Blair

I emailed them to ask about an item they sell. I received a reply that they didn't have the info I needed, but would look into it and get back to me. Months later, still waiting. Then I found something that I want (and don't need their "help") -- but when I went to order it, I noticed that while the URL starts with "https", there is no little padlock to indicate that the site page is truly secure. I've always been told to look for both "https" and the padlock. So, I have to wonder if this is a safe place from which to order online. I think I'll pass.

Ive been buys from Blair for years. Recently I saw a dress, took my measurements and ordered the correct size (M). Im no small. When I got it it was so big in the chest even after I washed. It was on sale for $20. They wanted to charge me $10 to ship back. It was marked M. No amount of review would change that. They were rude. Said I only had two choices. Theyre shipping back or mine. I told them I had a 3rd choice. I closed my account.

I like Blair but am considering canceling my card. Try and look up how to pay your Bill... I searched everywhere... it's terrible... either you have to open a special account with cominity bank in Columbus Indiana or, you have to go to a special (Place I never herd of that pays bills) or call them pay online the Bill in full so it seems, or Mail it to a PO Box in Texas which I chose to do... really a lot to sort out for us older folks. (Bah) The clothes are fine.

It will cost you $10 to return an item. Quality is good but, since you have to spend $50 to get free shipping, it costs a lot to do business with Blair.

Ordered gifts for a friend in June. Charges continued to hit my checking account until September. I was told a credit was issued for a refund when in fact it was not and my account was continuously charged. There are other great sites to order from. This one is not worthy of anyone's business. Although they offer a full refund they keep sales tax and delivery as well as charge your payment authorization for months after the purchase. Never again.

I ordered some pants for my elderly mother and they were too small. I went from misses to women's sizes, but wanted them short. The sizing chart was not clear on how the size and length considerations overlap, so I called the company to get more information and reordered what I thought would fit my mother. But the second batch were not right either. I asked the company to pay for the return shipping based on the ambiguity, but that request was denied in a rude way. Talked to a supervisor who was also ungracious and dismissive. I will not order from this company again.

Years ago I stopped ordering from Blair's because of a problem with a legit return. I just recently ordered a few items because of medical problems, it's difficult for me to get out. One item was tóo large and they are going to charge me $10 to exchange it! I don't think so. I'll take my business elsewhere. No wonder they are going out of business. Can't compete with Amazon with lousy customer service.

I bought a vest on sale $23. Didn't fit too large, returned the vest for an exchange using their label that I had to pay $9.99. And on top of that, I checked out my checking account last night & saw that I charged another $23 for this vest, No it was NOT a credit, in was a minus on top of that $9.99 that I to pay to return the vest. So, now I'm charged over double the cost of what the vest would had cost reg. Price. I would NEVER buy any thing from this company again. Buyer Beware. They are crooks. That's how they stay in business, ripping people off!

If there was zero stars I would make sure to give that to Blair. This company is terrible. I spent more than an hour trying to understand why I hadn't received my exchange. What did they tell me: we tried to reach you via email and you didn't respond. However, their emails NONE say to reply. So, what do the incredible people of Blair do? They decide to cancel my order and not tell me about it. This is suppose to be my mother and grandmother's Mother's Day gift. The "supervisor" says that he would waive my shipping and get it to me as soon as possible. A few minutes later what do I see on my card: full charge for expedite shipping. I still had to spend another 20 minutes trying to explain. It really isn't worth the time wasted with this company. I hope that the business bureau see what they are doing and that they don't treat their customers with respect.

I ordered 4 ceramic Christmas trees for gifts sent to my daughter. She received a small box with what appeared to be the label was cut out of another cardboard box and taped to the shipping box. She opened the box and there were two boxes of chocolate pretzels (which they don't even have in the catalog), and it appears one box has open and pieces are missing., and NO trees! I called customer service and they said ship them back (the website said do not return food items) and AFTER they verified the return they would resend my order. In the mean time they have my $65 and there's four people without Chisymas gifts. This is their fault and I'm being punished. DO NOT order from this fraudulent company.

I've purchased several articles of clothing from Blair. Their catalogs and website are so enticing, especially when they have sales. Unfortunately, their website and catalogs do not accurately reflect the clothing size. Although they readily accept merchandise returns, customers lose the shipping cost each time. After complaining that their merchandise was being returned solely because their sizing charts were grossly incorrect, skirts literally so large that they dropped to the floor, I was told that a customer who uses their return label will be incurring the 9.99 shipping cost.

When explaining to customer service that I would have been keeping the items had they been reflective of their advertising, they simply repeated their company's return mantra. It is unfortunate that this is how they treat their customers. I won't be shopping with any of the Blair companies again. Buyer beware.