It is so pity that I didn't find this reviews before I made order on Bidz.com. The same problem. They don't send my items and don't answer my mails. Thieves! Don't do any purchase and please keep your money away from them!
I have been waiting for 2 rings I bought for weeks now. They respond (when they respond, which is not always the case) to the emails saying: "Please accept our sincere apologies due to delay, but please trust us as we are doing our best in order to get your order shipped asap". I have written over 10 emails about the same issue and I always get a similar answer. When I asked them to refund for my purchases, they said they can't anymore. I had bought from them a few years ago and had no issues but I think now it is a completely different company specializing in ripping people off. Don't buy from them :(
I won 335.00 dollars worth of items and a month later status is still "open". I have e-mailed for a refund and they say that it will take 3-5 days and nothing. They literally just took the money with no intentions of sending the items for giving me a refund. How is this legal? Funny thing is that the same things are still up for auction! DO NOT BUY ANYTHING!
I use to go to bidz back in 2009. The quality was awesome and the shipping cover all items. This new bidz chargers $9 per items. Two years ago I won $100 worth, buy the time shipping and exchange it was an additional $300+ I was so choked! I'm not one to write reviews but that was shocking. I buy from eBay never had an experienced with that cost or exchange.
I had used this site in the past and did not have any problems, HOWEVER, last year I ordered some items several months in advance thinking they would make great Christmas gifts and never received my orders. I emailed the company several times and kept getting the run-around. Finally, I requested a refund several times also, and received an email stating they had been the victims of fraud and could not refund my money. But the business was still operating! I had to contact my bank to have the money returned and have them go after the company for the refund.
Who would have thought that this can be your one-stop shop? At first, I was simply looking for a pair of eyewear to go with my outfit. However, it ended up with me buying a few more fashion stuff.
Was impressed with the precise look of their website, and assumed they were a legitimate business. In actuality they are most unprofessional to deal with, my orders are all left open, way past their estimated ship out date, no way to reach them by phone, recording only after long hold, messages left unanswered, my emails ignored.
The only thing that they are professional about is taking your credit card payment, immediately, and then leaving your order unfulfilled.
I became suspicious, and looked online for information, wish I would have seen the reviews before I tied up my money with this unscrupulous company!
I ordered items nearly 4 weeks ago and haven't received anything. I was hoping to have them in time for my son's first birthday but it looks like we won't have them. I called customer service and rudely informed there's nothing they can do. Absolutely the worst... I never complain about companies, but felt buyers should beware.
Horrible site, products are crappy, you have to wait a minimum of 6 weeks for your product. Nothing is returnable. Last straw was buying a travel package from their site and when I called to book the trip there are no available dates to travel so they just stole my money!
None of the watches ran all dead batteries. Jewelry is cheap not close to what the price is shown to be. The stones are loose and one rings gallery was crooked. Won bid at $400. For $5,000. Diamond chandelier earrings. They are so tiny, can't see diamonds. This stuff comes from wal-mart or k-mart quality stuff if your lucky... cheap cheap cheap waste of money...
I've only ordered once from them about a week ago. Website states everywhere that orders ship within 10-15 days of sale end. Now, my order is not expected to ship until August. I've read all the horrific reviews and complaints online and on Facebook, and wish I had seen them sooner. Customer service was rude when I asked for a cancellation. Thought I was getting a great deal on some Betsy Johnson sunglasses, but I have no use for them now, as I won't be getting them when I expected to. Stay away from this site and stick with Zulily. Customer service CARES about their customers, and I never have these problems with them. They always let me cancel if their shipping takes longer than expected.
They need to do a better job of keeping their customers in the loop. Publishing your delivery schedule creates general awareness but sending your customer an email with updates once the order has a change in status is just good customer management. Sadly this site has only gotten half of this right. I don't see any demonstrable improvement. I should have stuck with my plan of never using this site again. Horrible.
I have won bids on this site. I accumulate the amounts to get the free shipping, which helps with the deal. They are a little slow on shipping at times, but is was also the holiday and gift season. When they were arriving, they came in droves. I have several items for gifts and will be able to resell some of the others. Like with anything, you must watch and if the price is getting beyond what you wish to pay, then be wise and stop. Let it go to the other bidder. Something else will come along that will also be to your liking.
For half year (from beginning of October 2017) and up to present time (end of March 2018) this scams do not return my money ($2,179.80) for non-existent goods in their stock.
Customer Service impossible to reach -- not with published in internet phone or email.
Never trust this company and never purchase from them any thing!
Bidz not deserved even 1 star.
How come 5 stars for this type of service you can imagine...
These guys are thieves. Never ever place an order with them.
I put order twice & both times there were major issue with shipping and condition of the item. It took days to refund for the first order and for second item even though it was never shipped, they never returned money. Rude customer service. Horrible, this business (if you still want to call it a business) should be closed.
Stay away from Bidz! I've been waiting 4 weeks for $2,400 in watches. Keep in mind they post on these products 1 to 2 weeks handling time. When you ask them when the product will be delivered, you get a canned response or nothing at all. I know the brand off watches I purchased are no longer on there site. I have no idea if I'll ever get these watches. I'll probably have to end up fighting to get my money back.
Before Bidz went bankrupt they had great product, it arrived quickly and the selection was great. Now that it's a "new company" with new suppliers it's gone to crap. I purchased a watch from them in the beginning of March and according to their website (and it was true before) the item would ship within 3-5 business days and if you had any problems you emailed them and they worked with you. My item is still not here (I ordered items from China the week after I ordered from Bidz and it already got here!) and they finally sent me an email saying it's been shipped. Apparently you have 48 hours after the estimated delivery date or it's considered delivered and okay (ridiculous!) when I went to check the tracking and delivery date info the link came up as a fake link. I called their customer service, the lady was pleasant but of zero help. Buyers beware! I emailed them and told them that I would want a refund if they don't reply within 48 hours (I think that's fair)
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We would like to take this opportunity to address your concern and clarify the misunderstanding.
48 hours after estimated delivery date we do not consider the item delivered, but we ask the customer to contact us if the item has not been delivered. The reason for that is that sometimes the carrier would be delivering the merchandise late due to unforeseen delays like weather, customs (international customers) etc. Before we file a claim for a possible lost package, we ask the customer to wait for 48 hours after the estimated delivery date in case it is delivered late by the carrier. In any event, all of out packages are fully insured. In case the package is lost, customer is never held liable for it. We issue a full refund or send a replacement item if available.
The tracking numbers we provide to our customers are always real tracking numbers. However, if your order is shipped recently and you are attempting to track it, the information would not show up. The reason for this is that carrier once the package is picked up, updates tracking progress only after couple business days has passed. Anytime you try to track the order too early it will not show any information.
We apologize once again for inconvenience and thank you for your patience. Please let us know if you have any additional questions or comments at improvements@bidz.com. We would love to hear from you as we always strive to improve for our customers.
Bidz.com dont even worth 1 star. They would say win items will be shipped in 2-4 days or 4-6 days... false... liar. I placed an order about 4 weeks ago and my account still remained "pulling merchandise". Called them and was told that the item was no longer available. Then why did you allowed the bids and why did you take my money? Demand a refund ASAP... The other item was just shipped today while the order was placed 5 weeks ago. If you dont want to deal with nonsense stresses, dont even bother with bidz.com
Dear Customer,
Thank you for providing feedback regarding your purchase and we sincerely apologize for the inconvenience. We would like to take this opportunity to explain. Some of the merchandise we sell is virtual inventory. What that means is, when you place an order with us, we place an order with the vendor. The timeframe how long it will take for the merchandise to arrive from the vendor will vary anywhere from 2 days to 6 weeks. This information is disclosed prior to you purchasing the merchandise, because we want to be as transparent as possible with our customers. With that said, in your particular case the vendor was not able to supply us with the merchandise you have purchased on the first order because the quantity was oversold. Therefore we were forced to cancel the order and refund you in full. We sincerely apologize for the inconvenience and want you to know that our team is working diligently to ensure this does not happen again.
Please let us know if you have any additional questions or comments at improvements@bidz.com. We would love to hear from you as we always strive to improve for our customers.
This company didn't send the product in the 3 - 5 weeks stated but in 8 weeks. They didn't give me my $15 referral credit for 4 months. Currently I am waiting for a pair of shoes, 7 weeks. At 6 weeks they said they were in the warehouse ready to ship now at 7 weeks they are no where in site. You can not contact them by phone and they send out automated responses to emails. Horrible company! But don't take my word for it, look at their facebook page where there are many other comments of the same.
I love the process of bidding itself. Value is okay and it corresponds with the quality. Bidz.com gives an exciting purchase. Just fell when to stop with the bidding. Goods are very beautiful, indeed. Also I havent had any complaints about time od delivery and packaging.
Overview
Bidz has a rating of 2.1 stars from 238 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bidz most frequently mention customer service, credit card and business days. Bidz ranks 18th among Discount Jewelry sites.
The company offers a large assortment of diamond, gemstone and branded jewelry, branded watches and designer accessories.
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- Los Angeles, California
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your purchase with Bidz.com.
We are sorry to hear that your experience with the company was unfavorable and would like to extend our sincere apologies for the inconvenience.
The "retail value" is the Manufacturers Suggested Retail Price or MSRP and does not reflect the actual value of the item, it is merely the price that the manufacturer would ideally want to charge for any given piece. We use this number as a contrast to reflect the value of our products. Also, we do have a 14 day return policy on all of our items unless otherwise noted. We would have been happy to either accept your return or take care of the damages within the 14 days of item delivery.
We are always looking for new ways to improve our service and would like to hear more about your experience. Feel free to reach out to us at customerservice@bidz.com with your order details and expand on the difficulties you experienced with the purchase. You are also welcome to reach out to one of our friendly customer service specialist at +1-866-545-9871. Monday - Friday 8am-5pm PST.
Sincerely,
Bidz.com