The new site is MODNIQUE.COM They are owned by MODA BOUTIQUE in AL. *******155 Call them 4 refund

Run far away and as fast as you can...

My value judgment is that it's a scam. I bought a ring with a certificate of quality, where I evaluated the "jeweler specialist" with whom this company cooperates. On the site and in the certificate, the estimated price was $ 21,000. When the ring was bought by me, for $ 3,500, I saw a terrible stone, in three days I was at 5 jewelers who were simply in shock. Each of them gave its price, and it was no higher than $ 850! I could not do the return, because I had to go abroad, on a business trip for 45 days. I think that the prices they put on the site are fictitious, they do not correspond to reality. If you go to the site, take any ring, bracelet, watch and look at their characteristics, then show these characteristics to decent professionals. To not be sued, they sign this fraud in very small print, which is almost invisible: * Appraised values? Are determined by 3rd party appraisal companies. These companies are not affiliated with Bidz.com. The appraised value is usually the highest retail value for the item. Bidz.com does not guarantee the appraised value to be accurate nor the ability to resell based on the appraised value price.
Thus, they mislead customers, these scammers use other people's money, since it is difficult to get money returns from them, there are many victims on the websites who have not received any goods or goods.
https://www.yelp.com/biz/bidz-com-los-angel
https://www.consumeraffairs.com/online/bidz.html
https://www.complaintsboard.com/complaints/bidzcom-refund-for-cancelled-order*******-k414-c*******.html#c*******
More Bidz.com Complaints & Reviews
Bidz.com - Scam and fraud! [63]
Bidz.com - Corrupt company! [26]
Bidz.com - Fraud and cheating [8]
Bidz.com - Steer clear of buying from bidz.com [37]
www.bidz.com - Bidz.com = Cheap quality and misleading false prices [4]
Bidz.com - payment not received
Bidz.com - order #s *******/*******/******* [1]
Bidz.com - order number *******
Bidz.com - I have purchased two items, but not able to reach bidz.com
Bidz.com - slows delivery every week

I have another bad story with this company, not receiving a refund (for canceled order) of money, my second order was a clock of $ -190. I did not get a watch or money. Amanda M. (Customer Experience Specialist) is an automatic robot that responds to the mail, but only once, then you will be completely ignored! So this robot-Amanda) promised to return the money in 7-14 days. But, more than 40 days have passed, no money, no response to emails, no opportunity to get through. Completely ignored!
I think the actions of this company are criminal, buyers mislead, use other people's money for personal purposes. If anyone has suffered from this company, I propose to unite and apply to the appropriate state structures to protect American citizens from fraud. Since, on the territory of America, unscrupulous people can not do business and invent their own rules of trade and deception.
Complaints can be made to...

Culver City Police. www.culvercitypolice.com. They are located at 4040 Duquesne Avenue, Culver City, and their phone number is. *******221
The FBI, IC3. https://complaint.ic3.gov/ctf.aspx
Federal Trade Commission. http://www.ftc.gov/
Better Business Bureau. http://www.bbb.org/us/
Securities and Exchange Commission. http://www.sec.gov/
US Department of Commerce. http://www.commerce.gov
And anyone else you might think of. I have!

Terrible company. Liers and stiller. Never answer on email. Take money and DON'T SHIP ITEM!
ATTENTION!
NEVER TRUST THEM. U LL LOSE YOUR MONEY!

Bad experience. I lost a lot of money. Fake!

I'm still trying to gel my money back

Here is the letter I posted to them... In response instead of an I sorry or how can we make this better they told me social media was not the place for resolving customer service issues... Ummm the multiple reps I talked to were not able too so yeah it is or at least to warn other customer about the company. (and no I did not get the order yet it is 1/2/2013)

I have just completed the most disappointing web transaction so far. I have on occasion ordered from Totsy and the sales model does tend to lead to very slow shipment cycles. On December 3rd I got an email for the site promoting a group of items and "get it by Christmas" so I made a large order. Now usually I would not have put all of my Christmas "eggs" in one basket but it was guaranteed Christmas delivery and it was only Decmeber 3rd my estimated delivery date was Dec 17th so all was safe right? Ummm not so much.

When December 18th and passed with no package or email about a delay I contacted Totsy and my journey through web retail hell began.

Day one 9am

So I called the customer service line and waited half an hour or so in an ominously silent hold zone broken only every 5 minutes or so by an all reps are busy message. Unfortunately you never are quite sure if you are on hold or have been disconnected. Finally a very nice customer service rep came on who really seemed to care she was looking into my order when the ominous silent hold zone dropped and I was disconnected from the only person at Totsy that seemed to care about a little girls empty Christmas tree. She did call back unfortunately I had to run to a meeting so I missed the call.

Day one 2pm

I finally had an open timeslot so I called back. I got the same fabulously caring rep who was so apologetic of the situation and really seemed to be trying to fix it. She told me that my items were being inventoried and that they would be shipped expedited UPS so they would arrive in time for Christmas. I was so happy and I thought hey maybe someone other than http://Amazon.com really can actually successfully run fulfillment. She said to call back the next morning to confirm that everything had been shipped, and if for some reason it had not been shipped I could cancel my order so I would not be charged.

Day two 9am

I called back but had to leave the ominous hold zone after 45 minutes to run to a meeting.

Day two 12pm

I called back and waded through the ominous hold zone and finally got a rep. Not the kind caring rep from day one but a very angry bitter woman who said my items had shipped but she could not tell me how, or a tracking number or an expected arrival date. Since they had shipped there was no way I could cancel or get a refund. When I asked to speak to a manager she said the manger was not in. (I will not go into what kind of sales company does not have a CS manager, supervisor or lead in during the busiest shipping time of the year.) I ask to speak to the rep I had spoken to on day one and I am told she is on another call but there is nothing she can do either. When I ask well what can I do she said I can call back tomorrow (day 3) and someone will be able to help me then. I ask what can I do if my items do not arrive by Christmas as promised she said I could refuse the shipment and when they get the items back I can request a refund. When I ask again to speak to the rep from day one she sighs and sends me back into the ominous hold zone again. Then when she comes back on she says my tracking info will be available at 4:30pm so the log on to the site then.

Day two afternoon

I turn to Facebook in hopes of getting some help. A Totsy social media person responds and promises a rep will contact me... NOTHING. Send an email to CS in hopes maybe that group will be more helpful that the phone rep from today. NOTHING...

Day two 5pm

4:30 comes and goes with not tracking information.

Day Three 9am

Still no tracking information or contact from Totsy as promised by the Social Media rep. So I journey back to the ominous hold zone (only 15 minutes today so better!) Todays rep tells me that there was a mistake in the warehouse and my order was sent USPS not expedited UPS so it will not be here in time for Christmas.

Please help make this right. My 14 month old has just learned about presents she loves opening them and everyone else will have presents under the tree. Please you have the items in stock you can send them next day Saturday delivery and they will make it in time for Christmas. Don't let a little girl be the only one without her toys under the tree and with only an orange in her stocking. There is no time left to shop for Christmas, I trusted your company for 3 days after I should have just given up and gone shopping on my own. Please don't let this little girl down.

The ONLY reason I gave them 2 stars is because once I did receive an order it was perfect!

Well, I was ecstatic to find a website much like my club memberships with other companies. One that promises grand money saving items all bundled into one site. Fantastic? Or was it?!?

I currently have 15 active orders through Totsy.com. The first was back in the beginning of Oct 2012 and the last was today. I've spent well over $2,500 with them and have only received one order shipment. I've spoken with them twice on the phone, both of which took 15 minutes to even get a rep on the phone and then more than 40 minutes to figure out issues on their end.

All in all I'd say they are very unorganized. One representative told me that the company was owned by the French. Well that explains so much. Maybe my items are coming from France. Who knows?!?

I contacted the customer service department today because 5 of my orders are past the time they had promised to arrive (more than 30 days). All of my orders say "PENDING" on their site and this does not make me happy AT ALL! I'm always way too nice to such incompetent people and this is one company that has pushed my buttons too many times.

So, what do I do now? Sit and wait to see if they show up in time for Christmas? Customer service can give me any line they want. Today it was that my orders were sitting in the shipping warehouse ready to go, but two items were holding up the shipments because their order hadn't been filled for the items on the front end to Totsy, then they would be able to complete my order and send them out. Well I guess this is my fault. Customer service offered NO solution but to wait further and did not even try to keep me as a customer. I don't think I'll be making any more orders through Totsy again and in fact I may just call and cancel EVERY order I've made thus far. There's someone out there who wants customers to feel appreciated and it's NOT Totsy.

BTW, while I was on the phone with them, I happened to tell them how I have noticed their SCAMS on their webpage. How they'll have items listed more than once on the same page, but both items will have different prices. So watch out for that. Some are dollars differences and NO it wasn't for different sizes or anything like that. These were the exact same items. Customers services response, "oh, um... well our tech page department must have made a goof!" Really, then why is it more than once and on different items all over your site? "Well, I don't know, but I'll check into that!"... It's been a month and the same issues are still there. Just keep and eye out everyone. You may be getting taken advantage of depending on which duplicated item you chose to buy.

WARNING!, I also informed them that it's against the law to sell an item, in this case Pashmina scarfs (which were recently sold on their site), that are not Pashmina. The item listed that it was made from synthetic fibers. REAL Peshmins is goats fur and it was obvious they were just using the name FRAUDULENTLY as a cover up to charge more for synthetic china crap! When I asked the Rep about this, he informed me that this was an issue and he would take care of it Immediately, then the next 2 days they sold those same scarfs as Peshmina's for the same price and felt no different for it. So if you bought one, send it back or better yet sue them for fraudulent misrepresentation.

On a side note: Their sales aren't always the best. Check out each item before you pay. (Google it)

TIPS: When buying through Totsy, open each item into a new window. Have each of those items per-selected for your size beforehand. Then when you're ready to put it into your basket, add each item individually, like an assembly line and keep those pages open just in case Totsy's page doesn't load or theirs a "Opps, we let our children run this site" type of page show up. This has helped me with the timed basket issues and I always get what I want now and always have enough time to make my order and pay. Nothing gets left out or gets dropped off of the list of items to buy.

**PROS:**
**Some sales are excellent
**Variety of items
**Easy to pay (It always is, isn't it... :P)
**Free Shipping with orders over $75 (otherwise it's under 8 bucks for normal items)

**CONS:**
**Totsy doesn't know how to run a website & their programmers/page layout departments need to be fired or taken back to school.
**Costumer service is dismal (Expect a wait at least 8 minutes to speak with a Rep & even longer for them to learn their system while you're on the phone)
**Shipping takes FOREVER
**Worst Membership Club (No one else makes you wait this long or give you issues)
**Basket timing (I've never seen this before and I think it's stupid)
**It does not bother them to take advantage of their customers!

Hope this helps!

All in All I'd say Totsy is an infant compared to other membership companies and need a huge lesson in Customer appreciation.

Aloha and have a beautiful day!

Cool

GUILLAUME GAUTHEREAU CEO
***
E *******@TOTSY.COM

[***personal information removed]