours later. Very efficient
Sent to a family member 100 miles away from where I live. Service was fantastic and the flowers were outstanding in quality and arrangement. Thank you so much.
Used direct to florists. The flowers arrived looked even better than advertised no hassle at all and very simple and straight forward. Definitely be using again
5 star. The original florist could not deliver so they overcame the problem without any fuss and let me know in case I wanted to cancel. Super on a next day service. Graham
Had to order flowers for a funeral at short notice, got them the following day, was extremely impressed and they were absolutely beautiful, would definitely use them again.
It was a great easy experience, and the flowers that actually were delivered from my family photo look exactly as on line picture and or better! Thank you.
The florist was great and delivered a beautiful bouquet of Christmas flowers to my in-laws. I am very happy with their services and will use them again!
Flowers arrived right on time and my friends were delighted with them. Thank you so much for the prompt service. Will definitely be ordering flowers from Bloomex again!
Arranged a same day delivery to my daughter, The flowers were absolutely beautiful and still are a week later. Very pleased, will definitely use again. Many thanks
Delivery charge should have been advised earlier while purchasing so its clear how much it is going to cost in total, otherwise I think the value is good.
We have been cooperating with this company for a year. On any occasion they make my favorite the most magnificent surprises. The flowers are fresh, beautiful. Everything is always on time, thank you)
Overview
Bloomex has a rating of 2 stars from 1,378 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bloomex most frequently mention customer service, next day and store credit. Bloomex ranks 255th among Flower Delivery sites.
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- Dartmouth, NS, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
I sincerely apologize for the repeated inconvenience and disappointment you've faced with Bloomex. It's disheartening to learn that your orders were not delivered on the expected dates, and the lack of refund and communication only added to your frustration.
Your feedback is crucial, and I want to extend my deepest apologies for the inconvenience caused by these instances. As a company committed to providing reliable service, it's regrettable that we failed to meet your expectations on both occasions.
I understand the frustration associated with the need to dispute charges and the lack of responsiveness from our end. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience this may have caused you.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your orders in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and inconvenience caused by these experiences. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience