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California
1 review
4 helpful votes
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Up-selling
July 7, 2020

I have always ordered XL misses tops. Looking at the Blair catalog that arrived today, I noticed that XL misses size is gone. Women's sizes start at XL and are $5 x $7 more expensive. Catalog went straight to recycle.

Date of experience: July 7, 2020
Arizona
1 review
5 helpful votes
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They sent me the wrong item. When I contacted customer service they said someone would get back with me within 24-48 hours. That never happened and everything I call they say the same thing... be will get back with you within 24-48 hours. All I want at this point is a refund.

Date of experience: July 6, 2018
Arizona
1 review
13 helpful votes
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Buyer Beware
July 21, 2018

Going to cost you if you don't like what you ordered. I bought two pairs of shorts - cost with their mailing $62.37. Bad fit - I returned them the next day in their envelope with their mailing return bar code. What was credited back on my card? - $39.99! - Called them - "Oh, you have to pay our mailing cost of $12.99 plus the return cost of $9.99!" (For some reason its cheaper to return them than mail them - LOL) They make their money on returns, not on their merchandise. Stay Away!

Date of experience: July 21, 2018
Arizona
2 reviews
11 helpful votes
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Ive been buys from Blair for years. Recently I saw a dress, took my measurements and ordered the correct size (M). Im no small. When I got it it was so big in the chest even after I washed. It was on sale for $20. They wanted to charge me $10 to ship back. It was marked M. No amount of review would change that. They were rude. Said I only had two choices. Theyre shipping back or mine. I told them I had a 3rd choice. I closed my account.

Date of experience: June 16, 2018
California
1 review
8 helpful votes
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Hidden cost
January 29, 2020

I ordered one item and somehow it directed me to a website for extra coupon/savings, once you enter the website they sign you up automatically to become a VIP member without even asking for your permission as they use credit card number from the order that was place.

Date of experience: January 29, 2020
Maryland
1 review
7 helpful votes
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REPEAT CUSTOMER, MANY ORDERS OVER 10+ YEARS. FROM CATALOGUE ON LINE ORDER WOULD NOT GIVE $10 DISCOUNT PER SAME ITEM #. HAVE BOUGHT SAME ONLINE WAY FOR MANY YEARS! NEVER RAN INTO THE "ATTITUDE" OF A CUSTOMER REP FROM BLAIR AND ASSOCIATED COMPANIES. VERY RUDE! VERY CONDESCENDING! THEY HAD ALL THE INFOR NEEDED BUT 23 MINUTES TO ORDER 2 ITEM # BUT DIFF. COLORS? NOT GUD!

Date of experience: September 26, 2023
New York
5 reviews
6 helpful votes
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Love it
September 27, 2020

I buy all my clothes at this website, Their sizes are true to size and I have never had to return anything because it did not fit. Their prices are really good and they have specials all the time. Their styles are up to date.

Date of experience: September 25, 2020
Georgia
1 review
4 helpful votes
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Incomplete order
April 25, 2022

I ordered 2 pairs of jeans, l in black, 1in blue. I only received the blue pair, although my packing slip said l received both.To date l have never received the black jeans. I have made 4 calls, l placed the order in February, this is the end of April. I haven't even received a refund for second pair.

Date of experience: April 25, 2022
Maryland
2 reviews
6 helpful votes
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Poor Service
June 21, 2016

Placed order on June 9,2016 of twenty-six clothing items. All items were in stock. BLAIR didn't fill and ship order until June 17 and four of the items were back ordered until second week in July. Items paid for with PayPal at date of order.

I checked there rating today, a little late. I'm not the only one with complaints!
BUYER BEWARE!

Date of experience: June 21, 2016
New York
1 review
7 helpful votes
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The piece I ordered had an under piece and a dress that supposedy fit over. The under piece was alright but I couldn't even get the dress on over it. After reading a few reviews I will throw the pieces into the Goodwill and put my own negative review on the internet. It's easy to give free shipping and then send pieces that are not the same size so you can get extra money charging customers to send them back. I wonder how many times you have done this to increase your profit. Lousy customer service. I will make sure never to order from you again and tell anyone I know to be sure to steer clear of your company.

Date of experience: May 1, 2018
Colorado
1 review
5 helpful votes
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They use DHL delivery... my order has been been at their distribution center since Friday Nov 13th 4:14am. Today is Wednesday 17th. Still sitting there... Their warehouse is only 4 hrs away!

Called DHL no help, they have a lot of codes, to get through their tutorial.
Didn't know it! Called Blair... they have 14 day wait before they do anything! So I said just cancel my order... they kept reading their script of 14 days wait hold. So, I just called credit card company... They are wonderful... They handling... Including the shipping fees... since I didn't receive anything.

So long Blair... you're
The worse!

Date of experience: November 18, 2020
Kansas
2 reviews
13 helpful votes
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I have never received such terrible customer service as I have today. The CSR agent actually argued with me! I asked her to speak with a Supervisor and she just kept talking and talking. I repeatedly asked her for a supervisor. I never got to talk to one and she ended up hanging up on me. Cut up my card and will never order from them again! Would advise anyone to stay away from them!

Date of experience: October 24, 2017
Arizona
1 review
9 helpful votes
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CAN WE SAY RIP OFF!
April 13, 2018

Bought some shorts and they did not fit - EASY RETURNS. What they don't clearly state is they do not refund the original shipping (12.99) AND THEN they charge $9.99 to return the items! Threw away $23.00 in postage and a pair of shorts!

Date of experience: April 13, 2018
Illinois
1 review
3 helpful votes
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When I first started I had a credit limit of $250.00 I paid them every month on time and every month my credit limit got smaller I paid them off it went down to 100.00 I will not order anything else from them.

Date of experience: June 1, 2019
Arizona
1 review
2 helpful votes
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No transparency
August 25, 2022

When I buy I want to know where item was made. Simply saying 'imported' won't cut it. And all their clothes are 'imported'. I suspect they are made in China; and I won't buy items made in China!

Date of experience: August 25, 2022
Texas
1 review
5 helpful votes
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If you buy two shirts and return them. You are charged shipping to receive the items and $9.99 to return the Items. Too costly to try their items out.

Date of experience: September 7, 2022
Texas
1 review
5 helpful votes
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Got dress call Blair snagged in the back. Called me I would not have to pay for the return now they're telling me I have to pay $9.99 to send the snag dress back to them I will not be buying nothing from them again I would not buy anything from them again

Date of experience: May 21, 2022
Florida
4 reviews
18 helpful votes
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I placed an order to the tune of approx $240.00, the next day I found out that I needed 3 dresses out of this order and called customer service if it was possible tp pay additional shipping and get these dresses earlier than they had planned to ship them out.
I was told that this was indeed [possible and I would be billed additional shipping and everything is all good. This is what Blair did! Blair used my additional shipping and mailed out all the winter items that I did not need instead of the 3 dresses. I was outraged that they used my additional shipping cost to mail me useless stuff that I did not need at the moment and my dresses did not arrive on time for the events I needed them. Unfreaking believable!
I called customer service and was treated rudely, cancelled all other items and now they have the audacity and shipped them out anyway, even though I cancelled all remaining orders and they billed my CC thru paypal. Never again, ever...

Date of experience: April 5, 2019
Texas
2 reviews
6 helpful votes
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I ordered 4 things from Blair. All size Petite Small. I received them in about a week. First thing noticed that quality was not too good. Tried all of them on and they were huge. Definitely not close to a Petite Small size. Then i find out that they charge $9.99 to return the products. Also the envelope they came in was way too full and I was not able to use it to return the items so had to buy a new envelope. Another $3.99. So $14.00 and I kept non of the products. With so many companies that are free returnes and better quality I would not order from Blair again. Too expensive to return and quality not too good.

Date of experience: November 5, 2019
Texas
1 review
8 helpful votes
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Scam
May 25, 2021

I ordered 2 polo shirts last June and paid with a credit card. I use the card for most everything and have several automatic payments that come out monthly. I canceled the card recently and went through the monthly bills and noticed a recurring payment for $14.97 each month. I called Blair and the agent explained I had signed up for free shipping on future orders for this price each month. I didn't sign up for any such thing. I asked for my money back and was promised a full refund.

Date of experience: May 25, 2021

Overview

Blair has a rating of 1.3 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Blair most frequently mention customer service, credit card and free shipping. Blair ranks 347th among General Apparel sites.

service
19
value
21
shipping
22
returns
18
quality
21