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I bought a set of motorcycle tires. The back tire was fine. The front tire looked picture perfect off of the rim, but once it was mounted and aired to correct pressure, it was clearly out of round and appeared unsafe. When I contacted BikeBandit for a return authorization, they said I could not be refunded because the tire had been mounted. They elaborated further, saying I could not be refunded unless the manufacturer agreed that it was a defective tire from the start. So, if you but a tire from BikeBandit, and it's defective, you now own a defective tire. And "GOOD LUCK" reaching their customer service. Their on-line chat didn't work. I sent 3 emails and received zero responses. I called and received an automated answer on call #11; I waited on hold for 50 minutes before a real person answered.
Tip for consumers:
Avoid this business like the plague.
Products used:
I used 1 of 2 tires purchased.
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Do not do business with this company. All items on the website are backordered and nothing ever...
BIKE BANDIT WAS OWNED BY https://www.veyspowersports.com WHEN THEY TOOK A BUNCH OF ORDERS,...
Hello
Sounds like there may of been miscommunication. Or maybe a request that was not able to be done. We cannot take back a mounted tire as a return, we can set you up with a warranty to get a new tire sent out to replace the defective one. We just need to get that defective one back and sent to the manufacturer for warranty purposes. We have sent you a private message to get more info so we can better assist you with this.