They are using the recent pandemic as an excuse to be even lazier than they were in the past. In the past wait time to get a hold of them were decent, but shipping was terrible. Shipping would take upwards of 2.5 weeks, and calling was around 10 - 15 minute wait times.
But now they use the excuse about the pandemic, which would be understandable, until you realize this has ALWAYS been their behavior and other business that is getting even higher demand, is cooping just fine. Shipping times now are months, or not delivered at all, and wait times are between 30 - 60 minutes.
Do yourself a favor and go elsewhere :)