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It's too bad that this is the way they do business, but I guess they don't care if they lose a few customers with this process. I did not expect to have this much trouble to return a defective item that was not first quality as they claim to sell. If you have to return what you purchase beware of this tedious process and customer service reps that make it frustrating to process a simple return.
This was my worst experience with an online retailer. The items I ordered didn't fit and seemed to be second quality and defective. When you return the item/s they will make you take pictures of these items and tell you that they can't see anything wrong with them rather than take your word for it. I had to pay return shipping which ended up costing me $28 dollars for items that should not have been sold in the first place. There are other retailers online to spend your money - stay away from this one they are terrible with customer service.
All of our products are first quality and inspected for defects prior to shipment. Our return and refund policies have always been very clear on our website, and exceptions are only made if we ship out the wrong product - that is, not the one you ordered. While some people find this too strict, the margins on closeout merchandise are simply too slim - most other companies won't let you return closeout items at all.
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Do not do business with this company. All items on the website are backordered and nothing ever...
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Hello Vince,
Sorry you had issues with the return process, please feel free to give us a call. Ask for a manager to see how we can turn this around for you.