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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B&H continues to fine tune their service, be it online, chatting, in-store or placing an order via their site. This purchase could not have been faster or easier.
Lately, with the popularity of space sims such as Elite Dangerous and Star Citizen. HOTAS controllers are coming at a premium price. B&H Photo has been one site that I will gladly return to over and over to get fair prices on my HOTAS controllers. I have purchased 2 separate HOTAS controllers from this site and they have the best pricing around. They actually sell for MSRP which is unheard of right now. Thank you B&H for not price gouging the consumer!
I have used B&H Photo over the years with generally good luck, but sadly the service levels just arent what they used to be. Ive ordered items that go on backorder with no shipment, no updates. Emails to request status that are ignored. Phones that arent answered for some holiday or closure. They direct you to chat, but despite being "#1" in line 30 40 minutes without help. For this, I can use Amazon, same or lower price, and no customer service, which is all B&H Photo had going for it.
What's the deal with the checkout process? I keep having to go back and review address or cart before I get an active "place order" button. I often find myself in a loop of verifying address/payment method/review order until I can finally place the order. "Calculating taxes and duties" also never seems to resolve. This website is buggy. Using Brave browser with shields down. Brave is Chrome based.
Thank you for your order and this feedback. We regret your dissatisfaction. The only way to know what may have occurred would be to have someone from our site tech staff review your recent orders and to do that we would need one or more recent B&H order numbers. -- Henry Posner / B&H Photo-Video
Do NOT buy anything from B&H unless you are 100% certain that the item you've selected won't need to be returned or exchanged. I purchased a battery pack for my daughter's camera for Christmas but selected the wrong item. I returned it via FedEx and despite the fact that FedEx shows delivery of the item and B&H acknowledged receipt of the package, I am still waiting for a refund. B&H somehow lost the item in their shipping department (might have happened during the two weeks between receipt and when I finally asked for a status?) and has chosen to make that my problem. They signed for a package weighing 2.3 lbs but now maintain the box was received empty. They are now suggesting I check with FedEx... for what, I'm not sure. Maybe someone at FedEx stole it and delivered an empty package? Come on. B&H lost my return and have chosen to make it my problem instead of providing a simple resolution.
The B&H model for customer service appears to be to route each of my questions to a new individual, each of whom places the blame back on me by rewording the same accusatory update. They also love to tout the fact that they videotape everything in the returns department, but have denied my repeated requests to share this video evidence with me.
NEVER AGAIN. Buyer beware.
Web No: 1069549439 Thank you for your order and this feedback. We regret your dissatisfaction. We ship thousands of packages every week and receive tens or hundreds back. Each is carefully opened (with videotape) and inspected. The value of this item is approximately $210-- not an inconsequential amount but certainly not large enough that we would make a false or disingenuous claim about the contents of the package we received. It is possible the contents were pilfered while en route, but the fact is we received an empty box. -- Henry Posner / B&H Photo-Video
I can easily find what I want. They also have it in stock and ship it to me quickly! I can count on them!
They always do what is right. Always the best customer service. My experience with Adorama cant keep up.
Always my first choice for photo gear and accessories. Great selection, great prices, super easy ordering.
I was surprised to see the amount of electronic devices B&H has outside of photo and video. I picked up things I need for my network. Nice not to have to give business to Amazon for everything.
B&H has been delivering top quality gear at reasonable prices with first class customer service for years. I've been buying from them for 40 years and never once had a problem that was not solved instantly and to my complete satisfaction. I only wish B&H would start a training course for other industry leading businesses to learn how it's done so maybe the bar would be raised in the cell phone service, health care insurance and cable TV industries? Hahaha B&H rocks.
The site is very robust and a makes searching and comparing products fairly easy. Their inventory is usually very large and they offer a wide variety of cameras and computer products.
I buy online a lot. Comparing to other websites this one is a favorite.
It's just easy to navigate, everything ticks perfectly, the support is great.
When something got stuck during shipment due to Covid19 implications, I got full refund.
I just love buying there.
The live chat feature has been very helpful to me as a relatively newbie to photography. Several friends recommended B&H, and I am grateful for that. I have also found B&H's pricing to be very competitive; service and price add up to great value.
B&H Photo has always provided fair prices and reliable service to me. They are helpful if there is a problem with an order or you just have a question about an item. Some of their pop-up ads are quirky and funny.
Update: I see B&H replied that they tired to contact me. Unfortunately the attempt got lost in the ethers and didn't make it to me.
Overall the company has a great reputation. Sometimes a transaction goes sideways, it happens.
FYI: Their quotes are only good for 24 hours. I was not advised of that. Today I went to purchase the camera and it has been sold. I had several phone calls with them between 1st contact and today. I scoured my emails, at no time was I advised the quote was a 24 hour window. BE AWARE: There is a Forbes webpage that shows some discounts, but B&H said the webpage was not an authentic webpage of theirs. If you have a problem be prepared to get transferred around and sometimes to dead end extensions. Some of the staff were very nice. Some just don't care. End result? No camera.
Thank you for your interest in B&H Photo and for this feedback. We regret your dissatisfaction. When this comment was first published we reached out and asked for additional information about your experience. I am sorry we never received a response from you. It would have made it easier to understand your situation and to determine if there are steps we need to take to improve. -- Henry Posner / B&H Photo-Video
B&H is the "go to" for all things photo/video. Thank you for your many years of excellent customer service.
B & H has offered constantly great council, service and pricing. I have purchased video, lighting and sound equipment from them and am confident in the quality of everything I will have to work with.
I am satisfied with the fact that the order is formed quickly and delivered on time. It's really convenient if you need something urgently.
I think there are no problems here and everything looks very, very good.
And a special thanks for the detailed description of each item - it helps.
An excellent selection of specialized products for all tastes. Prices vary, depending on the brand and quality of the model, but in general not too overpriced.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your orders and this feedback. We regret your dissatisfaction. In the months since the COVID-19 pandemic B&H, like many retailers, has struggled with staff issues, inconsistent product availability from our vendors, and uncertain ETA data, from our suppliers. Our commitment to superlative service and customer satisfaction is unwavering as is our appreciation for our customers' patience. In particular, we don't reply to email or answer phones from Friday evening through sunset Saturday out of respect for the Sabbath when all commerce is prohibited. -- Henry Posner / B&H Photo-Video