I had used this site in the past and did not have any problems, HOWEVER, last year I ordered some items several months in advance thinking they would make great Christmas gifts and never received my orders. I emailed the company several times and kept getting the run-around. Finally, I requested a refund several times also, and received an email stating they had been the victims of fraud and could not refund my money. But the business was still operating! I had to contact my bank to have the money returned and have them go after the company for the refund.