BikeBanditReviews 338
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BikeBandit Reviews Summary
BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BikeBandit most frequently mention customer service, live chat and credit card. BikeBandit ranks 58th among ATV sites.
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I order two things from bike bandit on May 3rd. I was called about two weeks ago saying my parts were shipped and would be coming soon. It is now the 29th and still haven't revived anything. When i try and call there is no answer, the live chat doesn't work and they do not email back. I logged onto my account to find out they haven't even shipped my parts. Not impressed to say the very least! This site sounds like a fraudulent business I highly recommend not ordering anything from bike bandit unless you like giving your money away!
I placed an order almost a month ago for a few parts that were listed as in stock. I have been charged for them but have not received any updates. They never answer the phone for customer service and have not replied to emails. They also state that there is a live chat option. However once you find the link to it at the bottom of the page, it opens a separate site that indicates live chat being unavailable. This company used to be great for hard to find parts. Look somewhere else.
Trying to call for 3 days now nothing but busy tone.
Good prices yes fast to take your money yes customer no
Also email and live chat you get is an automatic email saying do not respond we will contact you
This company lies said they processed refund they dont I'm waiting on over 500 dollars. I filed a dispute with my credit card hope they like paying the chargeback. Everyone who has the same problem contact the credit card company. Also dont expect customer service, they dont answer phones or chat or emails Beware
Hello George,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately during these times our phones are fully queued all day long which causes some to not get in touch or to experience longer than normal wait times. We have sent you a private message to get further info from you for this order as we cannot locate you with George B.
I wish I had read these reviews before I ordered from these losers. Tied up my funds in PayPal but will not provide ship dates or any email response at all. Phones are always busy. Online Chat function does not work. DO NOT BUY ANYTHING FROM THEM! Reported them to BBB. If I could give them a negative score I would.
Hello Dave,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Ordered over 21/2 mo the ago. Can't talk to anyone all emails state don't respond. Can't talk to a person. Started part was out of their wear house but could get it from another place but this would take a extra 4-5 days. Could you tell me what year we are talking about. Can't give any stars becouse you have no negative stars
Hello David,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately during these times our phones are fully queued all day long which causes some to not get in touch or to experience longer than normal wait times. We have sent you a private message to get further info from you for this order as we cannot locate you with David S.
Placed order 15 days ago, my card was charged, no update, phone just gets busy tone, no email response, and the live chat feature seems to be not working.
This is quite unacceptable
Hello Louis,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Ordered some products for my sons birthday 2 weeks in advance and paid for 2 day shipping.
No exaggerating, it took 2 months to the day and was shipped standard.
Won't be ordering from here again.
Hello Mike,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldn't be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Ordered parts for my bike on 4/30/20, my credit card was charged on 5/1/20. They have not shipped my parts or answered any of my emails inquiring about the order? The phone is never answered or goes to busy signal. This is pure online shopping robbery. If they are open and can't communicate or fill orders they should not be tsking peoples money. The virus is no excuse!,,
Hello Mike,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Bike Bandit Rep please contact me! Leaving review here seems to be the only way to get a response? Placed order 15 days ago, my card was charged, no update, phone just gets busy tone, no email response, and the live chat feature seems to be not working. I have ordered other parts from 4 different suppliers one even international and they all came in and with excellent communication. Contact me so we can resolve my order and I can get my bike back on the road please!
Hello Preston,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Placed order on April 27th, 2020. My credit card was charged on the same date. Nothing was shipped. Have tried to call multiple (12 times) and have been on hold for over two hours. Send several emails via their on-line app and have gotten no response. Latest one was to give notice that I will be cancelling the credit card charge unless something happens by tomorrow May 26th, 2020. Maybe this review will get someone's attention.
Hello RK.
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately during these times our phones are fully queued all day long which causes some to not get in touch or to experience longer than normal wait times. We have sent you a private message to get further info from you for this order as we cannot locate you with RK.
I have waited over 1 and a half months for my order. Every week they tell me they will send it in this Saturday, but they haven't even sent me a update or anything. They do not care about the orders and constantly threaten me to that i should just cancel my order if they are taking to long, instead of expediting or helping me in some way. DEALING WITH THEM IS WORSE THAN THE ACCIDENT THAT CAUSED ME TO COME TO BIKEBANDIT. WORST COMPANY EVER! Id rather pay extra money than deal with this garageband company
Hello Hassan,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately during these times our phones are fully queued all day long which causes some to not get in touch or to experience longer than normal wait times. We have sent you a private message to get further info from you for this order as we cannot locate you with Hassan I.
Bought a chain and sprocket kit a month ago. Sent a email asking what the hell was going on and got some automated message back. This place is the worst company I have felt with. This is my first time and my last. Been on hold for costumer service 4 times already for 20 min and never get a answer. This place is straight garbage. Give me my parts or my money back!
Hello Dustin,
We apologize for any inconvenience we may of caused you. We would like to see what we can do to make this right for you. We are experiencing a very high volume of orders and contact that its been causing unfortunately phone shortages and longer wait times. We hope we can make this right for you as soon as possible. We have sent you a private message to get further info from you for this order as we cannot locate you with Dustin W.
I ordered my kids full face helmets back on May 5th. I haven't had any email saying my order shipped. All it says on the site is that it's "in process" I tried emailing multiple times and tried calling but got nothing. Customer service isn't that great. I should of just ordered from Amazon
Hello Alyson,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. We are experiencing a very high volume of orders and contact that its been causing unfortunately phone shortages and long wait times. We have sent you a private message to get further info from you for this order as we cannot locate you with Alyson G.
You can send an email but you won't get a response. You can't chat online because that's unavailable. You can call them and wait for 30 minutes and never get though to anyone. Or you can write a bad review and they will call you in 15 minutes about the review. And go on and on about covid-19 and how it's hurting them but never care about your order.
Hello Darrell,
Unfortunately during these times our emails have been flooded with much higher contact than we ever expected. We are taking much longer to respond and we are very sorry for that. This unfortunately has become a way to get in touch with us, we are open to it and hope we can assist anybody that needs our help. Our phones are live but it does take some time to get in touch due to the call volume and staffing we are dealing with. We again are very sorry for any inconvenience we may of caused you. Have a great day.
DON'T ORDER FROM BIKE BANDIT. THEY DON'T FULFILL THE ORDER AND YOU CAN'T GET A REPLY OR GET THROUGH TO CUSTOMER SERVICE.
GAVE IT 1 STAR BECAUSE I COULD NOT GIVE IT ZERO
THEY MUST BE OUT OF BUSINESS!
Bike Bandit sent my order short without explanation in an email or online, so I called and waited over 15 minutes and no one ever picked up.
I believe reps must be working from home is why C. S. sucks so bad. Customer service people that work from home do a very poor job. I do not want to hear the virus excuse because that is crap
Hello Michael,
Thank you for your review and concern. I can assure you not one of our customers service/sales reps are working from home. Were all here doing everything we can to help out the massive flow of calls were getting. We are sorry you feel the virus is a bunk reason for delays but that is another thing we can assure you on, its real and its happening. Unfortunately being out of California our government has caused a lot of issues with how things work. We are sorry for your experience and we hope to make it right for you if youd like. We have sent you a private message to see if we can get in touch. Have a great day and stay safe out there!
Took my money and now weeks of silence. No answer on phone or chat. Email gets an auto response basically telling you to get stuffed. Bike is STILL not ready to be inspected/put on the road.
Take your money elsewhere!
Update: A week later... still nothing. Looks like they've stopped responding here too. Time for a full complaint w/ the BBB, I guess.
Much like many of the other folks on the site reviewing. I ordered on Apr 14th 2020, and today May 21st over 1 month later I still have yet to receive the items I bought. Spent over $500 and every time I call I get a new excuse. I've heard three different times that it should ship by blah blah date and never does. This forth time of calling their own customer service just recommended I cancel the order and buy from someone else.
They are trying to blame the pandemic. But sadly its a poor excuse to try an explain the same behavior they have had for years now. I've cancelled their terrible order as advised by their own customer service and without sparing a moments time bought the parts elsewhere. I already have a guaranteed delivery date of this Tuesday the 26th.
Bike bandit can try and hide behind the excuse that the pandemic is why they are dog $#*!, but the reality is no other business has had late shipping times. The few of the relatives and friends who have experienced delay, were not only notified, but their dates were delayed by mere days. Not months. It costed $3 more to get the same parts, why I didn't listen to reviews before hand I will never know.
Just stay away from their company, their own customer service team is recommending you spend your money else where. Jokes on them too, the $511 and change was the first of two purchases for a rebuild, the second purchase being over $1600. Guess it doesn't pay to be a loser hiding behind peoples suffering and sickness. Shame on them for even using the pandemic as an excuse.
Hello Nonyo B,
We are sorry for the delay, its not something were intending or wanting. We have unfortunately been dealing with quite a mess due to COVID and being out of California. We are sorry to see you feel that we are just using this horrible pandemic as some kind of excuse to just sit on your parts. Like you said, when you got on the phone we recommended trying to get it elsewhere as another option because of the issues were facing. We are glad to hear you can get your parts as quick as you are. We get that this is frustrating, its very frustrating on both sides. We hate to see orders going on this long. We are very sorry for your delayed order and we would like to see if we can make it right for you if youd like. We have sent you a private message to see if we can discuss further options. Have a great day!
IT IS NOW MAY 21,5 DAYS LATER AND STILL NOTHING, ABSOULTY HORRIBLE COMPANY THIS IS BS, DO NOT, I REPEAT, DO NOT USE THEM, COMPLETE LACK OF CUSTOMER CARE, I CANT EVEN GET AHOLD OF THEM TO CANCEL MY ORDER, NO PROBLEM TAKING THE ORDER, HEED THE WARNINGS OUT THERE ABOUT THIS PLACE, THEY ARE NOT PROFFESSION, NOT AT ALL
Hello Jeff,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Do not use this company, they are horrible to deal with! They contacted me Friday may 15 2020, and they tell me the parts are there but no one to ship it? Slap a ups sticker on it and put it in the truck! How friggin hard is it to do? Awful company awful, service, the excuse of using c19 doesn't work, i work for a company and we do not have ANY issues... what a joke and what a fraud of a company, how dare they say customer service is there top priorty. Liars
Ordered my parts may3rd2020 still haven't seen them, ne response no return call no return email, order#xl384sd, my name is jeff pike, can someone please contact me, horrible horrible service, and im without my bike, wish I had done some research before I bought from them, what a joke and what a fraud this company is, hope I get my parts or my money back, hell just a response to know there still there would be professional, my second time ordering parts from cali.the second time im getting screwed, must be a cali thing... what a joke
From the business
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lauren,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.