I placed an order for 5 items and paid $27.95 for 2 day express shipping. Bikebandit.com only shipped one of the items and held the other 4 items. I called customer service and I was told the other items would take and additional 5 days just to process. After the manager was done being rude as possible he told me all the items were ready to ship but he was holding on shipping until the following monday( which was 4 days later). I could only cancel my order after a long argument.