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How easy is it to get a hold of customer service at BikeBandit?

asked by Alex C. on 9/11/19

5 Answers
The average wait time is around 5-10 minutes. Mondays may be a little longer, its the busiest day of the week.
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They are using the recent pandemic as an excuse to be even lazier than they were in the past. In the past wait time to get a hold of them were decent, but shipping was terrible. Shipping would take upwards of 2.5 weeks, and calling was around 10 - 15 minute wait times.

But now they use the excuse about the pandemic, which would be understandable, until you realize this has ALWAYS been their behavior and other business that is getting even higher demand, is cooping just fine. Shipping times now are months, or not delivered at all, and wait times are between 30 - 60 minutes.

Do yourself a favor and go elsewhere :)
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Not easy at all as call times are approximately 30-45 minutes and the live chat service has been disabled
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Customer service? More like customer deterrence. You would get a more prompt response from Santa Clause regarding your Christmas list than from bank bandit concerning your order.
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30 min to 3 hour wait on phone
15min to 30 min on site
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