BikeBanditReviews 338
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BikeBandit Reviews Summary
BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BikeBandit most frequently mention customer service, live chat and credit card. BikeBandit ranks 58th among ATV sites.
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I used their online "Does it fit my bike" to order a $145 lithium ion battery.
Came fast enough but did not fit my 2005 Suzuki. The terminals were on the wrong side. To make it work I would have to cut the top off of the battery holder... discard the side cover and rewire the ground and pos cables to make them long enough to reach. Customer service looked it up for me... yes it fits they said. Can't return an open box electrical item. LAST TIME I BUY FROM THESE GUYS!
Terribly slow shipping that seems to get screwed up consistently only to then get screwed up even more... stay away from these fools. They will mess it up every time.
It's too bad that this is the way they do business, but I guess they don't care if they lose a few customers with this process. I did not expect to have this much trouble to return a defective item that was not first quality as they claim to sell. If you have to return what you purchase beware of this tedious process and customer service reps that make it frustrating to process a simple return.
Hello Vince,
Sorry you had issues with the return process, please feel free to give us a call. Ask for a manager to see how we can turn this around for you.
Extremely poor communication for an online business. After almost 2 weeks of hearing nothing (not even an confirmation email) after placing a $500 order I finally received a message saying one of the 2 tires (front & rear) I ordered were discontinued. I called in to cancel the order and they managed to do that within 2 minutes without any question as to why or if there is any way they could assist. I had a bad experience with them about 5 years ago and vowed to never do business with them again. I figured they worked out their business issues by now but to my dismay, they are probably worse than before. Save your time and seek out a real online retailer.
Thanks for your review, We are sorry you had issues with your order. If you can please let us know the order ID we can look into what happened.
Feel free to call us and ask to speak with a manager regarding your order.
Ordered a product it was no where near the size they said it was. Tried to return (this was within 3 days of receiving order). They won't refund money. Only store credit and they won't give a shipping label. Now it's going to cost $50 to ship back the item was $65. REALLY!
Thanks for your review, As for sizing, the sizing charts will vary per manufacturer. We are happy to offer a free return shipping label if your ordering a different size. It sounds like your ordering a close out item, which is returned for store credit only. Please feel free to call in and ask for a manager and we will be glad to take care of you over the phone.
The site is never correct, i purchase a set of tires. The tire size was incorrect i tried to cancel in less than 12 hours and they said you cant. Be careful if you order anything you cant cancel. My suggestion to everyone refuse the shipment for a full refund.
I recently order some parts from bikebandit which to begin with took over 2 weeks to ship out and receive. I took the part out of the "manufacturers bag" which was just a bag with no parts number and realized it was not the one I needed so I tried to return it. And after paying to send it back to them they denied my refund because it was "appears to have been used and returned without the manufacturers packaging". WHICH IS IMPOSSIBLE BECAUSE THE CONNECTOR FOR THE PART I ORDERED WAS DIFFERENT FROM THE CONNECTOR ON MY BIKE SO HOW COULD I POSSIBLY USE IT. So now I am out 400 bucks for a part I didn't and cant even use. Im glad I wasted my time and money. Safe to say I will NEVER buy anything from bikebandit again.
They are really bad. Delayed my order without valid reason, never answered my emails. Deliberately bloked the live chat because they didnt want to chat with me. Their attitude was alwaist against the customer, never to help him. I canceled my order, tired about their mistreatment. World champions in horrible customers service.
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Wish I had read others reviews. As other indicated stated shipping not accurate. Parts not in stock and are being 'cross-shipped' and supposedly was notified of this once order was placed within browser, yet there is no such information within the order confirmation email. In the end after waiting 6 days, i'm told the order may ship 7-8 days from when the order was confirmed, and a full 12 days after the order was place. In order to confirm the presence of any such notification would have to place another order, and orders can not be cancelled on-line but only via calling. Oh, 'your call is important to them, and they place a priority on customer service'; p
Nothing is on stock. Super slow shipping
First of all do not lie to customers with your "ships on 2 to 3 days". Most of the stuff is just resale from other providers specially oem parts. Actually some of us are really expecting that 2 to 3 days to ship to be true to get our machines back on the street. Second... if you offer online chat as customer service train your people or at least tell them to stop giving your customers the run arround... nothing and believe me nothing their bill department offers will eventually be done.Not even a simple email with some order cancellation statement.
Order XA62F2J. I requested an email 5 times with an statement saying some of the items on the order where cancelled.TO HARD 4 U GUYS.
Order QV5X33J. I was offered a shipping refund 2 months ago.Stop blaming my bank...
Never buying from you guys again. These are only a few of my complains and they will be my very last.
Good prices and service but, man, they love to spam your email address as soon as you place an order. I now order from them only using a throwaway email address.
As reports from times past Bike Bandit had the OEM items in stock and priced reasonably. They were shipped without any problems. As always sales individual went above and beyond to find the correct parts and shipped immediately. Always satisfied with my purchases.
I bought a handle bar end and turn signal for my 07 Ninja 250 after dumping it. Parts shipped quickly and came in in great shape, nicely packaged. Items claimed to be OEM products, and were as advertised. They fit great, and had no issues. Will do business with them again if/when needed!
I placed an order for 5 items and paid $27.95 for 2 day express shipping. Bikebandit.com only shipped one of the items and held the other 4 items. I called customer service and I was told the other items would take and additional 5 days just to process. After the manager was done being rude as possible he told me all the items were ready to ship but he was holding on shipping until the following monday( which was 4 days later). I could only cancel my order after a long argument.
From the business
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pat,
Sorry we we're not able to meet your expectations. If your able to follow through with an Order ID, we can look into what happened. We hope to turn your experience around!